Please insert a quarter if you want the massage to continue

[marsarbu]

Today I was driving to Santa Barbara from San Diego and I ran the driver seat massage pretty much non-stop for 2 hours - obviously, I have to tap restart every 20 minutes. Anyway, after approximately 2 hours, I got an interesting message saying "Time Limit Exceeded" and the start button displaying "Wait for 09:00" and a countdown. I waited for the countdown but I couldn't restart it. The interface showed like it was running, but the seat did nothing.

Apparently I ran out of massage credits. Or maybe the little gremlins in the seat that do the massage just passed out?

 

[borski]

The massage uses airbags and other various components that, when overused, can wear out. This is a built-in safety mechanism to tell you you've had enough.

 

[Steveinarizona]

Apparently I ran out of massage credits. Or maybe the little gremlins in the seat that do the massage just passed out?

Are you related to Deshaun Watson? Perhaps the authorities shut you down.

Seriously, I agree with @borski. I am not aware of any car massage function that is set up to essentially run continuously.

 

[marsarbu]

I happen to love massage seats, and I had it on virtually every car in the last 15 years. I run it for hours at the time, both for me and my wife. I NEVER had this problem where it gives up. Benz, BMW, Audi, Lexus, Hyundai, Porsche - they have never done this. Lucid is the first car that crapped out on this (as well). Why?

Essential? No. Is this normal behavior? No. Do you care? No. Do I care? Yes - and I also paid for it and I expect it to function normally.

Maybe that's why the soft close doesn't work either on the driver's door, because uses various components that, when overused, can wear out. Same for the sound system, it takes a break now and then so it doesn't wear out the speakers. You know, the membrane does move a lot

 

[borski]

Lucid is the first car that crapped out on this (as well). Why?

That is not what happened. It prevented you from causing damage to the massage function of the seats by overusing it and damaging the airbags, extending the life of the massage function, and saving you future service visits to replace it when it fails.

That “Benz, BMW, Audi, Lexus, Hyundai, Porsche” didn’t is irrelevant; I have no idea what their massage seats look like, if they’re as effective, if they use the same tech, or anything else.

But, and this is important, the Air did not “crap out.” It forced you to take a break specifically so that you *didn’t* cause it damage.

I don’t see that as anything but a great thing. You can start it again once it’s cooled off a little bit and had time to reset. Remember, like anything else, something that inflates and deflates over time stretches and deforms, and sometimes you need to let it come back to its resting position before stretching it further, or it *never* gets back to that same resting position again.

That’s how these things get damaged.

 

[borski]

Maybe that's why the soft close doesn't work either on the driver's door, because uses various components that, when overused, can wear out.

Cute, but no. Just a software bug.

Same for the sound system, it takes a break now and then so it doesn't wear out the speakers. You know, the membrane does move a lot

So do the wheels. They seem fine.

 

[duc900]

That is not what happened. It prevented you from causing damage to the massage function of the seats by overusing it and damaging the airbags, extending the life of the massage function, and saving you future service visits to replace it when it fails.

That “Benz, BMW, Audi, Lexus, Hyundai, Porsche” didn’t is irrelevant; I have no idea what their massage seats look like, if they’re as effective, if they use the same tech, or anything else.

But, and this is important, the Air did not “crap out.” It forced you to take a break specifically so that you *didn’t* cause it damage.

I don’t see that as anything but a great thing. You can start it again once it’s cooled off a little bit and had time to reset. Remember, like anything else, something that inflates and deflates over time stretches and deforms, and sometimes you need to let it come back to its resting position before stretching it further, or it *never* gets back to that same resting position again.

That’s how these things get damaged.

That “Benz, BMW, Audi, Lexus, Hyundai, Porsche” didn’t is irrelevant; I have no idea what their massage seats look like, if they’re as effective, if they use the same tech, or anything else.

It's completely not 'irrelevant'. What others do is the status quo and very typical. The fact that Lucid is not able to execute it like others do is an issue. The fact that they prevent you from creating a bigger issue is good; but not better than just doing what others have already done for a decade or more is not great. This response is not what users expect and hence will not be excepted by those who care to use it in that manner. I personally don't; but that actually is irrelevant.

 

[borski]

That “Benz, BMW, Audi, Lexus, Hyundai, Porsche” didn’t is irrelevant; I have no idea what their massage seats look like, if they’re as effective, if they use the same tech, or anything else.

It's completely not 'irrelevant'. What others do is the status quo and very typical. The fact that Lucid is not able to execute it like others do is an issue. The fact that they prevent you from creating a bigger issue is good; but not better than just doing what others have already done for a decade or more is not great. This response is not what users expect and hence will not be excepted by those who care to use it in that manner. I personally don't; but that actually is irrelevant.

My point wasn’t that it’s better or worse, but that I have no idea how their massaging seats are built, if they’re as effective, whether they actually *do* crap out (as many massaging seats do, often for this reason), etc.

It isn’t an apples to apples comparison, because they *are not the same seat*. That is my point.

Suppose, for a moment, that the Lucid seats are more effective *and* lock you out after 20 uses for 5 minutes. Is that better because it’s more effective? Worse because it keeps you from damaging it? Or just different?

If there were some prevailing standard, fine. But there isn’t. Like cars, not all massage seats are the same.

 

[EVCar]

something that inflates and deflates over time stretches and deforms, and sometimes you need to let it come back to its resting position before stretching it further, or it *never* gets back to that same resting position again.

That’s how these things get damaged.

Thanks for sharing

 

[rking0122]

This is why you always carry a pocket full of quarters with you, wherever you go.

 

[borski]

Thanks for sharing

You laugh, but shoulder dislocations are the same way. There are a lot of things in life that have the same basic properties as a rubber band. Stretched too far and they will never quite go back to their original size or shape.

Your shoulder's labrum and your Lucid's massaging seats both share those characteristics.

Other things too, I'm sure.

 

[marsarbu]

My point wasn’t that it’s better or worse, but that I have no idea how their massaging seats are built, if they’re as effective, whether they actually *do* crap out (as many massaging seats do, often for this reason), etc.

It isn’t an apples to apples comparison, because they *are not the same seat*. That is my point.

Suppose, for a moment, that the Lucid seats are more effective *and* lock you out after 20 uses for 5 minutes. Is that better because it’s more effective? Worse because it keeps you from damaging it? Or just different?

If there were some prevailing standard, fine. But there isn’t. Like cars, not all massage seats are the same.

The point is that Lucid - for whatever reasons - stops me from using a feature I paid for, after 2 hours. It might be a brilliant solution that they should patent perhaps, or just poor design, I don't know nor care to debate. Other manufacturers - that I had experience with - do not have this issue. Simple as that.

 

[marsarbu]

This is why you always carry a pocket full of quarters with you, wherever you go.

 

[Electrified]

Today I was driving to Santa Barbara from San Diego and I ran the driver seat massage pretty much non-stop for 2 hours - obviously, I have to tap restart every 20 minutes. Anyway, after approximately 2 hours, I got an interesting message saying "Time Limit Exceeded" and the start button displaying "Wait for 09:00" and a countdown. I waited for the countdown but I couldn't restart it. The interface showed like it was running, but the seat did nothing.

Apparently I ran out of massage credits. Or maybe the little gremlins in the seat that do the massage just passed out?

View attachment 23935

More than likely the thermal limit on the air compressor motor signaled that the motor needed a cool down.

 

[borski]

The point is that Lucid - for whatever reasons - stops me from using a feature I paid for, after 2 hours. It might be a brilliant solution that they should patent perhaps, or just poor design, I don't know nor care to debate. Other manufacturers - that I had experience with - do not have this issue. Simple as that.

They do have this issue. You just aren’t aware of it because they accept planned obsolescence rather than preventing
It from breaking. It’s fine if you prefer that, but let’s not pretend this is a problem Lucid invented.

And if you weren’t interested in learning anything or discussing it, consider that this would’ve been better as a tweet, not in a forum focused around discussion.

 

[marsarbu]

They do have this issue. You just aren’t aware of it because they accept planned obsolescence rather than preventing
It from breaking. It’s fine if you prefer that, but let’s not pretend this is a problem Lucid invented.

And if you weren’t interested in learning anything or discussing it, consider that this would’ve been better as a tweet, not in a forum focused around discussion.

How do you know the other manufactures have this issue with their seat's massage but choose to let it fail? Did you talk to the engineers, have you found a Lucid article on it? This is exactly what I am saying: I am all for learning new stuff, but not for debating shortcomings that others see as features. it's an exercise in futility. My original post was just a silly story I thought I'll share with the community. I was not even complaining or debating anything.

Some of these conversations remind me of Steve Jobs to iPhone 4 user with bad reception: "Just avoid holding it in that way."

 

[borski]

How do you know the other manufactures have this issue with their seat's massage but choose to let it fail? Did you talk to the engineers, have you found a Lucid article on it?

Because I know how massaging seats are built. They are built using air bladders that expand and contract. Nobody, including Lucid, has invented air bladders that don’t stretch. That is how materials work. You don’t need a Lucid article on it, or to talk to the engineers.

If you’d like, I can also explain how WiFi works, and the issues inherent therein. Won’t have to talk to a single engineer or refer to a single article about it.

I’m certain you know plenty of things too. But I wouldn’t ask you for a source for how you know the sun is coming out tomorrow, either.

This is exactly what I am saying: I am all for learning new stuff, but not for debating shortcomings that others see as features. it's an exercise in futility.

I don’t recall ever calling it a feature. I remember explaining the reason this issue exists, and why Lucid made the choice they did. It protects the longevity of the massage function.

Is that a feature? Don’t know. That’s an arguable point. I don’t really care, though, as I’m not trying to convince you it is.

It certainly is the state of things, and how they work, and I’m fine with that; but I’m not sure I’d call it a “feature.” Just a different choice.

My original post was just a silly story I thought I'll share with the community. I was not even complaining or debating anything.

And, if you scroll up, you’ll find nobody had issue with your first post; myself included.

It was your second post where it went awry.

Some of these conversations remind me of Steve Jobs to iPhone 4 user with bad reception: "Just avoid holding it in that way."

Yeah, or you could listen to what other people are telling you. That’s the other option.

But you could ignore us too, and write us off with whatever nonsense iPhone quote you’d prefer. Either way.

 

[joec]

Seems like a lot of back and forth here, which I've mostly been ignoring, because, well, of course the system is designed to prevent itself from overheating, overstretching, whatever.

And I have a Touring anyway. So I've got the world's smallest violin playing here for anyone who "ONLY" gets a two-hour massage.

All kidding aside, I have no idea what other manufacturers do. I know Lucid decided to do this cool-down for a reason. And it wasn't to anger customers who like their massage seats.

The cool-off period makes sense. But it appears in this case even after the cool-off, the seats would not re-engage? That, to me, sounds like a software bug?

I know, hard to believe, given that we've never seen any software bugs reported before.

In other words, if things were working as designed, you would indeed be allowed to massage yourself for more than two hours. You'd just have to wait nine minutes in between? That's what the UX implies to me, at least. And that makes perfect sense, from a "let's not burn out the massage motor" perspective. How many people drive much longer than two hours without a bathroom break, anyway? And how often? It's an edge case. Which is the exact place where trade-offs make the most sense.

But the not resuming is very obviously a bug to me. File it with Lucid and move on.

Why does everything reported on this site suddenly have to be some sort of conspiracy against customers?

 

[borski]

Seems like a lot of back and forth here, which I've mostly been ignoring, because, well, of course the system is designed to prevent itself from overheating, overstretching, whatever.

And I have a Touring anyway. So I've got the world's smallest violin playing here for anyone who "ONLY" gets a two-hour massage.

All kidding aside, I have no idea what other manufacturers do. I know Lucid decided to do this cool-down for a reason. And it wasn't to anger customers who like their massage seats.

The cool-off period makes sense. But it appears in this case even after the cool-off, the seats would not re-engage? That, to me, sounds like a software bug?

I know, hard to believe, given that we've never seen any software bugs reported before.

In other words, if things were working as designed, you would indeed be allowed to massage yourself for more than two hours. You'd just have to wait nine minutes in between? That's what the UX implies to me, at least. And that makes perfect sense, from a "let's not burn out the massage motor" perspective. How many people drive much longer than two hours without a bathroom break, anyway? And how often? It's an edge case. Which is the exact place where trade-offs make the most sense.

But the not resuming is very obviously a bug to me. File it with Lucid and move on.

Why does everything reported on this site suddenly have to be some sort of conspiracy against customers?

I agree wholeheartedly with 100% of what you just said.

 

[Electrified]

Seems like a lot of back and forth here, which I've mostly been ignoring, because, well, of course the system is designed to prevent itself from overheating, overstretching, whatever.

And I have a Touring anyway. So I've got the world's smallest violin playing here for anyone who "ONLY" gets a two-hour massage.

All kidding aside, I have no idea what other manufacturers do. I know Lucid decided to do this cool-down for a reason. And it wasn't to anger customers who like their massage seats.

The cool-off period makes sense. But it appears in this case even after the cool-off, the seats would not re-engage? That, to me, sounds like a software bug?

I know, hard to believe, given that we've never seen any software bugs reported before.

In other words, if things were working as designed, you would indeed be allowed to massage yourself for more than two hours. You'd just have to wait nine minutes in between? That's what the UX implies to me, at least. And that makes perfect sense, from a "let's not burn out the massage motor" perspective. How many people drive much longer than two hours without a bathroom break, anyway? And how often? It's an edge case. Which is the exact place where trade-offs make the most sense.

But the not resuming is very obviously a bug to me. File it with Lucid and move on.

Why does everything reported on this site suddenly have to be some sort of conspiracy against customers?

Because we are living a world of whacked out conspiracies where simple yet logical reasoning can't prevail, at least not when you can pin it on the dark forces