- Nov 19, 2021
- Air DE-P, Zenith Red, 21"
- DE Number
The fob is definitely the most consistent way to open the car, or the keycard. The app is actually the least reliable.I bought a used Lucid Air Dream Edition 058 last Friday July 22nd. As of today, July 27th, Lucid still has not associated my car with my Lucid App. I complied with their demands to prove that I bought the car. I even sent them a picture of it parked in front of my house at the address that they have on file! Lucid contacted the seller and confirmed that I am the rightful owner. Five days later -- zippo (the Illinois DMV, arguably the most inefficient organization on the planet, took about 45 minutes).
Because Lucid refuses to activate my car, none of the connected services work (although the car constantly asks me to set up the app, Alexa, etc.). At one point, I was in Pensacola, Florida (the seller's location) in 100 degree and 100% humidity and I could not even get the air conditioning to function because the car was hung up on the registration screen. The prior owner told me that the only way to reliably open the doors is with the app, but the app won't recognize my car. Because Lucid STILL has not changed the car's registration on their end! Eventually I think/hope I figured out the key fob problem on my own.
Each one of my customer service interactions has been more frustrating that the last. Not one of those people has said anything like "welcome to Lucid." Or "how do you like the car so far?" None of them has given any indication that they care -- AT ALL. I have told them several times that I want to meet with Mr. Rawlinson (I offered to go to Arizona to see him). They won't even acknowledge that request. So far, I am impressed with the car but my interactions with the company have made me seriously consider whether I made a big mistake.
I have bought a lot of reasonably serious cars. I sold my 2022 Mercedes EQS 580 at a significant loss to make room for the Lucid. Candidly, so far, the Lucid car itself is a superior car to the Mercedes by any measure. But Lucid's customer service / owner interaction has been so dismally poor that I am considering ditching it. Unfortunately, the market seems to be saturated by existing owners willing to sell below MSRP. By now, any competent organization would have contacted each of those people to find out why. Obviously, nine out of eleven of those owners are not trying to score a windfall profit. They just want OUT. There are only 520 Dream Editions in the World. How hard would it be for Lucid to make them happy?
What a dumpster fire.
From another thread, but needs to be read by all who are on the fence about the car purchase and eventual resale.
Also, “I want to meet the CEO” is not generally going to be met with a “yes” in most companies?
Push on them re: getting it assigned to you though. It doesn’t surprise me that they don’t have a good process for this yet as not very many used Lucid’s have been sold yet.