This happened to me just this week. I’ve been monitoring this site and
@Bobby's site to know when updates get released. Until today, I was still on 2.0.71. I reached out to CS multiple times over the last 2-3 weeks and they would request the software team to push the latest update to my car, but the update kept failing. On my end, nothing would happen. No notification on the lucid app and no notification on the pilot panel for new software ready to download and install. In fact, my car kept saying "your vehicle is up to date" with the version 2.0.71 software on the about page under settings in the pilot panel. It was only when I spoke to CS that they were able to see that the update failed each time it was pushed out. Luckily, the CS reps are good at their job and escalated it to engineering this morning. Next thing I know, the 2.1.10 update notification showed up on my phone which was quickly followed by 2 other updates in succession. Kudos to the CS team for getting this in the hands of the right people. They did say that worst case scenario would be a mobile tech coming out to the house to connect to my car directly and figure out why the updates were failing, but fortunately we didn't have to go that far.