service

On April 17, 2026 the gas prices had finally gotten to me so my wife I decided to see what Lucid was all about at the San Diego Lucid Studio. I really knew nothing about the Lucid other than it wasn't Tesla. After a 4 mile test drive through some neighborhoods but no freeways I really liked the...

It pains me to type this as I am helpless and frustrated with my experience owning a Lucid. Lucid has been my dream car for many years, and when I was finally able to attain a 2023 Lucid air touring on June 12, 2026, it was one of the most happiest fulfilling moments of my life. What happens...

Just had my first repair experience, at Natick (one of 2 Boston-area centers; only ones north of NYC), and came away with some concrete info on recent efforts to address service backlogs. Natick has always been more functional than most, but I imagine the other service centers are also getting...

Hey everyone, I really need to vent and see if anyone else has experienced this level of abysmal communication with Lucid Service, specifically the Frankfurt Service Center. Before I get into the details, I want to make one thing clear: I absolutely love this car. When it is on the road, it is...

Newer Lucid Air owner here. My challenge: the charging cable that came with the car was defective right out of the box. No problem, right? Just contact Customer Care and they’ll get it sorted. Well apparently not with any sort of urgency or pace. In this case, we’re at nearly two weeks since...

All, I'm interested in hearing from any Lucid customers who's cars were damaged during a service transport. No, this isn't some competitor phishing, or anything like that. My Air GT was damaged on it's return trip from one of the service centers (the only time Lucid transported it on an open...

Hello, I currently lease a 2023 pure and about 1.5 years into the lease. I live approx 3.5 hours from the nearest service center. My first year of owning, if I had any issues, they would send someone out to repair. Recently, they have not been offering mobile service and I have had to drive...

So, I probably just need to share here. When my car got delivered it had a single key fob. They tried to quickly program another one, but after an hour accepted that wasn't going to happen. No problem, I'll just bring it back another time. Well, that other time came on Thursday (a bit more...

I've had a Lucid Air for six months. Within the first month it was in service for 19 days as they attempted to fix the rear drive unit. I just received a recall notice. Any time I call service, no one ever picks up and I get redirected to customer care who only says they will call service for me...

Just wanted to post about me recent experience with Lucid Service, I can’t say enough Zachary from Lucid Rocklin, CA made sure my car was ready within a few days and kept me updated on the status everyday. He even had my car cleaned before my arrival. Great service compared to Tesla seems like...

Is this how the rear view camera view looks like ? It does seem to me like the camera is misaligned but talking to Lucid service they are telling it is within the “specification” Is this the kind of view you get as well?

Hello, we're from Maryland my dad owns an Air GT. Recently someone rear-ended my dad's car and now we need to get a new rear bumper/rear lights. We tried going to the local shop in our town, and apparently they weren't able to order parts because they weren't Lucid customers. Also our insurance...

There's a small black pin, retracted and circled in red on the photo below, that extends to hold the J1772 retainer latch down, so you can't raise the latch by pressing the button on the charger. With each of the original Lucid charger, my Grizzl-E, and a few public chargers I've found myself...

I booked a mobile service appointment today and was told that as of yesterday (August 21, 2023) Lucid will start charging for mobile service appointments IF it turns out there is not a warranty issue with the vehicle. This will include charges for driving time for the mobile service van to and...

After a service do you get a list of items/problems that were worked on. If additional problems were created, do you get any document indicating a ticket has been put in for mobile service or just word or mouth? My car returned from service and besides the additional problem/mix-up, I don't...

The mute button for the audio, on the steering wheel, broke. Looks like the clasp on one end broke. Looks to me like a new part should just snap in. Service advisor tells me this is a known thing. The only solution is to replace the entire steering wheel assembly. So, instead of the 25 cent...

Got a "Suspension Control Fault". Called Customer service. First one sounded like an outsourced agent and had no idea what to do and sounded BSing his way out. Telling me to wait and just call back tomorrow... Im not gonna leave my car here at a shopping area open parking lot! Called again and...

I had taken delivery of my Air GT back in Oct '22 and a few days later i noticed a manufacturing defect, and reported it back to Lucid customer care. One person from Lucid's remote service team visited me and acknowledged that there is an issue which will require parts to be ordered and will be...

I have had my AGT for 6 months now and have 4000 miles on it. When I ordered the car almost 2 years ago I felt I had a pretty good idea of what I was getting into and for the most part it is about what I would expect. My daily driver is a 2022 Model Y performance so that is my reference point...

If your steering wheel happens to be "squeaky", call Lucid and get it replaced. FINALLY had the technician come out and swap my wheel and it's a world of difference. Almost everything on the wheel has been tightened up (scroll wheels and their respective buttons) and no more squeak. It's dead...