Gravity Bugs / Issues

[hmp10]

My executive team is used to nice cars but they do love all the second row leg room as one in particular is 6'4".

Almost everyone who gets into our Gravity is gobsmacked by how roomy it is. A couple have even asked to ride in the third row just to check it out even though there were only four people in the car. They were highly impressed (and these are people who have been in the third row of our Honda Odyssey more than a few times.)

 

[Ron_Burgundy]

I have a new bug OR an actual service issue. I think the latter, but please let me know if you’ve had this issue.

Driver side rear window won’t close all the way. Starts going up, then gets caught in a continuous up/down loop moving only a quarter inch or so up and down repeatedly until I push the control to move it down a bit and it moves down and stopes - but it won’t close fully.

I looked for something, like trim, in the way, don’t see it. Tried soft reset just in case, no dice.

My 2013 S and 2016 X had this exact issue and there was an odd way to manually “reset” the window that sometimes worked. Doesn’t work here.

Thoughts? Normally, I wouldn’t care, but since it leaves a small opening at the top and I park in our driveway, I feel like I need a service call on this one…also getting ready for a road trip tomorrow, so timing isn’t ideal.

Just went to schedule service in Lucid app. All dates are grayed out through October and it won’t let me go beyond there…guess I will try to call.

I tried Google here and it suggested a slightly modified version of my Tesla window reset (pic attached).

It did not solve the issue, but appears to have done something. Now, my rear passenger window won’t go down at all (unresponsive to driver or passenger button). It is stuck in the almost all the way up position - like 99% up but not that last bit it typically goes when door closed. Oh well. Doesn’t seem like a bug. I do put my rear windows up and down a lot for my dog - but I did that for two years in our R1S with no issues.

I will be one of those people with small tarp over my window for a while…

 

[prodolf]

I've had proximity lock/unlock disabled from day 1.
Tried the push in door handle to unlock and center screen seemed to come on faster than when using key fob.
Tried the push in door handle to lock, but door handle pushes back. I push in more and handle goes in and comes back out.
Not trying to get door handle upset.
Leaving it alone since the key card start up is my issue.

Mobile tech due in about an hour.
When I talked to the service manager this morning, he said there is a service campaign for the Gravity.
He checked my VIN and said mine was not assigned to the campaign.
He didn't elaborate on the campaign. Sounded busy and since it didn't involve me, thanked him and hung up.
Will ask tech more about it.

Yep I've also experience the stubborn door handle that refuses to lock after several attempts. I jiggle the fob (don't repeat that line out of context) and then retry pushing on the handle to lock and it complies.

 

[jrreno]

How would I know? (I've ordered spare batteries; they'll be here tonight.)

We didn't have any low battery warnings or anything, so I assume this is the random keyfob issue. I have to work now, but if it's still happening this evening I will see if I can access the ECU to power-cycle it.

Any idea what OS and language they are using for Gravity software development?

 

[HC_79]

Any idea what OS and language they are using for Gravity software development?

Android Automotive

 

[Steve11ca]

Had an odd thing happen yesterday. When making a U-turn, I began to accelerate but it barely started moving once I was completing the turn. Once the car straightened out, it was fine. I wonder if there is some type of throttle restriction while the rear wheels are not straight. Anyone else experience anything like this? Also wondering of the reflection (ghost) I'm seeing in the windshield is what most are seeing or if this closer to what @hmp10 is reporting but just not as severe.

 

[msaunders9430]

Well the verdict is in for my "key card not enabling drive" issue.

The connector to the security node that enables the car to go into gear is bent and the metal casing around that connector is broken.
The supplier of the center console, during assembly, has been pushing the cup holders into place on the console.
Doing so causes the bottom of the cupholders to press into and bend/break the connector to the sentry node.

This sounds very familiar to what another member mentioned, but w/o details.

The wire from the sentry mode to the nfc reader for the key card should be routed around the cupholders instead of under the cupholders.
That routing keeps the security node connector from being so close to the cupholders bottom that risk of bending/breaking doesn't exist.

The mobile tech mentioned this as a possible cause even before he started working.
He's seen it on another Gravity in their shop and has seen pictures from other techs.

Lucid has issued a technical service campaign for the issue.
Currently the campaign is for range of VINs unless a customer notifies Lucid of an issue.
The connector cannot simply be replaced because the supplier is not providing individual parts; only complete consoles.

I asked how long.
The tech knows of another tech who found the issue and parts were ordered on Aug. 5.
The part has been installed, so possibly around two weeks, but the tech was sure.

I mentioned my concern with not having a key card as a backup if the key fob isn't working.
He said I could call the service manager anytime and a tech would be notified to remotely start the car.

This possibly explains the recent production stoppage.
Also, to me, this isn't on Lucid specifically; it's the parts supplier.
However, I do wonder why this wasn't caught during post production and pre-delivery inspection.
There's probably a good reason; I just don't have it.

 

[HC_79]

Well the verdict is in for my "key card not enabling drive" issue.

The connector to the security node that enables the car to go into gear is bent and the metal casing around that connector is broken.
The supplier of the center console, during assembly, has been pushing the cup holders into place on the console.
Doing so causes the bottom of the cupholders to press into and bend/break the connector to the sentry node.

This sounds very familiar to what another member mentioned, but w/o details.

The wire from the sentry mode to the nfc reader for the key card should be routed around the cupholders instead of under the cupholders.
That routing keeps the security node connector from being so close to the cupholders bottom that risk of bending/breaking doesn't exist.

The mobile tech mentioned this as a possible cause even before he started working.
He's seen it on another Gravity in their shop and has seen pictures from other techs.

Lucid has issued a technical service campaign for the issue.
Currently the campaign is for range of VINs unless a customer notifies Lucid of an issue.
The connector cannot simply be replaced because the supplier is not providing individual parts; only complete consoles.

I asked how long.
The tech knows of another tech who found the issue and parts were ordered on Aug. 5.
The part has been installed, so possibly around two weeks, but the tech was sure.

I mentioned my concern with not having a key card as a backup if the key fob isn't working.
He said I could call the service manager anytime and a tech would be notified to remotely start the car.

This possibly explains the recent production stoppage.
Also, to me, this isn't on Lucid specifically; it's the parts supplier.
However, I do wonder why this wasn't caught during post production and pre-delivery inspection.
There's probably a good reason; I just don't have it.

That sucks. The other week I was wondering if putting the key / card reader / mobile charger on a moving part was the best idea (during a road trip we were pushing it back and forth so much). Looks cool but if the car has that much reliance to start with that part it’s a single point of failure if that whole piece dies.

Was going to say, even more reason for Lucid to get mobile key working but not sure that would even be a backup as I’m guessing that pad is what’s being used for devices to authenticate to start the car.

Hope they get the part replaced quickly for you.

 

[hmp10]

Well the verdict is in for my "key card not enabling drive" issue.

The connector to the security node that enables the car to go into gear is bent and the metal casing around that connector is broken.
The supplier of the center console, during assembly, has been pushing the cup holders into place on the console.
Doing so causes the bottom of the cupholders to press into and bend/break the connector to the sentry node.

Oh, goody. So as well as having our HUD unit and our TCU replaced, we're now going to have to have our front console replaced (our car won't go into gear with the key fob, either).

I think it would be easier just to send the car back to the factory and have them start over -- except that we've spent over $18,000 having it PPF wrapped and a radar/laser system installed.

 

[msaunders9430]

That sucks. The other week I was wondering if putting the key / card reader / mobile charger on a moving part was the best idea (during a road trip we were pushing it back and forth so much). Looks cool but if the car has that much reliance to start with that part it’s a single point of failure if that whole piece dies.

Was going to say, even more reason for Lucid to get mobile key working but not sure that would even be a backup as I’m guessing that pad is what’s being used for devices to authenticate to start the car.

Hope they get the part replaced quickly for you.

I also wondered if the moving back and forth of the center tray with charging pad was a contributing factor.
However, based on the tray design, the charging pad/nfc reader point and the security node connector are all under the tray and therefore move at the same time.
It doesn't seem to be a situation where the movement of the tray pulls the wire leading to the security node tight.
It all moves together.
The placement of the security node connector near the insertion point for the cupholders seems to be the culprit.

I asked why the charging pad is working.
Different connector for wireless charging.

Mobile tech mentioned that sometimes these issues were being caught at service centers during PDI.
So, word to upcoming Gravity owners, ask the sc to check for this during PDI.

I went to see my GGT during PDI, but was so dang blasted excited to see it that I checked the key fob, but didn't check the key cards for startup/drive.
And I knew from this forum, that is was a potential issue.

Lucid has got this.
I'm a proud beta tester of a Lucid Gravity.

 

[hmp10]

Also wondering of the reflection (ghost) I'm seeing in the windshield is what most are seeing or if this closer to what @hmp10 is reporting but just not as severe.

That white squiggly line up the left side is exactly where our ghosting began until it spread all the way across the image. I'm betting your HUD screen is starting to warp in exactly the same place ours did.

See if you can see something like this distortion on the screen when you look through the windshield:

 

[HC_79]

I asked why the charging pad is working.
Different connector for wireless charging

Does make me question though if the “wireless charging unavailable” is just a random software bug or the result of a wire / connector coming ever so slightly loose due to movement. Guess the jury is still out on that one.

 

[hmp10]

I asked why the charging pad is working.
Different connector for wireless charging.

Our car has intermittently been showing alerts that wireless charging is unavailable. I wonder if it's just a matter of time before that, too, becomes chronic as having to use the key card to go into gear now has?

 

[msaunders9430]

Oh, goody. So as well as having our HUD unit and our TCU replaced, we're now going to have to have our front console replaced (our car won't go into gear with the key fob, either).

I think it would be easier just to send the car back to the factory and have them start over -- except that we've spent over $18,000 having it PPF wrapped and a radar/laser system installed.

I asked about the malfunctioning key fob.
The tech said that is a TCU issue that can be solved sometimes with a software reset.
He did add that TCU replacement is also possible, which seems to be your situation.

 

[hmp10]

I asked about the malfunctioning key fob.
The tech said that is a TCU issue that can be solved sometimes with a software reset.
He did add that TCU replacement is also possible, which seems to be your situation.

The big issue with our TCU is that it is not transmitting GPS information, so neither our navigation system, nor satellite maps, nor any geofencing-related functions are working -- including ADAS features that need to know the car is on an authorized route.

This, as well as bright white ghost reflections from a distorted HUD screen and noises from the second-row seat, still has me scratching my head how this car got through post-production inspection and the brief test track drive . . . or if Lucid even bothered with any of that.

I would view "only" having key fob issues as a walk in the park.

I find the facts that Lucid is still continuing to deliver Gravities and that posters are now reporting having to wait until October to get Service Center slots to be a bit scary.

 

[Ron_Burgundy]

Our car has intermittently been showing alerts that wireless charging is unavailable. I wonder if it's just a matter of time before that, too, becomes chronic as having to use the key card to go into gear now has?

Same for me. Wireless charging generally works - takes a couple of minutes to start once I drive.

But I routinely get the wireless charging not working error even while my phone is charging. We shall see…

 

[msaunders9430]

I'm a proud beta tester of a Lucid Gravity.

I retract this statement; insensitive.
My GGT is not my daily driver, but I know it is for some members.
My minor issue does not disrupt my day/life; not so for others.

I'm a willing, self-acknowledged, impatient GGT buyer (aka beta tester of a Lucid Gravity).
And for those of you more significantly affected by bugs, I pray those bugs are resolved ASAP.

 

[msaunders9430]

Same for me. Wireless charging generally works - takes a couple of minutes to start once I drive.

But I routinely get the wireless charging not working error even while my phone is charging. We shall see…

I have gotten the wireless charging error a few times while testing it at home.
I do notice that whenever I press the brake pedal, wireless charging stops.
Seems like a signal disruption. Possibly it's when the security node is looking for a signal since the same wireless charging pad is also where the key card needs to be tapped and read.

I have to lift the phone off the pad and press it to the lower edge of the charging area, which the manual mentions.