I was pumped up about receiving my Lucid Air GT but the first two weeks have left me disappointed with service beyond the malfunctions that occurred with the vehicle in the first week.
Here is a detailed timeline of my Lucid Air GT journey. I subscribed to the Lucid newsletter back in July 2020. I paid the $1000 reservation deposit on September 9th, 2020 following the “Lucid Dream Ahead” video stream. My official order was placed on November 18th, 2021. Fast forward and I made a change from the 20” wheels to the 21” wheels. Delivery occurred at the end of August 2022. I was informed my delivery was delayed due to the modification request.
Upon delivery we experienced a charge port error, the charge port door would not open. No biggie, Lucid immediately dispatched someone to fix the issue. I was grateful for the immediate response. There was a minor trim issue on the exterior of the car I pointed out as well. The car was delivered on a Friday but due to the repair and other plans the first time I drove the car was Sunday evening. It was amazing to drive.
Over the next few days I drove it roughly 400 miles. I had no issues with the charger other than the plug tripping my GFI outlet. My new outlet was scheduled ahead of time to be installed but the electricians in my area have been backed up. I tested the electrify America station in the area which worked well. There was actually another Lucid charging around the same time I got there. It was so much faster than the chargepoint charging station I was using nearby my home. Everything was going great, car looks great and drives great. Then the weekend comes and big problems started.
Sunday which marks a week after I first drove the car, my family of four hop in for a drive to have a family outing. Twenty or so minutes into the drive an alarming RED Battery Malfunction Message pops up on my display that also says “Your vehicle will power itself down in five minutes.” I’m on the highway and it is a very unsettling situation.
I was able to find the nearest exit and barely get to a safe out of the way area where I could get the family out of the vehicle and call the Lucid support number. The support team was great that evening. The car had to be towed a few hours back to the Lucid service center. I was told someone would contact me about a rental car from Hertz the next day. My family and I caught an Uber home and that was the end of our family outing for Labor Day weekend.
Monday which is Labor Day rolls around and there is no call or follow-up from Lucid. Tuesday, the same thing. I call later that evening just to verify they received the car. It would be great if the Lucid app would have a section built in that sends notifications to owners when their vehicle is being serviced or is received in service for situations like these. If Lucid is reading this, let’s try to make that happen. Wednesday, Thursday and Friday come around and the same no response, no update experience is ongoing. I do call each day to speak to someone to get an update but their were no proactive attempts on their end and my calls were made later in the day giving ample opportunity for them to reach out each morning or around lunchtime etc. and it just didn’t happen. Worst off, I still have no rental car. At the end of the work day Friday I receive a call from a manager but I missed the call. I return the call within a few minutes but had to leave a voicemail. He must have left for the day because I was unable to connect. I’m hopeful the experience will improve from here.
I am impressed with the car but despite the struggles of what may be happening internally at the organization to get vehicles delivered, this experience is not what I would like to see going forward for anyone. This needs to get better.
Here is a detailed timeline of my Lucid Air GT journey. I subscribed to the Lucid newsletter back in July 2020. I paid the $1000 reservation deposit on September 9th, 2020 following the “Lucid Dream Ahead” video stream. My official order was placed on November 18th, 2021. Fast forward and I made a change from the 20” wheels to the 21” wheels. Delivery occurred at the end of August 2022. I was informed my delivery was delayed due to the modification request.
Upon delivery we experienced a charge port error, the charge port door would not open. No biggie, Lucid immediately dispatched someone to fix the issue. I was grateful for the immediate response. There was a minor trim issue on the exterior of the car I pointed out as well. The car was delivered on a Friday but due to the repair and other plans the first time I drove the car was Sunday evening. It was amazing to drive.
Over the next few days I drove it roughly 400 miles. I had no issues with the charger other than the plug tripping my GFI outlet. My new outlet was scheduled ahead of time to be installed but the electricians in my area have been backed up. I tested the electrify America station in the area which worked well. There was actually another Lucid charging around the same time I got there. It was so much faster than the chargepoint charging station I was using nearby my home. Everything was going great, car looks great and drives great. Then the weekend comes and big problems started.
Sunday which marks a week after I first drove the car, my family of four hop in for a drive to have a family outing. Twenty or so minutes into the drive an alarming RED Battery Malfunction Message pops up on my display that also says “Your vehicle will power itself down in five minutes.” I’m on the highway and it is a very unsettling situation.
I was able to find the nearest exit and barely get to a safe out of the way area where I could get the family out of the vehicle and call the Lucid support number. The support team was great that evening. The car had to be towed a few hours back to the Lucid service center. I was told someone would contact me about a rental car from Hertz the next day. My family and I caught an Uber home and that was the end of our family outing for Labor Day weekend.
Monday which is Labor Day rolls around and there is no call or follow-up from Lucid. Tuesday, the same thing. I call later that evening just to verify they received the car. It would be great if the Lucid app would have a section built in that sends notifications to owners when their vehicle is being serviced or is received in service for situations like these. If Lucid is reading this, let’s try to make that happen. Wednesday, Thursday and Friday come around and the same no response, no update experience is ongoing. I do call each day to speak to someone to get an update but their were no proactive attempts on their end and my calls were made later in the day giving ample opportunity for them to reach out each morning or around lunchtime etc. and it just didn’t happen. Worst off, I still have no rental car. At the end of the work day Friday I receive a call from a manager but I missed the call. I return the call within a few minutes but had to leave a voicemail. He must have left for the day because I was unable to connect. I’m hopeful the experience will improve from here.
I am impressed with the car but despite the struggles of what may be happening internally at the organization to get vehicles delivered, this experience is not what I would like to see going forward for anyone. This needs to get better.
