Yes. The EA Customer Service person tried to talk us through using the Lucid app. It showed all the EA chargers as "Ready" but we switched and tried plugging them in. The car dash showed "Preparing to Charge" but never got any further. The car had a substantial charge already but we moved the slider over to the far right in the car's settings so it should have connected. I'm sure the Millbrae folks will figure it out. The car is going through the PPF, Ceramic Coating, Wheels and Glass and Tinting on the side and rear windows. So it will be in the shop for the next week anyway. By then hopefully Millbrae will have it figured out. The tentative plan is for me to meet with a Lucid "Expert" next week at the Valley Fair EA station which is brand new and includes 350kw chargers.