Grand Touring Tracker (Archive)

[Bill B]

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I think its very very poor to promise/give a large window for the expectation of delivery 2-4 months and then crickets for updates with people now beginning to wait beyond the 4 month window.

 

[Dortreo]

Why is there a delay with the Santa Cruz interiors? I called my DA yesterday and he said there was no delays as far as he knew????
But it sound like they are in the dark any way or at least that's what they say!
I wish they were more forthcoming with information and worried more about better customer service!

I don’t think the DAs necessarily get to hear everything that’s going on. And the Santa Cruz thing is merely a well-founded guess, but one that seems reasonable.

As of tonight, if heads is Santa Cruz and tails is Mojave/Tahoe, the odds of having 13 tails in a row and no heads might suggest a trick coin.

 

[LCID_GT_AZ]

Have any of you at 4 months reached out to your DAs to ask what’s up? And how much longer? I’m just wondering what a DA might say when 4 months has clearly passed.

Maybe later in the year (with luck) when the factory is running at full capacity, two months will be the norm. But it seems Lucid still is in the midst of production hell, so four months plus should be expected. And with paint shop issues, deliveries will likely be as out of order as DE or VIN numbering.

I reached out this afternoon, as I am just now hitting 4 months from confirmation with no VIN yet. We will see what they say…

 

[Dortreo]

I think its very very poor to promise/give a large window for the expectation of delivery 2-4 months and then crickets for updates with people now beginning to wait beyond the 4 month window.

On the other hand, if it weren’t for little unexpected things like a shortage of white carpet, we’d be looking at a very different delivery picture.

That being said, it would be nice if the DAs at least reached out as 4 months was approaching to give a better idea of what’s going on. I’m on the Rivian forums, and their communications on delivery are much, much worse.

 

[Bill B]

On the other hand, if it weren’t for little unexpected things like a shortage of white carpet, we’d be looking at a very different delivery picture.

That being said, it would be nice if the DAs at least reached out as 4 months was approaching to give a better idea of what’s going on. I’m on the Rivian forums, and their communications on delivery are much, much worse.

They didn't need to call all these people in Nov. and give a window for deliveries !!! I wonder if it has anything to do with the stock price?

 

[Dortreo]

They didn't need to call all these people in Nov. and give a window for deliveries !!! I wonder if it has anything to do with the stock price?

Not to make excuses, but I’d guess the picture looked very different in November. They hadn’t run into the production difficulties that completely borked their December numbers and the magnitude of shortages of what should have been commodity-level components (carpet, glass) may not have been apparent. It’s a new company with a new product and a new workforce. So, their most pessimistic guesses weren’t pessimistic enough. I think their stock price has suffered because of this.

But once again, glad they didn’t behave like RIvian, which perhaps knowingly jacked up production numbers they knew they weren’t going to meet and maintained prices they knew would result in losses until after their IPO. Then jerked around reservation holders by boosting prices by 20% right before their production windows only to lower them when the cancellations started rolling in. Their stock price was rightly pummeled for those infractions but not until Rivian’s investors made serious bank on the IPO.

 

[hydbob]

They didn't need to call all these people in Nov. and give a window for deliveries !!! I wonder if it has anything to do with the stock price?

Nah, it sounds like the delivery window was given, but then shortly after the carpet issue came up and the original window was going to be missed. But, that they had hopes of securing a new vendor for the carpets, some Dreams are being delivered so it's probably slow going on getting the stuff. Maybe 10 cars at a time or something like that.

 

[Sandvinsd]

Have any of you at 4 months reached out to your DAs to ask what’s up? And how much longer? I’m just wondering what a DA might say when 4 months has clearly passed.

Maybe later in the year (with luck) when the factory is running at full capacity, two months will be the norm. But it seems Lucid still is in the midst of production hell, so four months plus should be expected. And with paint shop issues, deliveries will likely be as out of order as DE or VIN numbering.

I reached out and my DA and received this canned response as a reply: “Our Grand Touring vehicles officially started production a couple of weeks ago, so I should have an update on your specific vehicle very soon. I have not been alerted of any issues that would affect your delivery timeline, and I do not anticipate there to be an issue.”

 

[CLTGT]

I am right at 4 months and have heard………absolutely nothing.

 

[Sandvinsd]

Not to make excuses, but I’d guess the picture looked very different in November. They hadn’t run into the production difficulties that completely borked their December numbers and the magnitude of shortages of what should have been commodity-level components (carpet, glass) may not have been apparent. It’s a new company with a new product and a new workforce. So, their most pessimistic guesses weren’t pessimistic enough. I think their stock price has suffered because of this.

Well they know about the productions difficulties now. Yet, They are still confirming orders on reservations placed this year, and have not provided VINs to people who Ordered Grey/silver cars from 2019 reservations.

 

[SaratogaLefty]

That would be great I& they finally measured one.

I thought someone on this forum from the Chicago area said they were going to call them and possibly take the car over to them for measurments??

 

[dawktah LucidGT]

I thought someone on this forum from the Chicago area said they were going to call them and possibly take the car over to them for measurments??

Yes, that was me. I am planning on a June 24th delivery though. I am in the Santa Cruz club, no VIN

 

[CLTGT]

The Batch Tracker has been made somewhat worthless given they are starting to issue VIN's by color, it appears, ignoring order/confirmation date. While the confirmation date appears to corelate to order date, the actual production appears to follow color, ignoring order/confirmation date. Those of us grey/silver customers with earlier confirmation dates are being pushed aside in favor of red, white and black orders with later order/confirmation dates. The 2-4 month window might apply to those who ordered/confirmed December '21 (and a few November '21), but it is not going to be even close for those who ordered grey or silver and there has been absolutely no meaningful communication to reset expectations The thing that really "chaps my a**" is that I changed my order from Red to Grey at order confirmation, being told that "color should not make a difference" in when I get my car. That is just par for the course, in my opinion. Lucid appears to have great post-delivery customer service/communication, but their pre-delivery CS/Communication is woefully lacking/lagging.

 

[Sandvinsd]

The Batch Tracker has been made somewhat worthless given they are starting to issue VIN's by color, it appears, ignoring order/confirmation date. While the confirmation date appears to corelate to order date, the actual production appears to follow color, ignoring order/confirmation date. Those of us grey/silver customers with earlier confirmation dates are being pushed aside in favor of red, white and black orders with later order/confirmation dates. The 2-4 month window might apply to those who ordered/confirmed December '21 (and a few November '21), but it is not going to be even close for those who ordered grey or silver and there has been absolutely no meaningful communication to reset expectations The thing that really "chaps my a**" is that I changed my order from Red to Grey at order confirmation, being told that "color should not make a difference" in when I get my car. That is just par for the course, in my opinion. Lucid appears to have great post-delivery customer service/communication, but their pre-delivery CS/Communication is woefully lacking/lagging.

I don’t think the batch tracker has been worthless at all. It has allowed us to figure out things the the Lucid DAs have not discovered or at least have not been willing to tell us.

 

[Sandvinsd]

The thing that really "chaps my a**" is that I changed my order from Red to Grey at order confirmation, being told that "color should not make a difference" in when I get my car. That is just par for the course, in my opinion. Lucid appears to have great post-delivery customer service/communication, but their pre-delivery CS/Communication is woefully lacking/lagging.

I would have made a different color choice if they informed me at the time of confirmation that it would mean a several month difference in delivery timing. i was also told that color choice would not matter.

 

[RichMalden]

The Batch Tracker has been made somewhat worthless given they are starting to issue VIN's by color, it appears, ignoring order/confirmation date. While the confirmation date appears to corelate to order date, the actual production appears to follow color, ignoring order/confirmation date. Those of us grey/silver customers with earlier confirmation dates are being pushed aside in favor of red, white and black orders with later order/confirmation dates. The 2-4 month window might apply to those who ordered/confirmed December '21 (and a few November '21), but it is not going to be even close for those who ordered grey or silver and there has been absolutely no meaningful communication to reset expectations The thing that really "chaps my a**" is that I changed my order from Red to Grey at order confirmation, being told that "color should not make a difference" in when I get my car. That is just par for the course, in my opinion. Lucid appears to have great post-delivery customer service/communication, but their pre-delivery CS/Communication is woefully lacking/lagging.

This is exactly why the batch tracker is awesome!

It allows us to see those patterns that do not jibe with the DA reports and allow all of us to manage our expectations. Absolutely you can wish communication was better and be frustrated but the tracker is great.

 

[CLTGT]

OK, not really useless for me, just a great source of building frustration as it puts a magnifying glass on certain issues for me. I guess the tracker just frustrates me as I can see now that order/confirmation date have less bearing than color on when I might expect delivery and it magnifies the fact that the 2-4 month delivery window is pure fantasy in some cases with no revision or insight given by the tracker as to when Grey or Silver could become a reality. What it will do though is tell me when, if it ever happens, they have given out VIN's for my desired color and how long they continue to take other confirmation dates ahead of me that ordered a certain color. It helps with an expectation between VIN and delivery.

Right now though, it has no value to me other than to provide focus on the fact that absolutely no grey or silver Vins have been issued and there is no estimation or expectation that can be gleaned for any of the detail with respect to such. I will obviously find it of more value if/when I get a VIN.

 

[EVCar]

Had some free time this morning so I decided to call Lucid.
Was on hold for about 3 minutes or less.
Was told the following:

• Touring will be produced when GT orders are done.
• To my question if this meant 2023, he said “much faster than that,” but couldn’t or didn’t want to be specific.
• He thought at some point in time, there’ll be all-season tires for the 21’ wheels.
• For the Touring, if you go down to 19’, no price reduction.
• Nice guy and courteous. He also acknowledged reading the forum.

 

[Sandvinsd]

Had some free time this morning so I decided to call Lucid.
Was on hold for about 3 minutes or less.
Was told the following:

• Touring will be produced when GT orders are done.

perhaps. Depends of fit and finish. They started delivering GTs before the Dreams were done so I imagine the same will happen with the touring production.

• To my question if this meant 2023, he said “much faster than that,” but couldn’t or didn’t want to be specific.

Tourings will happen this year. Perhaps not in Q2 if they are still dealing with their ‘fit and finish’ parts, but there are nowhere close to 10k GT orders which is the number one would need if the Tourings would be delayed to 2023.

• He thought at some point in time, there’ll be all-season tires for the 21’ wheels.
• For the Touring, if you go down to 19’, no price reduction.
• Nice guy and courteous. He also acknowledged reading the forum.

I am hoping that they do read the forums. They should get an idea about frustrations with the lack of communication. We can handle delays if we are told the reasons for them and if those reasons make sense. It’s the ”no answer“ word salad that they give which is the problem for us. I am told by my DA that there is nothing she has heard that would delay my vehicle past the 4 month delivery window. When pushed on that, by pointing out there is no way they are ping to make it, they say that everything is slowed by parts. Howver, they seem to have the parts to produce cars for people who reserved 6 months ago. They are still pushing out request to confirm emails for those who placed orders just this year - and still giving the 2-4 month window. What happened to in the order of reservation / confirmations? So someone who reserved this year might get their car within 2 months, but people who reserved in 2019 must wait? If they give me a straight answer, then I will be less vocal.

 

[Switt]

Just got an e-mail from my DA stating my car is in production and providing the VIN #.