The above question was in response to a post by Driveabout saying that Lucid roadside assistance was worthless when he had a flat tire.
While I am a big fan of Lucid service generally, I have to agree with him about Roadside Assistance. When our car was hit shortly before 10 p.m. one evening, I called Lucid Roadside Assistance to see whether they could get the car towed by someone with experience towing Lucids. (The car was not drivable, and the deputies were pressing to get both cars removed from the intersection as quickly as possible.)
Roadside Assistance told me they couldn't give me the name of any tow companies familiar with EVs and that I would have to find one on my own. I then told them that the car would not even power up and asked whether it was safe to handle the car. They said they were a contract service, not part of Lucid, and that they would have to connect me to Lucid Customer Service for advice on how to handle the car. (After being on hold twice for more than 20 minutes each time trying to reach Customer Service, I had to give up, as the police kept needing more information.)
Finally, I told the deputies that if they wanted the car moved, they would have to call whatever tow service they had on call that evening and that I would just have to take my chances with whoever showed up. The tow truck driver who finally showed up had no idea how to handle a Lucid, and I ended up in an argument with him when he tried to lift the front end to tow the car on its rear wheels -- a definite no-no with any EV. The deputies had to intervene to instruct him to drop the car and bring in a flatbed (which I had already told the deputies was necessary before they put the call in for the tow truck).
So yeah . . . Roadside Assistance is worthless.