Gravity Bugs / Issues

[GoDestruction]

I'm really frustrated with Lucid at this point. I contacted customer care once more today about the ongoing issues with this vehicle, and again they said that they will escalate the issue and someone will call me back within 24 hours. The ticket has been open since 8/1 and I've called multiple times since then and have received the same response each time. It's been 20 days now, and I feel like I've been more than reasonable; is there any reason I shouldn't get an attorney at this point and start a lemon law case?

Sorry about your situation @Kvothe89
It does seem that yours is an extreme scenario and more than "just annoyances". Before you go the attorney route, have you informed Lucid that you would like to return or even exchange your vehicle?

 

[hmp10]

Remind me never to go to any apocalyptic-sounding events with you

This is an honest question . . .

Before I turn the car over to the Service Center next week, which of these problems that seem almost or totally unique to our car do you think might relate to the TCU or other hardware instead of to the software:

- frozen satellite map showing an incorrect location on the car screens and another, but different, incorrect location on the mobile app?
- the frozen satellite map in the car randomly switching between Newark HQ, Casa Grande, and just off the west coast of Africa?
- Homelink geofencing not working?
- posted speed limit display always showing either 18 or 28 mph, with neither ever being correct?
- car displaying Pacific Daylight time instead of Eastern Daylight time, even though car is in Florida (and even though I turn off the feature that sets the time zone based on the navigation system and I set the time zone manually)?
- when turning on left turn signal getting a frozen image in the blindspot display taken from an earlier moving feed off the right side of the car?

I understand that what are likely software issues I'm sharing with others (key fob foibles, random "not available" alerts for various functions, software features randomly turning on and off, EA plug-and-charge malfunctions, etc.) will have to wait for software fixes that are largely outside the province of Service Centers. But I would really like to know what problems I should expect to have resolved when the car gets back from the Service Center.

 

[Kvothe89]

Sorry about your situation @Kvothe89
It does seem that yours is an extreme scenario and more than "just annoyances". Before you go the attorney route, have you informed Lucid that you would like to return or even exchange your vehicle?

I appreciate the suggestion. I believe I mentioned wanting to explore options like a replacement vehicle in my initial call, but honestly it's hard to remember exactly what was discussed since that was 20 days ago.

The main issue is that I haven't been able to have any substantive conversation about potential solutions because no one from the escalation team has actually called me back despite multiple promises. Every time I call asking for an update on my case, I just get told they'll 'escalate it further' and someone will call within 24 hours - which never happens.

I have asked to be credited for lease payments I'm making on a car I don't have access to, which seems pretty reasonable given the circumstances. But I can't discuss other options like a replacement vehicle when I can't even get someone to return my calls about the existing case.

 

[borski]

This is an honest question . . .

Before I turn the car over to the Service Center next week, which of these problems that seem almost or totally unique to our car do you think might relate to the TCU or other hardware instead of to the software:

- frozen satellite map showing an incorrect location on the car screens and another, but different, incorrect location on the mobile app?

I would bet this is the GPS being screwed, which is usually in the TCU but I do not know the Gravity intimately.

- the frozen satellite map in the car randomly switching between Newark HQ, Casa Grande, and just off the west coast of Africa?

Same thing. Symptom of the same issue.

- Homelink geofencing not working?

Same. It relies on GPS. None of this is software. You have a hardware issue that is causing your car’s GPS to fail.

- posted speed limit display always showing either 18 or 28 mph, with neither ever being correct?

This I have absolutely no idea but would bet it’s GPS-related because why not

- car displaying Pacific Daylight time instead of Eastern Daylight time, even though car is in Florida (and even though I turn off the feature that sets the time zone based on the navigation system and I set the time zone manually)?

Yup. GPS. If the car thinks it’s in PT it’ll do that. I don’t know about turning it off, that may be an actual bug maybe.

- when turning on left turn signal getting a frozen image in the blindspot display taken from an earlier moving feed off the right side of the car?

No, that’s unrelated and unique. I don’t know why that happened, and if it recurs you should definitely get it tracked down.

I understand that what are likely software issues I'm sharing with others (key fob foibles, random "not available" alerts for various functions, software features randomly turning on and off, EA plug-and-charge malfunctions, etc.) will have to wait for software fixes that are largely outside the province of Service Centers. But I would really like to know what problems I should expect to have resolved when the car gets back from the Service Center.

I suspect once they fix your GPS, all the issues mentioned above that are related go away.

 

[indigo6]

Definitely. I went to bed and it was around 2.8 - I’ve been watching it as a “test” acceleration, etc, which I did a lot of yesterday. Then, this morning, after not driving all night, it was 3.30 and dynamic was equal to rated.

I see the same thing. Although for me it seems to happen every few days. I always plug in at night and my average daily SoC usage is ~5%

 

[indigo6]

I started having the “Key not detected” issue as well. Now the key fob seems to not work at all even with a new battery.

I noticed that when I was able to unlock the car with the fob and it wasn’t detected, that I usually could not use the key card to start it. (This only worked once) I either have to restart the infotainment or exit the vehicle and lock and unlock it with the key card for it to be detected

 

[Ron_Burgundy]

I think nearly everything about the Gravity in terms of design and engineering is brilliant. But the even small possibility that the thing that gets you access into the car (fob/keycard/phone, whatever) doesn’t allow you to drive the car is incomprehensible to me. I don’t understand how you can unlock the door with a fob, or with a keycard, but then not put the car into drive, as the car already accepted your means of entry. It’s like there’s a two step verification when it should be a single step. Of course most owners are driving their Gravity around just fine so this not the norm, but every time I see another post about it happening the fact that it’s even something that could possibly go wrong is confusing to me.

Well, it IS a two step entry and start process. To be fair, it’s the same with our Tesla X and our R1S. You can use a key card to unlock and get in. Then you use the key card AGAIN to get the car to be ready to go into gear.

So…I am guessing the fob does the same type of authentication or whatever…

FWIW, the fob seems to have a couple of settings at different distances. For example, my Gravity lights up and “wakes” when I am somewhat close, but the door handles don’t present. The handles present when I am really almost standing at the car/closer, then when I get in, it seems to check for the fob when I put my foot on the brake to start it. This is similar to our X PaaK behavior, but different from the R1S.

 

[Ron_Burgundy]

The blind spot camera, while resolution is low compared to others I've seen, is totally fine for what it needs to be for me. A very quick glance tells me all I need from it. Backup is much better than my Taycan?which isn't saying much as it was not good) and better than my wife's EV9. It's all relative.

Blind spot camera is much better than our R1S and not as good as our 2022 X.

As others have said, it’s absolutely helpful for its intended purpose. I do think the back up camera is dark at night - but again, probably more to do with the rear lights. The best part of backing up are the dotted lines that sort of show a bubble where all of the car will be, not just lines showing where the tires will go.

 

[EVCar]

This is an honest question . . .

Before I turn the car over to the Service Center next week, which of these problems that seem almost or totally unique to our car do you think might relate to the TCU or other hardware instead of to the software:

- frozen satellite map showing an incorrect location on the car screens and another, but different, incorrect location on the mobile app?
- the frozen satellite map in the car randomly switching between Newark HQ, Casa Grande, and just off the west coast of Africa?
- Homelink geofencing not working?

I had the first 3 problems on your list and they were fixed when the TCU, the antennae and the wire harness were replaced.
It took my SC 3 attempts over almost 4 weeks to sort this thing out since, as I understood, various components in this space were owned by different parts of Lucid and a bit of discussion took place among them to determine which components would need replacing first.
I took the car in because the navigation would show my car miles away from the actual location when it worked.
That was my chief complaint, and the Homelink geofencing was just a side note, not realizing the 2 were related.

 

[Batteryman]

Looks like Gravities are having a bunch of issues.

I thought the Air pure was when Lucid will really ramp up, then I thought it would be the Gravity SUV. They disappointed again. Not optimistic for the midsize …..imagine what issues they will have next. As hard as it is, I wish they could have one model release that goes smoothly without key fob/software/hardware issues. Is that too much to ask?

Lucid should really be on top of these things by now- they are almost half decade into manufacturing. Very very disappointing!

 

[TahoeMichael]

I'm really frustrated with Lucid at this point. I contacted customer care once more today about the ongoing issues with this vehicle, and again they said that they will escalate the issue and someone will call me back within 24 hours. The ticket has been open since 8/1 and I've called multiple times since then and have received the same response each time. It's been 20 days now, and I feel like I've been more than reasonable; is there any reason I shouldn't get an attorney at this point and start a lemon law case?

I feel like your tales of Lucid ignoring you are beyond what you should tolerate. I'd probably try calling them one last time, early during business hours, and explain that you won't accept a callback (and why), and that you either want an escalation right now, or the name and direct number of someone higher up in the chain. If that doesn't work, than I don't see much alternative to invoking the lemon law. I hear what Borksi is saying about how doing that will close out options, but what choice do you have? Before you tell Lucid you're doing that, it probably does make sense to have an attorney make sure that you've met all the appropriate requirements.

 

[hmp10]

I had the first 3 problems on your list and they were fixed when the TCU, the antennae and the wire harness were replaced.
It took my SC 3 attempts over almost 4 weeks to sort this thing out since, as I understood, various components in this space were owned by different parts of Lucid and a bit of discussion took place among them to determine which components would need replacing first.
I took the car in because the navigation would show my car miles away from the actual location when it worked.
That was my chief complaint, and the Homelink geofencing was just a side note, not realizing the 2 were related.

I take it your car was repaired in the Scottsdale Service Center? I'd like to pass this on to the Miami Service Center so that maybe they don't have to wade through the same confusion about how to proceed.

 

[hmp10]

The main issue is that I haven't been able to have any substantive conversation about potential solutions because no one from the escalation team has actually called me back despite multiple promises. Every time I call asking for an update on my case, I just get told they'll 'escalate it further' and someone will call within 24 hours - which never happens.

I feel like your tales of Lucid ignoring you are beyond what you should tolerate. I'd probably try calling them one last time, early during business hours, and explain that you won't accept a callback (and why), and that you either want an escalation right now, or the name and direct number of someone higher up in the chain.

The person you might want to contact is Zak Edson, VP for Ownership Experience. The service organization reports to him.

 

[EVCar]

I take it your car was repaired in the Scottsdale Service Center? I'd like to pass this on to the Miami Service Center so that maybe they don't have to wade through the same confusion about how to proceed.

Yes, it was the Scottsdale SC.
They can speak with John, the manager. He was intimately involved with the troubleshooting process which included a few HQ engineers.

 

[Ron_Burgundy]

I have a new bug OR an actual service issue. I think the latter, but please let me know if you’ve had this issue.

Driver side rear window won’t close all the way. Starts going up, then gets caught in a continuous up/down loop moving only a quarter inch or so up and down repeatedly until I push the control to move it down a bit and it moves down and stopes - but it won’t close fully.

I looked for something, like trim, in the way, don’t see it. Tried soft reset just in case, no dice.

My 2013 S and 2016 X had this exact issue and there was an odd way to manually “reset” the window that sometimes worked. Doesn’t work here.

Thoughts? Normally, I wouldn’t care, but since it leaves a small opening at the top and I park in our driveway, I feel like I need a service call on this one…also getting ready for a road trip tomorrow, so timing isn’t ideal.

Just went to schedule service in Lucid app. All dates are grayed out through October and it won’t let me go beyond there…guess I will try to call.

 

[9point81]

I have a new bug OR an actual service issue. I think the latter, but please let me know if you’ve had this issue.

Driver side rear window won’t close all the way. Starts going up, then gets caught in a continuous up/down loop moving only a quarter inch or so up and down repeatedly until I push the control to move it down a bit and it moves down and stopes - but it won’t close fully.

I looked for something, like trim, in the way, don’t see it. Tried soft reset just in case, no dice.

My 2013 S and 2016 X had this exact issue and there was an odd way to manually “reset” the window that sometimes worked. Doesn’t work here.

Thoughts? Normally, I wouldn’t care, but since it leaves a small opening at the top and I park in our driveway, I feel like I need a service call on this one…also getting ready for a road trip tomorrow, so timing isn’t ideal.

Just went to schedule service in Lucid app. All dates are grayed out through October and it won’t let me go beyond there…guess I will try to call.

My driver window will occasionally come back down as I roll it up, in which I think it's mistakenly triggering a finger or something blocking it malfunction and it comes back down a few times on occasion, but it will eventually go back up. Had the exact same issue with my Taycan. I haven't noticed this issue on any other window but if your window won't close, yeah, that's a service now kinda issue.

 

[hydbob]

I have a new bug OR an actual service issue. I think the latter, but please let me know if you’ve had this issue.

Driver side rear window won’t close all the way. Starts going up, then gets caught in a continuous up/down loop moving only a quarter inch or so up and down repeatedly until I push the control to move it down a bit and it moves down and stopes - but it won’t close fully.

I looked for something, like trim, in the way, don’t see it. Tried soft reset just in case, no dice.

My 2013 S and 2016 X had this exact issue and there was an odd way to manually “reset” the window that sometimes worked. Doesn’t work here.

Thoughts? Normally, I wouldn’t care, but since it leaves a small opening at the top and I park in our driveway, I feel like I need a service call on this one…also getting ready for a road trip tomorrow, so timing isn’t ideal.

Just went to schedule service in Lucid app. All dates are grayed out through October and it won’t let me go beyond there…guess I will try to call.

I've heard from a reputable source that it's because the seals inside the door are misaligned. It's a quick fix for the techs. My window does this also occasionally, so I just never roll it down. Who needs fresh air anyways?

 

[hmp10]

Thoughts? Normally, I wouldn’t care, but since it leaves a small opening at the top and I park in our driveway, I feel like I need a service call on this one…also getting ready for a road trip tomorrow, so timing isn’t ideal.

If you have or can get your mobile tech's cell phone number, try giving him a call. When we've had issues with our Air just ahead of a trip, he has been able to slot us in to his schedule without going through the regular Lucid scheduling protocol.

One time we had an issue while out of state. Once Lucid put us in touch with a local mobile tech he, too, gave us his direct number so that we could reach him quickly if the problem recurred before we left his service area.

I have found them to be as accommodating as they possibly can be given what else is on their schedules.

 

[BobFM]

If you have or can get your mobile tech's cell phone number, try giving him a call. When we've had issues with our Air just ahead of a trip, he has been able to slot us in to his schedule without going through the regular Lucid scheduling protocol.

One time we had an issue while out of state. Once Lucid put us in touch with a local mobile tech he, too, gave us his direct number so that we could reach him quickly if the problem recurred before we left his service area.

I have found them to be as accommodating as they possibly can be given what else is on their schedules.

I'll second this approach. The mobile tech in our area is fantastic and responds quickly.

 

[jered]

Our key fob stopped working this morning. Thankfully the key cards are working this time, so it's not urgent.