- Joined
- Mar 7, 2020
- Messages
- 4,254
- Location
- Naples, FL
- Cars
- Model S Plaid, Odyssey
- DE Number
- 154
- Referral Code
- 033M4EXG
Coming home from dinner the evening before St. Patrick's Day:
Last night we were driving home when a pickup truck made a left turn in front of us. The truck had plenty of room and cleared the intersection safely. But right on his tail following him through the turn was a Subaru WRX driven by a young kid. We did not see him until it was too late, and he later told the police he did not see us because his view was blocked by the pickup. The police found him 100% at fault for failure to yield right of way.
The kid was actually quite polite. The first thing he said getting out of the car was to ask if we were all right. (We were.) Then he apologized profusely. He called his parents who came to the scene and were also just as nice. I ended up feeling really sorry for the kid. This was his first car, which he had only had three weeks. And I can't imagine what this is going to do to his insurance rates for the next few years. (We ere both with State Farm.)
A few observations from the incident:
While pretty much everything forward of the A pillar in the Air is damaged, the car fared considerably better than the Subaru. Even the left front wheel nearest the impact point shows no damage. Nothing aft of the A pillar seems out of line. In short . . . built like a tank.
All the airbags did their job. Even though it was a relatively low speed collision, neither of us in the Air had any discomfort from the activation of the airbags.
After the police arrived and took in the scene, they asked us to move the cars out of the intersection. The Subaru could be moved, but the Air was giving us a "Drive System Failure" message and would not go into gear. However, when the tow truck arrived almost an hour later, the driver was able to drive the Air up onto the flatbed.
While we were waiting for the tow truck, I called Lucid to find out what authorized repair facility the car should be towed to. I also wanted any advice they might give me about moving the car. Having experienced long waits with Customer Service calls, I punched in Roadside Assistance on the IVR. They answered quickly. However, it turns out they are a contract service and could not tell me which were the authorized repair shops in our region. They told me to hold while they switched me over to Lucid Customer Service. I remained on hold over 20 minutes and finally had to hang up as the police needed to go over some things with me. After that was done, I called Lucid Customer Service again and again was left on hold. When the two truck arrived more than a half hour later, I was still on hold for Customer Service and, once again, just hung up. Right now the car is at a tow lot, leaving me hoping that phantom drain does not kill the battery before I can get the car someplace where it can be plugged in.
Conclusions:
The car is very well built.
Customer Service is useless in such a situation.
Last night we were driving home when a pickup truck made a left turn in front of us. The truck had plenty of room and cleared the intersection safely. But right on his tail following him through the turn was a Subaru WRX driven by a young kid. We did not see him until it was too late, and he later told the police he did not see us because his view was blocked by the pickup. The police found him 100% at fault for failure to yield right of way.
The kid was actually quite polite. The first thing he said getting out of the car was to ask if we were all right. (We were.) Then he apologized profusely. He called his parents who came to the scene and were also just as nice. I ended up feeling really sorry for the kid. This was his first car, which he had only had three weeks. And I can't imagine what this is going to do to his insurance rates for the next few years. (We ere both with State Farm.)
A few observations from the incident:
While pretty much everything forward of the A pillar in the Air is damaged, the car fared considerably better than the Subaru. Even the left front wheel nearest the impact point shows no damage. Nothing aft of the A pillar seems out of line. In short . . . built like a tank.
All the airbags did their job. Even though it was a relatively low speed collision, neither of us in the Air had any discomfort from the activation of the airbags.
After the police arrived and took in the scene, they asked us to move the cars out of the intersection. The Subaru could be moved, but the Air was giving us a "Drive System Failure" message and would not go into gear. However, when the tow truck arrived almost an hour later, the driver was able to drive the Air up onto the flatbed.
While we were waiting for the tow truck, I called Lucid to find out what authorized repair facility the car should be towed to. I also wanted any advice they might give me about moving the car. Having experienced long waits with Customer Service calls, I punched in Roadside Assistance on the IVR. They answered quickly. However, it turns out they are a contract service and could not tell me which were the authorized repair shops in our region. They told me to hold while they switched me over to Lucid Customer Service. I remained on hold over 20 minutes and finally had to hang up as the police needed to go over some things with me. After that was done, I called Lucid Customer Service again and again was left on hold. When the two truck arrived more than a half hour later, I was still on hold for Customer Service and, once again, just hung up. Right now the car is at a tow lot, leaving me hoping that phantom drain does not kill the battery before I can get the car someplace where it can be plugged in.
Conclusions:
The car is very well built.
Customer Service is useless in such a situation.
