Have not yet received the 2.5 Update

[lucideep]

Hello, my car has not received the 2.5 update and im curious if there is something off. I know software updates roll out incrementally but since the update came out in November and we're in January and I still haven't seen the update. Any recommendations?

 

[CCIVKing]

Call or text customer care and ask for a push update. This happened to me too, I called them and they pushed me the update the very same day.

 

[lucideep]

Thank you for the guidance! That worked great. I called them last night and while the support agent I spoke to didn’t know about it, I asked him to cut a ticket to the OTA team to see if they can manually push the update and I woke up this morning to the 2.5 update. Thanks again!