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Ordering and Delivery: Lucid Air Grand Touring

whywar said:
It was a criticism of Lucid's communication to you, not your understanding of it. They have the details and they choose to give you vague answers.
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So what your saying is that the DA's have information that their not sharing with clients? They only have the information their given from the higher up's. Can you for one minute imagine how difficult a job this would be given the limited information they have to share. Unless you have real first hand knowledge that information is being withheld give these people a break.
 
whywar said:
I bought a used Lucid Air Dream Edition 058 last Friday July 22nd. As of today, July 27th, Lucid still has not associated my car with my Lucid App. I complied with their demands to prove that I bought the car. I even sent them a picture of it parked in front of my house at the address that they have on file! Lucid contacted the seller and confirmed that I am the rightful owner. Five days later -- zippo (the Illinois DMV, arguably the most inefficient organization on the planet, took about 45 minutes).

Because Lucid refuses to activate my car, none of the connected services work (although the car constantly asks me to set up the app, Alexa, etc.). At one point, I was in Pensacola, Florida (the seller's location) in 100 degree and 100% humidity and I could not even get the air conditioning to function because the car was hung up on the registration screen. The prior owner told me that the only way to reliably open the doors is with the app, but the app won't recognize my car. Because Lucid STILL has not changed the car's registration on their end! Eventually I think/hope I figured out the key fob problem on my own.

Each one of my customer service interactions has been more frustrating that the last. Not one of those people has said anything like "welcome to Lucid." Or "how do you like the car so far?" None of them has given any indication that they care -- AT ALL. I have told them several times that I want to meet with Mr. Rawlinson (I offered to go to Arizona to see him). They won't even acknowledge that request. So far, I am impressed with the car but my interactions with the company have made me seriously consider whether I made a big mistake.

I have bought a lot of reasonably serious cars. I sold my 2022 Mercedes EQS 580 at a significant loss to make room for the Lucid. Candidly, so far, the Lucid car itself is a superior car to the Mercedes by any measure. But Lucid's customer service / owner interaction has been so dismally poor that I am considering ditching it. Unfortunately, the market seems to be saturated by existing owners willing to sell below MSRP. By now, any competent organization would have contacted each of those people to find out why. Obviously, nine out of eleven of those owners are not trying to score a windfall profit. They just want OUT. There are only 520 Dream Editions in the World. How hard would it be for Lucid to make them happy?

What a dumpster fire.


From another thread, but needs to be read by all who are on the fence about the car purchase and eventual resale.
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I'm shocked that Mr. Rawlinson wouldn't meet with you! At this point I'd sell the Lucid.
 
Sam6062 said:
Yes we are and very high level people are involved in helping me at Lucid and the Car is being taken to Houston tomorrow to address 10 issues.

I am not sure why you want to make me out as the villain. I spent 150K on this Car. It is in my best interest that it works for me but unlike some folks here I absolutely will not accept everything under the caveat “you should have known you were buying a new vehicle from a startup”.

Hopefully every item will be addressed and we will live happily ever after.

Thank you for sharing all your wisdom and insight here.
Click to expand...
Post some pictures of what your talking about.
 
Jim2877 said:
So what your saying is that the DA's have information that their not sharing with clients? They only have the information their given from the higher up's. Can you for one minute imagine how difficult a job this would be given the limited information they have to share. Unless you have real first hand knowledge that information is being withheld give these people a break.
Click to expand...
The DAs reflect what they are told by senior management. Management knows precisely what the build status of a vehicle is while it is in the factory. They choose not to communicate build status to the DAs or the customer. Instead they now instruct them to use vague phrases, "around Labor Day", "3rd quarter to mid 4th quarter" for VIN date and delivery, that way they are not often wrong. This is a change. I was given a time frame by my DA for VIN "May 15" and delivery "6 to 8 weeks after VIN." I do not fault the DA at all, he told me that they cannot see any factory data, but he knew someone who could. It is the senior management that is not allowing the customer, or the DAs to be told the status of vehicle builds.
 
whywar said:
The DAs reflect what they are told by senior management. Management knows precisely what the build status of a vehicle is while it is in the factory. They choose not to communicate build status to the DAs or the customer. Instead they now instruct them to use vague phrases, "around Labor Day", "3rd quarter to mid 4th quarter" for VIN date and delivery, that way they are not often wrong. This is a change. I was given a time frame by my DA for VIN "May 15" and delivery "6 to 8 weeks after VIN." I do not fault the DA at all, he told me that they cannot see any factory data, but he knew someone who could. It is the senior management that is not allowing the customer, or the DAs to be told the status of vehicle builds.
Click to expand...
I agree with that statement. I went through the same frustrations but once the car was delivered all of that faded away as the car is the most fun I've had driving in along time. reserved 10/15/21 order confirmed 12/15/21 Vin 4/18/22 delivered 6/9/22
 
mnewber1 said:

Please reply with your Confirmation Date, Exterior/Interior Color, and VIN/Delivery dates if you have them to be added to the tracker.


Delays:

OptionIn Production?
Santa Cruz interior✅
Grey exterior color✅
Silver exterior colorDelayed till Q4 (via two sources)
20" Aero Lite WheelsDelayed till end of year (via one source)
Home Charging StationDelayed till Q3 (via many sources)


User tracker (by color): PERFORMANCE EDITIONS DENOTED WITH (*), VOLUNTARILY MOVED BACK IN QUEUE (**)


Confirmation DateColorInteriorUserVIN AssignmentDelivery Date
January 5, 2022BlackMojave@lawtechMay 10, 2022July 19, 2022
March 1, 2022BlackTahoe@tkhan456May 19, 2022
March 9, 2022BlackMojave@ddruker
March 9, 2022BlackMojave@LuciPearlJuly 5, 2022
March 15, 2022BlackMojave@BockiusMay 27, 2022July 19, 2022
March 29, 2022BlackTahoe@WhatchagotJuly 15, 2022
April 19, 2022BlackSanta Cruz@PwmacJuly 15, 2022
May 3, 2022BlackTahoe@Andromeda
May 10, 2022BlackMojave@Thinjake
May 20, 2022BlackTahoe@maxwang
June 2, 2022BlackSanta Cruz@E LUCID 8July 18, 2022
June 16, 2022BlackSanta Cruz@bforeman
June 17, 2022BlackTahoe@zebulondanny
June 29. 2022BlackMojave@photon-empress


Confirmation DateColorInteriorUserVIN AssignmentDelivery Date
November 2, 2021GreyMojave@beancounterApril 20, 2022
November 2, 2021GreySanta Cruz@RussApril 21, 2022
November 16, 2021GreySanta Cruz@GulliverMay 5, 2022July 22, 2022
November 16, 2021GreyMojave@Bruce Browne*May 11, 2022
November 30, 2021GreySanta Cruz@Gavin88May 10, 2022
November 30, 2021GreySanta Cruz@OrangeMay 5, 2022
November 30, 2021GreyTahoe@BalinMay 13, 2022
November 30, 2021GreyTahoe@King510May 10, 2022
November 30, 2021GreyMojave@Smith1959May 13, 2022
December 1, 2021GreyMojave@JimKJune 16, 2022
December 1, 2021GreyMojave@Burydav
December 1, 2021GreyTahoe@oldnick25June 15, 2022
December 1, 2021GreySanta Cruz@PFM
December 1, 2021GreySanta Cruz@gregvJune 13, 2022
December 10, 2021GreyTahoe@tayApril 2022
December 14, 2021GreySanta Cruz@reclucid
January 5, 2022GreySanta Cruz@MtnSloGuy
January 5, 2022GreySanta Cruz@cplewes
January 5, 2022GreyTahoe@DevTechJuly 11, 2022
January 5, 2022GreySanta Cruz@zjmulder
January 5, 2022GreySanta Cruz@Amar GJune 11, 2022
February 15, 2022GreyMojave@TCGTJuly 13, 2022
February 28, 2022GreyMojave@EVhou
March 1, 2022GreyTahoe@Wolfman
March 1, 2022GreyMojave@dwhumphrey
March 2, 2022GreySanta Cruz@CaptainLysol
March 2, 2022GreyMojave@Phil
March 2, 2022GreySanta Cruz@dissector68
March 3, 2022GreyMojave@LUCID1
March 9, 2022GreyMojave@Boomer AZ
March 9, 2022GreyMojave@steveairgt
March 13, 2022GreySanta Cruz@mfchicago
March 23, 2022GreyTahoe@rbbarryJuly 28, 2022
March 23, 2022GreyTahoe@allens
March 24, 2022GreyTahoe@Capt1derlich
March 27, 2022GreyMojave@tesla2lucidphx
March 29, 2022GreyMojave@Casadeagumar
March 29, 2022GreyMojave@crazzy
March 29, 2022GreyMojave@Minnesota Mike
March 29, 2022GreyMojave@riverstrand
April 1, 2022GreySanta Cruz@Ybor
April 9, 2022GreyMojave@yosh1993
April 11, 2022GreyTahoe@Navy06
April 13, 2022GreyTahoe@Knolly
April 13, 2022GreySanta Cruz@adrenalain
April 13, 2022GreySanta Cruz@windscar911
April 20, 2022GreySanta Cruz@pravaasi
April 21, 2022GreyTahoe@LucidRider
April 23, 2022GreyTahoe@TonyD
April 26, 2022GreyTahoe@DinoJuiceFree
April 29, 2022GreySanta Cruz@Amgz
April 30, 2022GreySanta Cruz@jvb
May 8, 2022GreyTahoe@martinmeyer
May 28, 2022GreyTahoe@Bobby
June 7, 2022GreyMojave@LucidDropkick
June 13, 2022GreyTahoe@skywaterbanjo
June 13, 2022GreyTahoe@SubSailor
June 30, 2022GreyTahoe@fischman
July 5, 2022GreyMojave@sean1doc
July 8, 2022GreySanta Cruz@y28y

Confirmation DateColorInteriorUserVIN AssignmentDelivery Date
December 1, 2021RedSanta Cruz@Matt TannenbaumMay 26, 2022
January 5, 2022RedSanta Cruz@MufastaApril 19, 2022July 23, 2022
February 20, 2022RedMojave@Drdon220April 28, 2022
March 1, 2022RedMojave@DJ@SJMay 27, 2022
March 1, 2022RedSanta Cruz@stevelitchfieldparkJune 16, 2022
March 1, 2022RedSanta Cruz@DaveyBoyGT
March 1, 2022RedTahoe@maractwinJune 16, 2022
March 5, 2022RedSanta Cruz@Dkars1
March 9, 2022RedTahoe@NPN
March 9, 2022RedTahoe@Dawgly
March 9, 2022RedTahoe@iznos
March 15, 2022RedTahoe@hamidh
March 16, 2022RedTahoe@dmm58075
March 23, 2022RedMojave@whywar
March 23, 2022RedSanta Cruz@niceguy
March 23, 2022RedTahoe@bhramabull
March 23, 2022RedTahoe@SolucidMarch 26, 2022
March 23, 2022RedTahoe@zipcube
March 23, 2022RedMojave@Nyc10069
March 26, 2022RedMojave@Akula
March 26, 2022RedTahoe@electrified
March 29, 2022RedMojave@movieguy
March 29, 2022RedTahoe@SantaRosa
April 9, 2022RedTahoe@Drendino
April 11, 2022RedTahoe@Navy06
April 12, 2022RedTahoe@sicsyman
April 19, 2022RedSanta Cruz@DJL
April 19, 2022RedMojave@Chiquita
May 10, 2022RedSanta Cruz@'Bus Driver
May 13, 2022RedTahoe@EmJayJune 15, 2022
May 17, 2022RedSanta Cruz@extesla
May 19, 2022RedTahoe@EricM
May 25, 2022RedTahoe@STOCKacts
May 28, 2022RedTahoe@nightowl
May 29, 2022RedTahoe@AS10
June 7, 2022RedTahoe@PAbuilt
June 11, 2022RedMojave@Snafu
July 1, 2022RedTahoe@SM_NCarolina


Confirmation DateColorInteriorUserVIN AssignmentDelivery Date
November 2, 2021SilverTahoe@bobofat
November 16, 2021SilverSanta Cruz@FirstEV
November 16, 2021SilverSanta Cruz@OldAg
March 1, 2022SilverSanta Cruz@Ozspeed
March 1, 2022SilverSanta Cruz@petew
March 9, 2022SilverMojave@BradSholl
March 9, 2022SilverMojave@Moupiece
March 29, 2022SilverSanta Cruz@victoryroad
March 30, 2022SilverTahoe@Bel
March 31, 2022SilverTahoe@jfrancis
May 4, 2022SilverMojave@kil0ud*
July 10, 2022SilverMojave@NewDemRex
July 30, 2022SilverSanta Cruz@tagilroy

Confirmation DateColorInteriorUserVIN AssignmentDelivery Date
November 30, 2021WhiteTahoe@momoMay 13, 2022
December 1, 2021WhiteTahoe@GKHoppyMarch 9, 2022
January 5, 2022WhiteMojave@jffryApril 5, 2022
January 19, 2022WhiteMojave@atx-gtMay 31, 2022
February 18, 2022WhiteSanta Cruz@SunnyMay 31, 2022
March 1, 2022WhiteMojave@JJ_5July 15, 2022
March 1, 2022WhiteTahoe@jtbgJune 9, 2022
March 1, 2022WhiteTahoe@BocabobJune 9, 2022July 25, 2022
March 8, 2022WhiteSanta Cruz@MkavourasJune 22, 2022
March 23, 2022WhiteMojave@DeaneG
March 29, 2022WhiteMojave@empty-nestJuly 5, 2022
March 31, 2022WhiteMojave@Scott in AZJuly 5, 2022
March 31, 2022WhiteTahoe@Lady_LCIDJuly 21, 2022
April 7, 2022WhiteTahoe@OCDC
April 12, 2022WhiteTahoe@Pasquint
April 12, 2022WhiteSanta Cruz@Espan40July 5, 2022
April 12, 2022WhiteSanta Cruz@MiamiAlex
April 2022WhiteTahoe@marioqJuly 21, 2022
April 16, 2022WhiteSanta Cruz@Car Guy
April 21, 2022WhiteTahoe@Carllock
May 3, 2022WhiteMojave@lucidbalspadu123
May 4, 2022WhiteSanta Cruz@YouAintTheHost
May 6, 2022WhiteSanta Cruz@Zeek
May 6, 2022WhiteTahoe@irvineaza2003
May 30, 2022WhiteMojave@woblingoblin
June 2, 2022WhiteTahoe@mageshJuly 6, 2022
June 9, 2022WhiteSanta Cruz@Compy
June 13, 2022WhiteSanta Cruz@Ksa23
June 15, 2022WhiteSanta Cruz@OutofSpecDave
June 19, 2022WhiteTahoe@Luckyismydog
June 23, 2022WhiteMojavenatebeske
June 23, 2022WhiteTahoe@tigers31
June 30, 2022WhiteSanta Cruz@Lucid-PA-DE-AZ
July 21, 2022WhiteMojave@ken43
Click to expand...
May 11,2022, Zenith Red, Tahoe, DaveinNJ08558
 
Jim2877 said:
I agree with that statement. I went through the same frustrations but once the car was delivered all of that faded away as the car is the most fun I've had driving in along time. reserved 10/15/21 order confirmed 12/15/21 Vin 4/18/22 delivered 6/9/22
Click to expand...
As @Jim2877 points out. For anyone sitting on the fence based on the pre delivery communication \ delivery issues. Don't cancel out of frustration because it's going to probably take just as long to get a car you want with all the delays and supply chain constraints at the moment. You will enjoy the car once you have it and the post delivery service is spot on.
 
bunnylebowski said:
Thanks for this info, I was hoping this would happen. My mobile service tech said he’d seen 50 (yeah I heard him right, FIFTY not FIFTEEN) 21” Pirelli fail, and only one 19”.
Click to expand...
I'm guessing that the 20's won't have nearly zero problems either. Fortunately there are all kinds of aftermarket 19" wheels available for the Model S which should fit the Air - even good-looking aero versions.
 
HC_79 said:
As @Jim2877 points out. For anyone sitting on the fence based on the pre delivery communication \ delivery issues. Don't cancel out of frustration because it's going to probably take just as long to get a car you want with all the delays and supply chain constraints at the moment. You will enjoy the car once you have it and the post delivery service is spot on.
Click to expand...
Good to hear.
This forum is like a therapy session. Sometimes you just need someone to vent to , and it’s even more effective when you don’t who most of them are.😉😉😉 Plus it’s a hell of lot more convenient than making an appointment, because I can get on here at 2:00AM , and low and behold , someone will either completely ignore me ( recommended) or I will have a nice intelligent response in no time.
 
stratus said:
... someone will either completely ignore me ( recommended) or I will have a nice intelligent response in no time.
Click to expand...
And I might reply too. ;)
 
magesh said:
I don't think so ...

As per the website:
"
  • Cars&Bids
    Cars&Bids30.2k
    We couldn’t quite close the gap here today, but will work directly with the seller and highest-bidder to see if there’s a deal to be made. Thanks, as always, for participating!
    1Reply
"
Click to expand...
Oh I see "Reserve not met, bid to $130,000"
 
FWIW based on my current order configuration and seeing others' VIN assignments in the tracker, but not mine - it does appear that changing a car's configuration does change the order priority date to the new configuration's change date.
 
rbbarry said:
Oh I see "Reserve not met, bid to $130,000"
Click to expand...
Yup, didn't meet the reserve. Apparently the Reserve price was $143k. I do think if Lucid had come out with a SUV as their first car, the used car market value would have been through the roof, like it is for Rivian right now, even though used car market is slowing down. There are 3 RNM auctions on BringATrailer out of 4 listed Lucid too.

I understand they were trying to put out the most impressive numbers in terms of range and other spec and "make a splash", and it's easier to do that with a lighter more aerodynamic car which is a sedan. But I don't think anyone who is looking for a SUV would change their mind and go for a sedan no matter how impressive the sedan is. Hence the market for sedans shrinking and manufacturers even cancelling sedans here and there. A sedan just doesn't meet most families' needs in this day and age ( or most families are convinced so ;)).

Just trying to understand the market. I personally don't like or need to drive a SUV. Lucid Air works perfectly for my family of two :)
 
DeaneG said:
FWIW based on my current order configuration and seeing others' VIN assignments in the tracker, but not mine - it does appear that changing a car's configuration does change the order priority date to the new configuration's change date.
Click to expand...
I hope so very much that, that is not true😆 I changed my exterior color choice 4 weeks ago. 3.5 months after confirmation 🥺
 
hamidh said:
Or this 😉, the auction is ending in 15 minutes.Interesting to see how much it goes for.

carsandbids.com

2022 Lucid Air Grand Touring - 816-hp Dual-Motor AWD, Highly Equipped, 469-Mile Range

This 2022 Lucid Air Grand Touring is for sale on Cars & Bids! Auction ends July 28 2022.
carsandbids.com carsandbids.com
Click to expand...
Clearly he purchased to make a profit on it and it's backfired because it's not generating as much interest as Rivians are. The video is hilarious. Let's show the lake near my home, my big rich house and expensive car 😂

$130K so he lost money on it. Interesting that it went nowhere near what the AGT's sell for now. Worrisome if sales will slow down alot now due to the price increases.
 
Last edited:
Jim2877 said:
Post some pictures of what your talking about.
Click to expand...
(
HC_79 said:
Clearly he purchased to make a profit on it and it's backfired because it's not generating as much interest as Rivians are. The video is hilarious. Let's show the lake near my home, my big rich house and expensive car 😂

$130K so he lost money on it. Interesting that it went nowhere near what the AGT's sell for now. Worrisome if sales will slow down alot now due to the price increases.
Click to expand...
Can’t wait for that Earnings Call. Should be so enlightening and that accent 😂.
 
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