service

I've had a Lucid Air for six months. Within the first month it was in service for 19 days as they attempted to fix the rear drive unit. I just received a recall notice. Any time I call service, no one ever picks up and I get redirected to customer care who only says they will call service for me...

Just wanted to post about me recent experience with Lucid Service, I can’t say enough Zachary from Lucid Rocklin, CA made sure my car was ready within a few days and kept me updated on the status everyday. He even had my car cleaned before my arrival. Great service compared to Tesla seems like...

Is this how the rear view camera view looks like ? It does seem to me like the camera is misaligned but talking to Lucid service they are telling it is within the “specification” Is this the kind of view you get as well?

Hello, we're from Maryland my dad owns an Air GT. Recently someone rear-ended my dad's car and now we need to get a new rear bumper/rear lights. We tried going to the local shop in our town, and apparently they weren't able to order parts because they weren't Lucid customers. Also our insurance...

There's a small black pin, retracted and circled in red on the photo below, that extends to hold the J1772 retainer latch down, so you can't raise the latch by pressing the button on the charger. With each of the original Lucid charger, my Grizzl-E, and a few public chargers I've found myself...

I booked a mobile service appointment today and was told that as of yesterday (August 21, 2023) Lucid will start charging for mobile service appointments IF it turns out there is not a warranty issue with the vehicle. This will include charges for driving time for the mobile service van to and...

After a service do you get a list of items/problems that were worked on. If additional problems were created, do you get any document indicating a ticket has been put in for mobile service or just word or mouth? My car returned from service and besides the additional problem/mix-up, I don't...

The mute button for the audio, on the steering wheel, broke. Looks like the clasp on one end broke. Looks to me like a new part should just snap in. Service advisor tells me this is a known thing. The only solution is to replace the entire steering wheel assembly. So, instead of the 25 cent...

Got a "Suspension Control Fault". Called Customer service. First one sounded like an outsourced agent and had no idea what to do and sounded BSing his way out. Telling me to wait and just call back tomorrow... Im not gonna leave my car here at a shopping area open parking lot! Called again and...

I had taken delivery of my Air GT back in Oct '22 and a few days later i noticed a manufacturing defect, and reported it back to Lucid customer care. One person from Lucid's remote service team visited me and acknowledged that there is an issue which will require parts to be ordered and will be...

I have had my AGT for 6 months now and have 4000 miles on it. When I ordered the car almost 2 years ago I felt I had a pretty good idea of what I was getting into and for the most part it is about what I would expect. My daily driver is a 2022 Model Y performance so that is my reference point...

If your steering wheel happens to be "squeaky", call Lucid and get it replaced. FINALLY had the technician come out and swap my wheel and it's a world of difference. Almost everything on the wheel has been tightened up (scroll wheels and their respective buttons) and no more squeak. It's dead...

I've had the unfortunate luck of having quite a few issues with my vehicle and was curious regarding other forum member's service experience. I recently raised up some fairly negative feedback via the customer service chain. As far as "premium" car customer service goes, I have a few...