UX 2.5 OTA Update

[joec]

I think you’re on to something there, I’ll check it out tomorrow but I suspect Talking Heads Psycho Killler is also going to sound harsher with this update as it was in your face thumping before the OTA already. It’s sounding more to me like they implemented some type of post-amplification limiter or normalization algorithm to increase the volume of quieter sounds when you have the volume lower. The issue with Dolby Atmos (this is a music industry/engineering problem not a Lucid problem) is that until very recently it was challenging to verify loudness matching between Atmos and stereo masters. My friend who’s an audio engineer and Atmos mixer was part of the software development team for this software called Immersive Master Pro they debuted at the AES convention last month that should make this problem disappear, as you’ll notice currently some Atmos mixes are far quieter and inferior to others. I think whatever Lucid has implemented in their DSP is helping those lower volume mastered Atmos tracks at the expense of the appropriate volume mastered ones. Solutions to audio issues are hard to implement in any format, so I think it’s cool Lucid has made it a priority as well, but I’m not surprised if it’s revealing some new issues here and there.

Very interesting.

I also think it's an important reminder that Lucid sees this as an ongoing process. They hired people specifically to tackle Air's audio system. I doubt they meant this update as a one-off. I would not be surprised if they continued to address issues as they arise. So it's good we all report here whatever we find.

I'm still waiting for my car to update with the audio improvement myself. I really want to get more time on the new system.

 

[stratus]

I think you’re on to something there, I’ll check it out tomorrow but I suspect Talking Heads Psycho Killler is also going to sound harsher with this update as it was in your face thumping before the OTA already. It’s sounding more to me like they implemented some type of post-amplification limiter or normalization algorithm to increase the volume of quieter sounds when you have the volume lower. The issue with Dolby Atmos (this is a music industry/engineering problem not a Lucid problem) is that until very recently it was challenging to verify loudness matching between Atmos and stereo masters. My friend who’s an audio engineer and Atmos mixer was part of the software development team for this software called Immersive Master Pro they debuted at the AES convention last month that should make this problem disappear, as you’ll notice currently some Atmos mixes are far quieter and inferior to others. I think whatever Lucid has implemented in their DSP is helping those lower volume mastered Atmos tracks at the expense of the appropriate volume mastered ones. Solutions to audio issues are hard to implement in any format, so I think it’s cool Lucid has made it a priority as well, but I’m not surprised if it’s revealing some new issues here and there.

I am very glad to see you chiming in; I was waiting patiently.
I actually think Pyscho Killer does not sound that different than before; in fact, to my ear, many of the Talking Head songs sound ok. They have always been very loud.
Looking forward to your thoughts.

 

[Bunnylebowski]

I am very glad to see you chiming in; I was waiting patiently.
I actually think Pyscho Killer does not sound that different than before; in fact, to my ear, many of the Talking Head songs sound ok. They have always been very loud.
Looking forward to your thoughts.

Did your car require the TSB hardware fix also? Mine does but I haven’t had it done yet. I’m not entirely sure the OTA has updated either as I haven’t experience the reboot some owners have a couple hours after use, although I did do a logo reset myself. I do notice quieter volume settings being more audible though.

 

[Bunnylebowski]

In addition to Whip It, the following tracks in Atmos sound very off to me, especially at mid and high volumes. Specifically, the vocals have that very harsh tone many of us have been alluding to. There are others, but in my opinion, these four songs are good examples(At least to me). I think it’s important to listen to these with the volume at least 40 to 50% up, because the higher the volume the worse it sounds.

1) Go Your Own Way, Fleetwood Mac
2) Try not to breathe , R.E.M.
3) Monday Morning, Fleetwood Mac
4) Shape of You, Ed Sheeran.

Funny, these all sound great to me. Whip It sounds a little different from what I remember with vox more forward and the synths a little quieter but it’s not harsh like you describe. I’m suspecting my car has not implemented all the aspects of the update since I haven’t had the tape fix done. Things do sound louder at lower volume settings though, that is definitely noticeable.

 

[Bunnylebowski]

IMO this is this kind of testing is right track to take. Performing tests like this take the observations out of the subjective realm and make them far more objective.

Here’s the testing playlist I’d put together some time ago for anything you want to test. I’ll have to try some of these again with the new OTA. The Atmos speaker identifier is particularly useful as it helped my isolate a rattling speaker service is going to fix.

Audio calibration

Listen to Audio calibration on TIDAL

tidal.com

 

[Sid432]

Man … I am not an audiophile and can’t tell the difference pre and post update except the volume was turned way high. I am not sure if I can tell the difference even after TSC /TSB ( can’t recall which one) going to be applied at my next service visit.

 

[JGard18]

Man … I am not an audiophile and can’t tell the difference pre and post update except the volume was turned way high. I am not sure if I can tell the difference even after TSC /TSB ( can’t recall which one) going to be applied at my next service visit.

You will notice. It’s drastic

 

[stratus]

Funny, these all sound great to me. Whip It sounds a little different from what I remember with vox more forward and the synths a little quieter but it’s not harsh like you describe. I’m suspecting my car has not implemented all the aspects of the update since I haven’t had the tape fix done. Things do sound louder at lower volume settings though, that is definitely noticeable.

It is entirely possible that the sound is just not ideal for my ears, or that it is a specific problem in some, but not all cars.

 

[stratus]

Did your car require the TSB hardware fix also? Mine does but I haven’t had it done yet. I’m not entirely sure the OTA has updated either as I haven’t experience the reboot some owners have a couple hours after use, although I did do a logo reset myself. I do notice quieter volume settings being more audible though.

Yes, I had the hardware fix in September.

 

[MorganB]

It is entirely possible that the sound is just not ideal for my ears, or that it is a specific problem in some, but not all cars.

I don't think it's your ears. Anyone sitting in my car would say some of these tracks sound terrible. Something is awry. I will say my system sounded fine prior to reboot. I have had the TSC for the tape so my car did the reboot and thats when the poor sound started.

 

[marsarbu]

I love this latest update. Now I have the bug where I can't wake up the car from the app anymore, like others have reported. It's incredible how they can't release an update without breaking other things.

 

[gavram]

Same issue here with waking the car from app. I've tried Wi-Fi on/off on phone & car (+ logo resets) but nothing seems to work.

I also have had an issue since the prior update where auto lane change doesn't work & the button turns on/off every second so I've asked for a service visit to fix these items + rear speaker rattle and tape fix.

That being said, I'm loving the stereo update. May not be 100% balanced, but sounds so much better than the prior anemic sound settings.

 

[joec]

Same issue here with waking the car from app. I've tried Wi-Fi on/off on phone & car (+ logo resets) but nothing seems to work.

I also have had an issue since the prior update where auto lane change doesn't work & the button turns on/off every second so I've asked for a service visit to fix these items + rear speaker rattle and tape fix.

That being said, I'm loving the stereo update. May not be 100% balanced, but sounds so much better than the prior anemic sound settings.

I know this is happening to a lot of folks, so it must be a new bug. My car wakes up faster from the app than it ever has, though. Yet another one of those things that only seems to effect some cars. Super weird.

 

[marsarbu]

I know this is happening to a lot of folks, so it must be a new bug. My car wakes up faster from the app than it ever has, though. Yet another one of those things that only seems to effect some cars. Super weird.

Thing is, I heard the exact same thing about the driver's self-close fail too. A few months ago.

 

[joec]

View attachment 24657

Thing is, I heard the exact same thing about the driver's self-close fail too. A few months ago.

That one, I know they are aware of. Why the fix has not come yet is another story. But they are definitely working on that one.

I have no idea how many cars have the soft-close issue. I swore up and down there was no way that could be software, but I was wrong.

The team is stretched pretty thin, I imagine, with Gravity launch being imminent. But that doesn't mean they shouldn't be working on this.

 

[marsarbu]

That one, I know they are aware of. Why the fix has not come yet is another story. But they are definitely working on that one.

I have no idea how many cars have the soft-close issue. I swore up and down there was no way that could be software, but I was wrong.

The team is stretched pretty thin, I imagine, with Gravity launch being imminent. But that doesn't mean they shouldn't be working on this.

I'm very curious if Gravity will have less or more software issues at launch. It could go either way.

 

[joec]

I'm very curious if Gravity will have less or more software issues at launch. It could go either way.

It could, indeed. My guess is it will be the same as Air is now, which is still way better than Air was at launch.

But there will be bugs. There's just no reason to suspect the same team building Air's software is going to suddenly get Gravity's software perfect on the first try.

Gravity's computing hardware is vastly superior and simplified, though. So that may help with a lot of these weird issues that only crop up for a small number of vehicles.

Time will tell.

 

[bakerjin]

I tried skimming this thread but i know most people are talking about the sound changes. My biggest issue is my car will no longer wake from app any more. It used to take 30-60 seconds buy after 2.4.x it would wake much faster - maybe 10-15 seconds? I loved it as I often used it to open the doors and trunks for my kids.

With 2.5.0 my app NEVER wakes up the car, even after retrying and waiting 5+ minutes. I’ve tried logo reset and restarting my phone and app. Anyone else have similar issues?

Quick update on my app wake-up. I noticed that when I wasn't parked at home that I was able to wake up the car normally via app, and it only took about 15 seconds or less (similar to the improvements in 2.4.x).
I saw someone earlier in the thread recommend reconnecting to their wifi but didn't see a follow-up on it. So when I got home, I "forgot" my home wifi network on the Lucid connectivity settings, then did a soft logo reset for the Lucid software. Afterwards, I once again connected to the very same network.

I am now able to wake up my car normally at home, and it only takes 10-15 seconds. I've tried 5 different times today and so far so good. Hope this helps others.

 

[tonybot]

Quick update on my app wake-up. I noticed that when I wasn't parked at home that I was able to wake up the car normally via app, and it only took about 15 seconds or less (similar to the improvements in 2.4.x).
I saw someone earlier in the thread recommend reconnecting to their wifi but didn't see a follow-up on it. So when I got home, I "forgot" my home wifi network on the Lucid connectivity settings, then did a soft logo reset for the Lucid software. Afterwards, I once again connected to the very same network.

I am now able to wake up my car normally at home, and it only takes 10-15 seconds. I've tried 5 different times today and so far so good. Hope this helps others.

One thing I noticed with the app wake-up issue in the past is that if I manually wake up the car with a mobile key or fob, the app immediately connects since the car was on WiFi and established the OpenVPN connection with the cloud/Lucid. That was not happening since 2.5.0.

I then I did forget the network and reconnect, and the app connected right away. I'm going to do some more tests, but forgetting and reconnecting the WiFi is promising. I did not do a logo reset.

 

[jbawden]

Thanks for that @bakerjin , I'll give that a try when my wife comes home this evening. She is the primary driver 90% of the time and she is completely fed up with these software "quirks". None of the issues are reliable, but randomly pop up and require a logo reset or just wait until the next time she drives and hope it corrects.

There hasn't been a single OTA update that has improved our experience in any meaningful way, particularly when the update requires 2-3 patches to get the car back to fully functional. Here is a suggestion, how about Lucid pause the mini-truck audio updates and put resources into a UX that is rock solid reliable, even if it means a hardware retrofit. The longer this flaky UX continues the more long-term damage is going to be done to the brand.