Setup Actions / Delivery Checklist

[hydbob]

One other thing I noticed during the initial Delivery review. The car is currently on 1.1.8 not 1.1.9.

1.1.9 has not been pushed to everyone yet..

 

[borski]

Yes. The EA Customer Service person tried to talk us through using the Lucid app. It showed all the EA chargers as "Ready" but we switched and tried plugging them in. The car dash showed "Preparing to Charge" but never got any further. The car had a substantial charge already but we moved the slider over to the far right in the car's settings so it should have connected. I'm sure the Millbrae folks will figure it out. The car is going through the PPF, Ceramic Coating, Wheels and Glass and Tinting on the side and rear windows. So it will be in the shop for the next week anyway. By then hopefully Millbrae will have it figured out. The tentative plan is for me to meet with a Lucid "Expert" next week at the Valley Fair EA station which is brand new and includes 350kw chargers.

Very curious what the resolution is! Wonder if there’s some config change.

 

[Paladin732]

1.1.9 has not been pushed to everyone yet..

1.1.91 (it really really bothers me it’s missing the last dot) pushed this morning to me

 

[hydbob]

1.1.91 (it really really bothers me it’s missing the last dot) pushed this morning to me

lol, Lucid i guess is not using the last dot? They had a previous OTA that was 1.1.62

 

[DeaneG]

1.1.91 (it really really bothers me it’s missing the last dot) pushed this morning to me

That's very normal for software versioning. It's like a library code (Dewey Decimal) rather than a number that for some reason has two decimals.

 

[Paladin732]

That's very normal for software versioning. It's like a library code (Dewey Decimal) rather than a number that for some reason has two decimals.

I’ve not seen it before. Usually each dot denotes a level of depth of code change (moving to 2.0 is a large change compared to 1.1.10). They follow that standard for the 1.1.9 portion, but instead of continuing through they plop the next revision at the end making it read 91 vs 9.1.

The other type I often see is date driven, but that is definitely not the case here.

 

[DeaneG]

I’ve not seen it before. Usually each dot denotes a level of depth of code change (moving to 2.0 is a large change compared to 1.1.10). They follow that standard for the 1.1.9 portion, but instead of continuing through they plop the next revision at the end making it read 91 vs 9.1.

The other type I often see is date driven, but that is definitely not the case here.

Looks like it is a build number; a previous build was 62 and this build is number 91.

 

[Paladin732]

Looks like it is a build number; a previous build was 62 and this build is number 91.

Its not, the previous was 9.

https://lucidowners.com/threads/release-notes-megathread.555

 

[SaratogaLefty]

Like borski said in the other thread, did they try and activate the station from the app?

One other thing I noticed during the initial Delivery review. The car is currently on 1.1.8 not 1.1.9.

Very curious what the resolution is! Wonder if there’s some config change.

So I just got a call from my Headquarters Advisor. She asked how my delivery went yesterday and I told her everything went great except for the Electrify America episode. She said the problem might be related to the fact they hadn't yet officially released the car to me and communicated that to Electrify America. I had to sign the official paperwork at Delivery so since we immediately went to the Electrify America station before the paperwork was fully processed she thinks that could have caused the problem. The car will be in the Detail Shop for the next week and then I will meet with a Lucid Rep at the Electrify America charging station behind Valley Fair and hopefully all will then work properly.

 

[Steveinarizona]

One other thing I noticed during the initial Delivery review. The car is currently on 1.1.8 not 1.1.9.

So I just got a call from my Headquarters Advisor. She asked how my delivery went yesterday and I told her everything went great except for the Electrify America episode. She said the problem might be related to the fact they hadn't yet officially released the car to me and communicated that to Electrify America. I had to sign the official paperwork at Delivery so since we immediately went to the Electrify America station before the paperwork was fully processed she thinks that could have caused the problem. The car will be in the Detail Shop for the next week and then I will meet with a Lucid Rep at the Electrify America charging station behind Valley Fair and hopefully all will then work properly.

This and other similar reports are a great sign that Lucid really cares about its customers and their experience.

 

[CLTGT]

It appears they care about their customers post-delivery, pre-delivery, not so much.

 

[hydbob]

It appears they care about their customers post-delivery, pre-delivery, not so much.

Yep, I've mentioned this multiple times to multiple people at Lucid and here on the forums. But, it really appears to largely depend on which DA you get.

 

[Sandvinsd]

Yep, I've mentioned this multiple times to multiple people at Lucid and here on the forums. But, it really appears to largely depend on which DA you get.

So it’s a hiring and training issue? If so, they need to get a handle on that quickly. Some random customer satisfaction surveys should help with making sure they are properly trained.

i don’t think it is DA dependent. Have not heard of anyone being told why some people who reserved in June are receiving VINs yet others who reserved back in 2019 are not. Also no one on the forum has indicated they have been informed that their delivery window would be missed and why.

 

[hydbob]

You might not get "more" information, but some DAs are much better at staying in touch than others and at least trying to communicate something. That's the difference reported here.

 

[Sandvinsd]

You might not get "more" information, but some DAs are much better at staying in touch than others and at least trying to communicate something. That's the difference reported here.

Perhaps. I have been trying to pull the information from my DA since She has not been good at pushing it to me. However, any reply is a canned response that there is nothing that will delay my delivery when I know in fact that the delivery window is not going to be hit. They refuse to even acknowledge that fact.

 

[CLTGT]

My DA takes days to respond to emails, doesn't ever give any meaningful information (via email or over the phone), but was very quick to get a test drive scheduled for me during my upcoming Springbreak trip this Sunday to CA so I know he can be responsive. It certainly gives the impression they are "towing the Company Line" when it comes to communication. Given that, my test drive representative is going to get an earful that he probably does not deserve, but you know the saying about a certain substance rolling downhill...

 

[SaratogaLefty]

You might not get "more" information, but some DAs are much better at staying in touch than others and at least trying to communicate something. That's the difference reported here.

You are exactly right at least in the case of my HA (Headquarters Advisor). My initial DA was okay but short lived, and then in early December I was contacted by my current HA and she told me she had been assigned to me to help out. Perhaps I was being too pushy with my first DA, I really don't know. In any case she made it a point to contact me at least once a week and that continued right up to yesterday (so about three months thus far). I've sent an email to her, my original SA, and my Delivery Host inviting them all to lunch at my Club, hopefully in the next few weeks. The bottom line is she wasn't able to give me any specific information along the way until my car actually shipped, but she kept in touch and that meant a lot. It is stressful having to wait for months for your car, but right now I think if you custom order any car you will be waiting quite a while.

 

[Adnillien]

Not all Delivery Advisors are the same. Mine was excellent. With the exception of the week between Christmas and New Year's, all of my emails were answered in about 30 minutes. A few of those were canned responses but most were not. He did a great job of answering my questions and giving me a rough idea on the schedule outlook without making commitments. He made it a very smooth process and helped speed things along with the Scottsdale delivery.

 

[CLTGT]

My DA is obviously terrible compared to your experience. He does not communicate unless I send him an email and then it is days after. I emailed him early this week and still no response. I might be more understanding with the whole process with more communication, but I think the tact he is taking is that if he doesn't have any information to tell me, then he doesn't communicate. Why he doesn't have more information is up to speculation.

 

[hydbob]

My DA is obviously terrible compared to your experience. He does not communicate unless I send him an email and then it is days after. I emailed him early this week and still no response. I might be more understanding with the whole process with more communication, but I think the tact he is taking is that if he doesn't have any information to tell me, then he doesn't communicate. Why he doesn't have more information is up to speculation.

Ask for a new one. I did!