UX 2.5 OTA Update

[borski]

Man … I am not an audiophile and can’t tell the difference pre and post update except the volume was turned way high. I am not sure if I can tell the difference even after TSC /TSB ( can’t recall which one) going to be applied at my next service visit.

Until you’ve had the TSC done (TSB is old) you will not notice a significant difference. The new audio tuning will not activate until after you’ve had the TSC completed.

 

[HC_79]

It could, indeed. My guess is it will be the same as Air is now, which is still way better than Air was at launch.

But there will be bugs. There's just no reason to suspect the same team building Air's software is going to suddenly get Gravity's software perfect on the first try.

Gravity's computing hardware is vastly superior and simplified, though. So that may help with a lot of these weird issues that only crop up for a small number of vehicles.

Time will tell.

Yeah, if anyone is thinking the Gravity software experience is going to be flawless then probably best to reset those expectations. I don't suspect it will be as bad as what was delivered on the Air's but the little quirks you see today I'd expect to see them in Gravity also.

I'm not sure if it's all hands on deck for UX3.0 and Gravity but the software team just seems extremely understaffed from the outside looking in. Lucid just seems extremely slow to get things moving on this front even though Peter says it's the number 1 priority at the moment.

 

[Bobby]

Thanks for that @bakerjin , I'll give that a try when my wife comes home this evening. She is the primary driver 90% of the time and she is completely fed up with these software "quirks". None of the issues are reliable, but randomly pop up and require a logo reset or just wait until the next time she drives and hope it corrects.

There hasn't been a single OTA update that has improved our experience in any meaningful way, particularly when the update requires 2-3 patches to get the car back to fully functional. Here is a suggestion, how about Lucid pause the mini-truck audio updates and put resources into a UX that is rock solid reliable, even if it means a hardware retrofit. The longer this flaky UX continues the more long-term damage is going to be done to the brand.

Go back and read about all of the updates that have been done over the last couple of years, and you will find that you are probably incorrect here. There are many features that you probably enjoy and now and take for granted weren’t available initially and now are due to OTA. CarPlay, Dream Drive enhancements, and many others come to mind.

 

[borski]

Funny, these all sound great to me. Whip It sounds a little different from what I remember with vox more forward and the synths a little quieter but it’s not harsh like you describe. I’m suspecting my car has not implemented all the aspects of the update since I haven’t had the tape fix done. Things do sound louder at lower volume settings though, that is definitely noticeable.

Okay I just listened to whip it again.

I hear it. The center vocals are *right* next to your ear, almost screaming into it. It’s not a song I normally listen to, but I hear it.

That said, I’m not convinced that isn’t actually intentionally mixed that way. I’d need to hear this on a different reference Atmos setup. Maybe I can use Spatial Audio to fake it and compare.

I can see why you’d hate it. It sounds “fine” to me in that it’s clean and crisp, but I agree the center vocals are mixed much too far forward and center. Needs some panning and dynamics.

I’m still not convinced the audio engineer didn’t intend it that way, though.

 

[Coho]

Thanks for that @bakerjin , I'll give that a try when my wife comes home this evening. She is the primary driver 90% of the time and she is completely fed up with these software "quirks". None of the issues are reliable, but randomly pop up and require a logo reset or just wait until the next time she drives and hope it corrects.

There hasn't been a single OTA update that has improved our experience in any meaningful way, particularly when the update requires 2-3 patches to get the car back to fully functional. Here is a suggestion, how about Lucid pause the mini-truck audio updates and put resources into a UX that is rock solid reliable, even if it means a hardware retrofit. The longer this flaky UX continues the more long-term damage is going to be done to the brand.

Im a little amazed at this statement. I have owned for about 2 years and I see a steady stream of improvements least of which is more stability to the overall function. There are a few quirks but being a forever Apple follower I find almost all computers have quirks and they generally improve with time. I cant recall when I last did a formal reboot of my car - months ago. Occasionally the door is slow to respond but if I pull my phone out of my pocket - good to go. I just dont see all issues described or maybe they just dont bother me. I dont use the Lucid voice commands as I dont see the need and I probably save myself some grief. I can adjust temp etc without voicing the need. I use Car Play for music, navigation etc and all is fine. Drops a connection occasionally but having been raised with no radio or music out in the desert when signals drop away - I dont really care. Just keep on motoring and enjoy

 

[tonybot]

One thing I noticed with the app wake-up issue in the past is that if I manually wake up the car with a mobile key or fob, the app immediately connects since the vehicle was on WiFi and established the OpenVPN connection with the cloud/Lucid. That was not happening since 2.5.0.

I then I did forget the network and reconnect, and the app connected right away. I'm going to do some more tests, but forgetting and reconnecting the WiFi is promising. I did not do a logo reset.

After the car slept for a bit, it's back to the same problem. The app is still waiting to connect even after manually waking up and the car being connected to the Wi-Fi. If I delete and add Wi-Fi again, it connects fine. I need to do more troubleshooting and look at some packets to figure out what is going on.

 

[JGard18]

Okay I just listened to whip it again.

I hear it. The center vocals are *right* next to your ear, almost screaming into it. It’s not a song I normally listen to, but I hear it.

That said, I’m not convinced that isn’t actually intentionally mixed that way. I’d need to hear this on a different reference Atmos setup. Maybe I can use Spatial Audio to fake it and compare.

I can see why you’d hate it. It sounds “fine” to me in that it’s clean and crisp, but I agree the center vocals are mixed much too far forward and center. Needs some panning and dynamics.

I’m still not convinced the audio engineer didn’t intend it that way, though.

Could you do me a favor and also try one song that, to me, sounds egregiously bad? Automatic by Less Than Jake. It's not most people's style, I get. But if you play this song quietly, the balance all sounds great to me (in my car, right now). However, as soon as I try to turn it up, about the only thing that really gets louder is the guitar, but nothing else. Around :30 seconds in, it just straight up hurts my ears/head. But when that heavy guitar comes in, again, when on a quieter setting, it all sounds perfectly mixed. Once I roll it up about 3-4 bumps on the volume wheel, it's unlistenable. I've played it both via Flac on USB or on CarPlay through Apple Music and the results are the same.

 

[tonybot]

After the car slept for a bit, it's back to the same problem. The app is still waiting to connect even after manually waking up and the car being connected to the Wi-Fi. If I delete and add Wi-Fi again, it connects fine. I need to do more troubleshooting and look at some packets to figure out what is going on.

Looked at some packets. The car is not establishing the VPN connection unless I delete and add Wifi. It is constantly trying, but it looks like authentication failures. I need to look a bit deeper into this when I have time. Is this issue being faced broadly over Wi-Fi or just a few of us? The car keeps trying to resolve internal DNS names such as mqttvpn.deneb.prod.infotainment.pdx.atieva.com and mix-internal.customer.prod.dataeng.pdx.atieva.com, but no dice since VPN is down. No such issue over mobile. Only observed over Wifi.

If folks are facing this issue, your app will have trouble connecting if you are connected to the Wifi at home. Deleting and reconnecting wifi or switching to a different wifi network will work until the car sleeps again. FYI.

@mcr16 - FYI

 

[Bunnylebowski]

Okay I just listened to whip it again.

I hear it. The center vocals are *right* next to your ear, almost screaming into it. It’s not a song I normally listen to, but I hear it.

That said, I’m not convinced that isn’t actually intentionally mixed that way. I’d need to hear this on a different reference Atmos setup. Maybe I can use Spatial Audio to fake it and compare.

I can see why you’d hate it. It sounds “fine” to me in that it’s clean and crisp, but I agree the center vocals are mixed much too far forward and center. Needs some panning and dynamics.

I’m still not convinced the audio engineer didn’t intend it that way, though.

Oh yeah it was @stratus that noticed the vocal problem, not me. To my ears, because I have not had the tape TSB done yet, that’s just how the track is mixed with the vocals pretty forward and it sounds good to me, and I think I remember the vocals being a bit less forward before this OTA and the synths were bigger in the other speakers. I think this OTA seems to implement the loudness at lower volume settings tweak, but not the tuning changes until the TSB is done? I definitely have noticed some difference, I don’t think it’s all placebo effect, but my car already sounded great before this OTA except for a rear center speaker rattle at low frequencies which they are fixing, so I haven’t noticed any dramatic change some others are describing. By comparison I did have a loaner prior to this OTA that had not had the TSB tape fix, and that sounded BAD.

 

[Bunnylebowski]

Looked at some packets. The car is not establishing the VPN connection unless I delete and add Wifi. It is constantly trying, but it looks like authentication failures. I need to look a bit deeper into this when I have time. Is this issue being faced broadly over Wi-Fi or just a few of us? The car keeps trying to resolve internal DNS names such as mqttvpn.deneb.prod.infotainment.pdx.atieva.com and mix-internal.customer.prod.dataeng.pdx.atieva.com, but no dice since VPN is down. No such issue over mobile. Only observed over Wifi.

If folks are facing this issue, your app will have trouble connecting if you are connected to the Wifi at home. Deleting and reconnecting wifi or switching to a different wifi network will work until the car sleeps again. FYI.

@mcr16 - FYI

Thanks I think you’re on to something here. My app didn’t work anymore to wake the car on my home WiFi but does work on my work WiFi with the car on LTE, so I’ll delete my home WiFi from the vehicle when I get home and see if that sorts it out.

 

[Boomer AZ]

Sorry, I’m sure this is here somewhere. Is there a location where I can report update 2.5 bugs?

 

[marsarbu]

Looked at some packets. The car is not establishing the VPN connection unless I delete and add Wifi. It is constantly trying, but it looks like authentication failures. I need to look a bit deeper into this when I have time. Is this issue being faced broadly over Wi-Fi or just a few of us? The car keeps trying to resolve internal DNS names such as mqttvpn.deneb.prod.infotainment.pdx.atieva.com and mix-internal.customer.prod.dataeng.pdx.atieva.com, but no dice since VPN is down. No such issue over mobile. Only observed over Wifi.

If folks are facing this issue, your app will have trouble connecting if you are connected to the Wifi at home. Deleting and reconnecting wifi or switching to a different wifi network will work until the car sleeps again. FYI.

@mcr16 - FYI

It seems to me like the app won't work if the car is connected to any wifi for that matter. Every time I'm away from home, it works flawlessly - well, with the know delays. When it's at home, on wifi, stops working. So I would say, turn off your car wifi, and see what happens. You'll turn it back on when they fix the bug

 

[Bobby]

It seems to me like the app won't work if the car is connected to any wifi for that matter. Every time I'm away from home, it works flawlessly - well, with the know delays. When it's at home, on wifi, stops working. So I would say, turn off your car wifi, and see what happens. You'll turn it back on when they fix the bug

I’ve never used WiFi in the car.

 

[marsarbu]

I’ve never used WiFi in the car.

Sorry, I meant turn off the car's connection to the wifi, prevent it from connecting to the wifi.

 

[mcr16]

That one, I know they are aware of. Why the fix has not come yet is another story. But they are definitely working on that one.

I have no idea how many cars have the soft-close issue. I swore up and down there was no way that could be software, but I was wrong.

The team is stretched pretty thin, I imagine, with Gravity launch being imminent. But that doesn't mean they shouldn't be working on this.

The team is working on this.

 

[stratus]

Oh yeah it was @stratus that noticed the vocal problem, not me. To my ears, because I have not had the tape TSB done yet, that’s just how the track is mixed with the vocals pretty forward and it sounds good to me, and I think I remember the vocals being a bit less forward before this OTA and the synths were bigger in the other speakers. I think this OTA seems to implement the loudness at lower volume settings tweak, but not the tuning changes until the TSB is done? I definitely have noticed some difference, I don’t think it’s all placebo effect, but my car already sounded great before this OTA except for a rear center speaker rattle at low frequencies which they are fixing, so I haven’t noticed any dramatic change some others are describing. By comparison I did have a loaner prior to this OTA that had not had the TSB tape fix, and that sounded BAD.

I think that track has always had the voices accentuated forward, which I loved. Now, it sounds like the voices are screaming through a gramophone or megaphone ( to my ears anyway). Look forward to any other observations . Wish I lived closer to other owners, so I could compare . Anyway, I may reach back out to Lucid in a week or so and see if they have any other ideas. Great to hear everyone’s opinions about this.

 

[Bobby]

Sorry, I meant turn off the car's connection to the wifi, prevent it from connecting to the wifi.

Yes I turned that off.

 

[Tim-in-CA]

The team is working on this.

Thank you ... is the team also evaluating the AQ issues being reported as well? I'm sure that there are more opportunities for tuning, but there seems to be several of us that have identified a marked reduction in audio quality post update and tape fix. Thanks for your help!!!

 

[RM-S8]

According to my undisclosed/undocumented/unknown sources, the 2.50 is preparing us, the Android folk, for an AA major OTA update.
And, as usual, there are a few glitches leaking/lingering with the latest very annoying 2.50
Well, I'm bending over.

 

[JGard18]

So I’m not sure what happened but all of a sudden my stereo sounds great. I did call my service center earlier to report the audio issues and they said they’d look into it. I never heard back yet, but just got into my car and it’s still loud but everything is WAY more clear than right after the upgrade. Not sure if they disabled the upgraded audio or what, but I’m glad I can listen above a whisper again for sure. Huzzah