- Joined
- Mar 22, 2022
- Messages
- 3,554
- Reaction score
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- Cars
- Air GT Black/Tahoe/19"
Maybe once Lucid has met their production projections for the year then it would be reasonable to expect a Lucid as a loaner, but really every car should be going to customers, not reserved for loaners for the very high percentage of service requests they’re having until they get the gremlins sorted out. I’ll drive a Corolla for a week if it means they fix any issues with my car faster and they learn more about issues, it will just make me love the Lucid even more when I get it back (which is what just happened when I had the Chrysler 300). At least for me their service has been hands down the best I’ve experienced from any car maker. And I had a great experience with Mercedes here in Rhode Island where the service guy Joe would often save me time and $. I know people maybe have an expectation that money is going to get them exactly what they want when they want it, and yeah this car costs a lot of $, but money doesn’t always reduce inconvenience and annoyance, and I’ll live with it because I can very much tell Lucid does care about doing a good job.Apparently you have had bad experience at car dealerships. My last couple of experiences have been positive on the purchase side and very positive on the service side. In my mind, the dealership model is an advantage at the service end: I live less than 2 miles from the BMW dealership and they always have a loaner for me. While there is a Lucid service center in my city, it is much farther away and the loaner policy is at best opaque. If my Lucid goes in for service, I don't want to be referred to Hertz or Enterprise or given a Corolla.
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