Ordering and Delivery: Lucid Air Grand Touring

[joec]

Not to mention there are 37k reservations, there is no way all DAs can track and communicate all progress periodically. All they can do is pass info on major milestone.

So two minutes per call / email, times 37,000 customers…. And then repeat every two weeks. Yeah, that's sustainable.

 

[Drendino]

Oh! Btw I’m near-sighted with stigmatism and developing presbyopia wearing progressive lens.

I’m convinced that I’m the Princess and the Pea on this!

 

[Ksa23]

completely unreasonable. I work on million dollar+ projects and when there is a window in the timeline that we know nothing is going to happen the PM isn't messaging me weekly to say "per the timeline, nothing has changed". Time is money and to waste peoples time by sending unnecessary emails is pointless. It brings no value and I don't want the pointless spam in my inbox.

Someone who works on million dollar projects should know that Lucid, and other corporations, use CRM platforms to manage these kind of communications. Anyone who thinks DA's communicate only via hand written emails and clicking buttons manually does not understand how these departments function.

Provide updates. Easy.

 

[bhramabull]

That's what I was alluding to. If your DA is telling you something and it doesn't eventuate then question whether they actually knew or they were just telling you something you wanted to hear. One miss here or there should be forgiven but if you're consistently being told things and as time goes on the story changes ask for a new DA or to speak to the person who runs the department. It's well known on this forum that some (not all) DA's are known to embellish and ends up just making matters worse. My understanding of late is that DA's have been told not to give out dates etc. to avoid pissing of customers if the day/date passes and nothing changed.

To be fair on the DA's, I get that you should get a communication when something changes but is a weekly/bi-weekly communication from a DA saying "nothing has changed" really warranted or going to satisfy someone? Seems like a lot of work on the DA's part to provide no useful information. I don't know how many customers each DA has assigned to them but if it's a lot then sending a "no update" email is just a waste of valuable resource time.

I also don't think the DA's have much visibility into Lucid's backend. When I had my issue escalated to an Exec they told me "your car is (x) cars away from coming off the production line. It should have come off a couple of days ago so not sure what the issue is at the moment". If the DA had access to this info, i'm sure they would have told me so I think what they can see is very limited.

So I think we're somewhat on the same wavelength. Lucid or even the DAs for themselves have never conveyed their job duties on a daily basis. Because of which there's an automatic expectation (albeit right or wrong) for there to be communication from a 'Delivery/Sales Agent'.
Then there's incorrect expectations that were set in the recent past about telling us (atleast me in particular) about 4-5 times in a row about our VINs being around the corner without details. Now it's down to 'we have no clue until general assembly'. May not stem from the DAs/SAs but they can take this suggestion to their bosses and look for some communication vs. this 'nothing or everything' approach
Also, there's some DAs who go above and beyond to find reasons for delays and others don't care. That's not setting expectations again. Feels like it's the luck of the draw
Time is money, absolutely, well then remedy it by stating 'don't bother us, just call and speak to customer service for updates'. Even that would seem like they've set an expectation even though it maybe a crappy one.

 

[joec]

Someone who works on million dollar projects should know that Lucid, and other corporations, use CRM platforms to manage these kind of communications. Anyone who thinks DA's communicate only via hand written emails and clicking buttons manually does not understand how these departments function.

Provide updates. Easy.

So you want an automated email that simply says: Hi. Nothing has changed. See you in two weeks?

What happens when a percentage of people who get that email then reply, demanding follow up on why nothing has changed? Does some sort of AI spit out a robotic reply?

I would find that infuriating.

 

[Ksa23]

Not to mention there are 37k reservations, there is no way all DAs can track and communicate all progress periodically. All they can do is pass info on major milestone.

There are not 37k confirmed orders.

 

[Ksa23]

So you want an automated email that simply says: Hi. Nothing has changed. See you in two weeks?

What happens when a percentage of people who get that email then reply, demanding follow up on why nothing has changed? Does some sort of AI spit out a robotic reply?

I would find that infuriating.

And the radio silence many of us get from DA's isnt infuriating?

 

[Ksa23]

So two minutes per call / email, times 37,000 customers…. And then repeat every two weeks. Yeah, that's sustainable.

Reservations do not need regular updates. Once a confirmed order enters the delivery window that a DA provides, we should get updates. Not sit in the dark and hope the haphazard dart of VIN assignment lands on us.

 

[bhramabull]

So you want an automated email that simply says: Hi. Nothing has changed. See you in two weeks?

What happens when a percentage of people who get that email then reply, demanding follow up on why nothing has changed? Does some sort of AI spit out a robotic reply?

I would find that infuriating.

Like a fellow member keeps stating, there are CRM tools that companies use to send update emails for instance. These updates could be a paragraph long stemming from one higher-up OPS person and asked to be sent to reservation holders shedding light on where the AMP factory is at. It may not be very specific, but it's far better than this 'dont bother us, we have nothing to say' mentality

 

[hydbob]

That’s bizarre. I think it’s like the gold dress/blue dress thing. Some people see it and some don’t. There doesn’t seem to be a lot of chatter about it, so maybe I’m in the minority.

Everyone notices it early while driving. Give it a week without covering it up and see if it really bothers you that much afterwards.

 

[HC_79]

Someone who works on million dollar projects should know that Lucid, and other corporations, use CRM platforms to manage these kind of communications. Anyone who thinks DA's communicate only via hand written emails and clicking buttons manually does not understand how these departments function.

Provide updates. Easy.

Cancel your order and go with Mercedes, BMW, Audi, Tesla then. Good luck with those automated communications you get from them because they don't exist from those companies either. You get notified when a milestone is hit not when the staff dusted the floor of the factory so your car could come through and avoid it tires getting dirty.......

 

[Jim2877]

Yes

Well, good luck with that.

 

[hydbob]

I think we are taking this thread WAY off topic here guys...this is the tracker thread not the bitch about communications thread...

 

[joec]

I think we are taking this thread WAY off topic here guys...this is the tracker thread not the bitch about communications thread...

Every thread is the bitch about communications thread. But point taken.

 

[Jim2877]

Yes. I'd think inconveniencing DAs for perhaps a couple of minutes ever so often goes a long way. New information or not, it's a great exercise for brand building. If they'd already have a proven track record, then sure get somewhat lazy, but not at the onset of a great engineering car company. I'm not questioning everyone's thresholds of patience, just principals of a company

Someone who works on million dollar projects should know that Lucid, and other corporations, use CRM platforms to manage these kind of communications. Anyone who thinks DA's communicate only via hand written emails and clicking buttons manually does not understand how these departments function.

Provide updates. Easy.

No one is stopping you from canceling your order. I'm sure someone else on the list would be happy to take your reservation. Just saying.

 

[Ksa23]

No one is stopping you from canceling your order. I'm sure someone else on the list would be happy to take your reservation. Just saying.

I have no desire to cancel, Im very excited for the Air and the next 5-10 years for Lucid! But I want to see Lucid improve on communication.

Cancel your order and go with Mercedes, BMW, Audi, Tesla then. Good luck with those automated communications you get from them because they don't exist from those companies either. You get notified when a milestone is hit not when the staff dusted the floor of the factory so your car could come through and avoid it tires getting dirty.......

No thank you! Also, no need to take a negative/dismissive direction. We're all on this forum hoping to see Lucid improve.

Apologies for contributing to thread derailing. Let's get back on topic

 

[HC_79]

No thank you! Also, no need to take a negative/dismissive direction. We're all on this forum hoping to see Lucid improve.

The reason I bit back is because you were dismissive/insulting to me. You don't know my career background and what I do for a living yet you dismissed it as "well for someone who works on blah, blah, blah" like I know nothing.

Anyway, time to move on and get the thread back on topic.

 

[tkhan456]

She’s beautiful. Arrived today 8/11. Only issue so far is soft close door on driver side doesn’t work properly. Otherwise all seems good

 

[HC_79]

View attachment 4019
She’s beautiful. Arrived today 8/11. Only issue so far is soft close door on driver side doesn’t work properly. Otherwise all seems good

How weird, mine is in the shop now for the soft close not working on the drivers side door properly (among other things). Congrats! now go and enjoy the drive!

 

[E LUCID 8]

View attachment 4019
She’s beautiful. Arrived today 8/11. Only issue so far is soft close door on driver side doesn’t work properly. Otherwise all seems good

congratulations and best of luck with it. Surprised with all of the time these cars spend at PDI an obvious issue like that gets through. they had to have exited the car that way.