OTA 2.1.2 / 2.1.3

[nadecir]

The number of Lucid vehicle owners is small at this point in time. There should be absolutely no technical capacity issues in handling the distribution of this small number of updates in the year 2023.

There is a better way to handle updates. Most systems allow a user to check to see if an update is available at any time, and if so, install the update at any time after the update is generally available.

If Lucid allowed vehicle owners to pull an update in this manner, it would increase owner satisfaction.

Let the interested owners pull the updates if they want it sooner. Then push the updates later to the bigger base of owners who are oblivious that an update is even available.

 

[Bobby]

The number of Lucid vehicle owners is small at this point in time. There should be absolutely no technical capacity issues in handling the distribution of this small number of updates in the year 2023.

There is a better way to handle updates. Most systems allow a user to check to see if an update is available at any time, and if so, install the update at any time after the update is generally available.

If Lucid allowed vehicle owners to pull an update in this manner, it would increase owner satisfaction.

Let the interested owners pull the updates if they want it sooner. Then push the updates later to the bigger base of owners who are oblivious that an update is even available.

This is not how they have chosen to do it. There have now been 49 updates and their method has worked well. It does call for a bit of patience.

 

[idiot900]

Let the interested owners pull the updates if they want it sooner. Then push the updates later to the bigger base of owners who are oblivious that an update is even available.

Speculating, but I suspect this is more about limiting the damage if an update renders cars unusable despite their testing. If my Mac has an issue, well, I have several other computers at my immediate disposal. Not so for my car.

Those of us who would pull an update on day 1 are also the most likely to be angrily vocal on forums such as this if we have a problem, and Lucid can't afford negative PR in the same way e.g. Tesla can.

 

[MorganB]

The number of Lucid vehicle owners is small at this point in time. There should be absolutely no technical capacity issues in handling the distribution of this small number of updates in the year 2023.

There is a better way to handle updates. Most systems allow a user to check to see if an update is available at any time, and if so, install the update at any time after the update is generally available.

If Lucid allowed vehicle owners to pull an update in this manner, it would increase owner satisfaction.

Let the interested owners pull the updates if they want it sooner. Then push the updates later to the bigger base of owners who are oblivious that an update is even available.

The update is pushed so that the entire update file is in the vehicle and ready to go with a validated non corrupt file. If you have noticed you don’t have a download delay. This is done for a variety of reasons. Drop the update to all cars at once can overload the server. It also generates customer service calls all at once which can overwhelm customer service. In addition if there were any issues that were missed the roll out can be halted and the software can be tweaked. It’s all a win for the customer and provides a better experience. With this particular update it appears that it was leaked by the beta team inadvertently a bit early causing a perceived longer wait.

A giant company like Apple has had crashed servers and software they have pulled so the argument of more server bandwidth or more customer service agents isn’t really valid. You don’t staff or build infrastructure for a need that occurs one day out of the month. Doesn’t make economic sense. The only reason we even know about the update is because of the forum. Lucid did not send out a general email blast. Most owners are in ignorant bliss.

I’m frustrated I don’t have it but I really don’t blame LUCID in any way.

 

[joec]

The update is pushed so that the entire update file is in the vehicle and ready to go with a validated non corrupt file. If you have noticed you don’t have a download delay. This is done for a variety of reasons. Drop the update to all cars at once can overload the server. It also generates customer service calls all at once which can overwhelm customer service. In addition if there were any issues that were missed the roll out can be halted and the software can be tweaked. It’s all a win for the customer and provides a better experience. With this particular update it appears that it was leaked by the beta team inadvertently a bit early causing a perceived longer wait.

A giant company like Apple has had crashed servers and software they have pulled so the argument of more server bandwidth or more customer service agents isn’t really valid. You don’t staff or build infrastructure for a need that occurs one day out of the month. Doesn’t make economic sense. The only reason we even know about the update is because of the forum. Lucid did not send out a general email blast. Most owners are in ignorant bliss.

I’m frustrated I don’t have it but I really don’t blame LUCID in any way.

It's also important to remember the vast majority of customers don't give a flying toaster about updates. Even when the update presents itself, many users will just leave it be. I've seen people's iPhones where there were hundreds of app updates available, and people just don't bother. Makes no sense to me, but that's the reality.

Given everything else Lucid has on its software plate, I'd put changing the update system on page 68.

 

[SM_NCarolina]

 

[SM_NCarolina]

No, because service swapped my wheels for me previously, so they were the ones who misaligned it. And yeah, tell them HA is pulling to one side and ask them to check the alignment.

I'm far far away from any service center. What are my options for getting one year service and /or wheel alignment. I wish they come up with some solution.

 

[idiot900]

It's also important to remember the vast majority of customers don't give a flying toaster about updates. Even when the update presents itself, many users will just leave it be. I've seen people's iPhones where there were hundreds of app updates available, and people just don't bother. Makes no sense to me, but that's the reality.

Well, iPhones are pretty much feature complete. There are a few nits to pick but just about everything is incredibly well designed by people who understand the tasks the users want to do.

I wouldn't consider Lucid quite there yet, so these updates are important. But the idea that a month or so between updates is a long time is incredibly impressive for a car company IMHO.

 

[Bobby]

I'm far far away from any service center. What are my options for getting one year service and /or wheel alignment. I wish they come up with some solution.

How far?

 

[SM_NCarolina]

How far?

I'm in Charlotte, NC and closest is 8 hrs drive in North or South

 

[Bobby]

I'm in Charlotte, NC and closest is 8 hrs drive in North or South

Wow that's far. What has been your experience with service in the past? Does mobile service come to you?

 

[dwfallin]

I'm far far away from any service center. What are my options for getting one year service and /or wheel alignment. I wish they come up with some solution.

kinda have the same question - i think i'm about the same distance. and service so far (at 5k miles) has been fine - its consisted of clicking the 'update now' button!

 

[SM_NCarolina]

Wow that's far. What has been your experience with service in the past? Does mobile service come to you?

Yes, mobile service experience was good. They are great.

 

[CLTGT]

Yes, mobile service experience was good. They are great.

I am in Charlotte as well. They came to my house and performed the annual service a few weeks ago along with a few service bulletins. They will bring a tire and/or wheel with them if you tell them one needs to be replaced. They will take off your damaged one and bring it to a tire shop to have them install it. I did not broach the alignment issue.

 

[borski]

It's also important to remember the vast majority of customers don't give a flying toaster about updates. Even when the update presents itself, many users will just leave it be. I've seen people's iPhones where there were hundreds of app updates available, and people just don't bother. Makes no sense to me, but that's the reality.

Given everything else Lucid has on its software plate, I'd put changing the update system on page 68.

I agree, but they *have to* in order for the warranty to remain active.

 

[stratus]

It's also important to remember the vast majority of customers don't give a flying toaster about updates. Even when the update presents itself, many users will just leave it be. I've seen people's iPhones where there were hundreds of app updates available, and people just don't bother. Makes no sense to me, but that's the reality.

Given everything else Lucid has on its software plate, I'd put changing the update system on page 68.

You are so correct. I am one of those individuals that gives a bit more than a flying toaster but a bit less than some on this forum about the timing of updates. I am really really looking forward to it , but I am so satisfied with the vehicle systems as they are , it will be just a bit more icing on the cake.
Now, where the hell is my little notification on the shield; I can’t take it anymore.

 

[joec]

You are so correct. I am one of those individuals that gives a bit more than a flying toaster but a bit less than some on this forum about the timing of updates. I am really really looking forward to it , but I am so satisfied with the vehicle systems as they are , it will be just a bit more icing on the cake.
Now, where the hell is my little notification on the shield; I can’t take it anymor

I’m right there with you. Still patiently waiting. And I’m a big, important forum moderator. You’d think I’d get a little love from Lucid on these things.

 

[Y28y]

It is not fixed but it will not fight you as you try to move left. It only holds the bias for a few seconds and then wonders back to hug the right. The temporary bias helps but does not solve it.

I agree with this. I actually feel that HA is a little more "bouncy' in the lane now, after about 200mi of highway drive. If you correct it to the left, and the lane ahead turns to the right it corrects 2-3 times and brings you back right, and you feel the corrections more discretely. I don't think better/worse just different algorithm.

That said easy in/out is great and I think overall a very good update.

 

[GMan]

The number of Lucid vehicle owners is small at this point in time. There should be absolutely no technical capacity issues in handling the distribution of this small number of updates in the year 2023.

There is a better way to handle updates. Most systems allow a user to check to see if an update is available at any time, and if so, install the update at any time after the update is generally available.

If Lucid allowed vehicle owners to pull an update in this manner, it would increase owner satisfaction.

Let the interested owners pull the updates if they want it sooner. Then push the updates later to the bigger base of owners who are oblivious that an update is even available.

In Mandalorian speak "This is not the way".

It is best practice in software distribution to use a strategy called a "Rolling Deployment". The Rolling Deployment:

1. Reduces Risk to the larger population, by limiting the change to a subset of the population
2. Is more scalable in terms provisioning capacity by the service provider (probably not an issue with Lucid's numbers, but nonetheless this is a benefit)
3. Allows for more graceful Rollback strategies, if the update goes south.
   1. From a Customer Support standpoint, limiting the flood of calls that would otherwise arise with a Big Bang rollout
   2. Ability to rapidly deploy the remediated software

In short - Big Bang software deployment is (should be but really isn't in many companies) dead.

 

[borski]

In Mandalorian speak "This is not the way".

It is best practice in software distribution to use a strategy called a "Rolling Deployment". The Rolling Deployment:

1. Reduces Risk to the larger population, by limiting the change to a subset of the population
2. Is more scalable in terms provisioning capacity by the service provider (probably not an issue with Lucid's numbers, but nonetheless this is a benefit)
3. Allows for more graceful Rollback strategies, if the update goes south.
   1. From a Customer Support standpoint, limiting the flood of calls that would otherwise arise with a Big Bang rollout
   2. Ability to rapidly deploy the remediated software

In short - Big Bang software deployment is (should be but really isn't in many companies) dead.

Also, even Apple also does rolling deployments, just on a smaller scale because they have an active beta program. Even when they do release to GA, you’ll often see “download queued” so as not to overwhelm their servers.

Full fleet-wide simultaneous releases are rarely a good idea.