mines looking on track for 2-4 months... ok (hopefully) arriving between 3-4 months
Pulled the trigger
- Thread starter BradSholl
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I am at four months with no update/reset on expectations so I have no idea what my timeline is, but it isn’t four months.
When a company gives a 2-4 month delivery window and gives no updates, especially when the delivery window had been missed., that is a problem. It is even more of an issue for a company who is trying to build a reputation of excellent customer service. Lucid needs to step up to the plate and tell their customers what is happening and provide guidance on the orders. This is ‘piss poor’ communication and I am rapidly becoming more irate as a customer with each day that goes by without some update and delivery guidance. It is obvious that anyone who confirmed an order in November is not going to receive their car within the delivery window. Some have already missed it with no communication from Lucid. I’m sorry, but this is no way to build a luxury brand.
I just asked about this on the GT tracker thread, but have either of you reached out to your DA about this? I agree that they should be reaching out as four months approaches to provide a realistic update. It’s the least you can do for a $140K purchase. @Sandvinsd, I believe you have said that your DA hasn’t been as helpful as they could be. Hopefully, that situation has changed.
Nothing of note or helpful at all has been forthcoming.
My DA said, “Our Grand Touring vehicles officially started production a couple of weeks ago, so I should have an update on your specific vehicle very soon. I have not been alerted of any issues that would affect your delivery timeline, and I do not anticipate there to be an issue.”
it’s a canned response and not helpful. since I have not received a VIN at this point, there will be a delay. Just admit it and tell me what the reason is. You could just say, ”we are producing red cars for Q1 and will switch to Grey next quarter” but they would renter pursue radio science.
Oh yeah, I remember reading that. That is indeed frustrating. I agree: They should just own it and tell you it’s late. However, I doubt that Lucid tells the DAs when the paint shop changes colors.
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That sounds incredibly frustrating. Particularly at the price of the car. In customer service its always best to under promise and over deliver. How hard it is to set up an email that simply apologizes for the delay and offers forthcoming info at a later date. Silence is the worst.
Well, a DA should be able to pull up the production schedule and see that they are producing only ‘red’ AGTs. One can then figure out that anyone with a grey or silver AGT order would be delayed. It is not rocket science. They should also inquire with the production group as to why customers who are approaching the 4 month have not had their car enter production. They would also know how long it takes a car to traverse the production cycle and be ready for delivery. If a car has not entered, then there is a delay. The DAs should ask questions. I’m sorry, but the DAs should find out when the paint shop changes colors.
I agree but a company in a critical phase of growth under intense scrutiny by shareholders and the SEC might tend to compartmentalize data that could be material or could give the impression of overpromising.
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I wonder how "compartmentalized" they will be when a few of us cancel our orders? I am not to that point yet, but I am close. When I ordered my M5 years ago the salesman sat down with a production schedule and told me what month I would get my car and they stuck to it. I realize there is a difference with a new car manufacturer, but it doesn't take much to look at how many of what color you have on order, decide what colors you are producing and how many and do the math. They don't even have cross-ocean shipping to deal with. A 2-4 month window is a huge window and I was Ok with that given their newness, but missing that window and not communicating anything, no apology, no update, just a canned response, if that, unacceptable. As for not communicating something "that could give the impression of overpromising", I would argue that they already overpromised those of us that ordered a certain color by giving us a 2-4 month window, not making that window, not giving us an update, all while producing cars that confirmed in later batches. If they are producing in batches according to paint color, they should have confirmed in batches by paint color. My consumer trust is waning dramatically and my DA is about to get an earful. I might have to exercise the 24hr rule, maybe more, as I am traveling to CA on Saturday and have a test drive in Torrance scheduled for Sunday. I do not envy the rep who takes me on this test drive because he is going to get the earful otherwise reserved for my DA at the end of my test drive through no fault of his own.
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it's unfair to compare a order/delivery that's made now to one that was made pre-2020. i don't think anyone anticipated the supply chain issues or the pandemic. it's not just Lucid it has affected pretty much all manufacturers. so imagine a new comer. as for no updates, maybe your DA don't have an answer. or maybe they don't want to give you another 2mos and then not make it. hope you don't take it all on the poor rep who takes you to test drive.
True, even Porsche and VW both shut down one of their factories for a week due to part shortage
I don't buy the "parts shortage" until they tell me that is the case with my car (Grey/Mojave). There has been no talk about this combination and any talk about parts shortage with respect to certain interior colors has been mere hearsay/conjecture with no confirmation from Lucid, at least that I know of. As for my previous order, I only gave that because that was firsthand experience, but my neighbor ordered a BMW a few months ago as well because inventory was not at the dealer. He was given a delivery month and they missed it by a week, a week. That is consistent with what my service advisor told me at my last M5 service visit. He said that they had 20 cars on the lot (normal for Hendrick was over 300), that they expected to be back to close to normal by end of Spring (don't see that happening), but that orders were essentially on the same schedule as pre-pandemic, which jives with my neighbor's experience.
And you know what, I can make any claims I want and ASSUME anything I want until Lucid starts communicating and controlling the narrative. They are in control of this bus and have decided to let go of the wheel and put a blind fold on the passengers and let them imagine what cliff they might be driving over. I know it's harsh, but I am not happy seeing others with later order/confirmation dates seeing the light ahead in the tunnel while still wearing my metaphorical, Lucid-imposed blindfold with my hands tied behind my back while the only person that can lift that blindfold is Lucid.
I almost don't care what the reason is as long as they tell me a reason and give me a revised expectation on delivery. Everyone making excuses for Lucid is ridiculous. There is no excuse for lack of customer communication, especially when they have communicated one thing and not delivered. Until Lucid is held to the high standards they originally professed they were going to follow, I have no sympathy. Otherwise, they continue to do what they said they would not and that is customer care, both before and after delivery. Didn't Peter Rawlinson say they were going to "be different than other not-to-be-named car manufacturers"? Didn't he say the original delay "was to get the car right"?
Porsche and VW may have shut down a factory, but at least they communicated such and the reason for it.
The bottom line is communication and the worst posture they can take is NO CUMMUNICATION.
And you know what, I can make any claims I want and ASSUME anything I want until Lucid starts communicating and controlling the narrative. They are in control of this bus and have decided to let go of the wheel and put a blind fold on the passengers and let them imagine what cliff they might be driving over. I know it's harsh, but I am not happy seeing others with later order/confirmation dates seeing the light ahead in the tunnel while still wearing my metaphorical, Lucid-imposed blindfold with my hands tied behind my back while the only person that can lift that blindfold is Lucid.
I almost don't care what the reason is as long as they tell me a reason and give me a revised expectation on delivery. Everyone making excuses for Lucid is ridiculous. There is no excuse for lack of customer communication, especially when they have communicated one thing and not delivered. Until Lucid is held to the high standards they originally professed they were going to follow, I have no sympathy. Otherwise, they continue to do what they said they would not and that is customer care, both before and after delivery. Didn't Peter Rawlinson say they were going to "be different than other not-to-be-named car manufacturers"? Didn't he say the original delay "was to get the car right"?
Porsche and VW may have shut down a factory, but at least they communicated such and the reason for it.
The bottom line is communication and the worst posture they can take is NO CUMMUNICATION.
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Steveinarizona
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I currently have a BMW that I purchased new. There was considerable clarity on timing BUT THAT WAS BEFORE THE PANDEMIC. I am on a couple of BMW forums and folks are having similar problems with timing and lack of transparency. I think the problem is currently universal.
I mean, if Lucid came out and said we are experiencing delays due to supply chain shortages and delays would that be enough?
Every single manufacturer, not just cars, are having delays on everything. It's not a new issue either, and we are talking about companies who have had well established supply chains.
Lucid doesn't get a pass for no communication, but if they just came out and said supply chain issues (which they have been in the investor call) then would that satisfy the communication requirement? Genuinely asking here
As long as they gave an estimated timeline to reset expectations, that would be fine. If the expectation is too far in the future, I can either be fine with it or cancel. Not being told anything seems a bit leading and disingenuous, kinda like they are afraid of losing orders based on uncertainty, which they might, but they also might build more goodwill be being forthright.
We own a company that builds airport service equipment (tugs, stairs, baggage loaders, etc) and we have been impacted by supply chain issues of various types and magnitudes. The reason we have not lost orders is that we communicate with our customers and revise expectations at the same time. If those expectations prove to be wrong, we revise them and inform the customer. They generally understand the delays and we build a bit of goodwill by telling them what we know at the time and always tell them that "our current expectation is xxx, but that could change if....". We have several pieces of equipment that sit on the lot, waiting for a small part to arrive and we let our customers know that as well.
In my opinion, good companies communicate.
As far as I know though, there has been no speculation with respect to parts shortages/supply chain issues on the Gray/Mojave cars and they are producing red, black and white cars. I can only hope they do not run into those issues by the time the get around to grey/mojave, but since they are using their parts supply on red/black/white cars, I am going to be royally perturbed if they run into a parts shortage/supply-chain issue that is non-color specific by the time they get around to grey as they appear to be prioritizing color over order/confirmation date.
We own a company that builds airport service equipment (tugs, stairs, baggage loaders, etc) and we have been impacted by supply chain issues of various types and magnitudes. The reason we have not lost orders is that we communicate with our customers and revise expectations at the same time. If those expectations prove to be wrong, we revise them and inform the customer. They generally understand the delays and we build a bit of goodwill by telling them what we know at the time and always tell them that "our current expectation is xxx, but that could change if....". We have several pieces of equipment that sit on the lot, waiting for a small part to arrive and we let our customers know that as well.
In my opinion, good companies communicate.
As far as I know though, there has been no speculation with respect to parts shortages/supply chain issues on the Gray/Mojave cars and they are producing red, black and white cars. I can only hope they do not run into those issues by the time the get around to grey/mojave, but since they are using their parts supply on red/black/white cars, I am going to be royally perturbed if they run into a parts shortage/supply-chain issue that is non-color specific by the time they get around to grey as they appear to be prioritizing color over order/confirmation date.
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We know from various sources at Lucid that they are having issues with the glass, carpet and the roof rails.
mnewber1
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Here's a quick breakdown. Of the VINs assigned, a majority of them are Red (10 vs 3 vs 2) and it's split between Mojave and Tahoe interiors. Something important to note is that no cars with Red, white, or black, have reported VINs with Santa Cruz interior (white carpet).
No it wouldn't. In fact they have already used a "supply chain excuse." They seem to be producing red, black and white cars just fine.
Lucid just needs to get in front of the issue and just inform people. Perhaps they have no grey paint. That would explain no grey cars, but they have not said that. Perhaps it is carpet and it's the Santa Cruz interiors. It doesn't explain why a grey/mojave car cannot be produced. If they said that the greys predominately have a interior combination (Santa Cruz) that we are experiencing supply chain issues so we have decided to hold off changing the paint shop to making grey cars until that is resolved, that would be fine. But they (the DAs) continue to insist that there is nothing that would delay the 2-4 month delivery window. We are just asking for better communication. Admit there is a delay and let us know what is causing it.
I fully expected that they would batch by paint color, but I figured they would adhere to a reasonable delivery in order of reservation / confirmation dates. I was fine with them batching the first two November conmfirmation batches to make red cars. Then they moved to the third one. Now, it appears that they are producing red cars in the December batch of confirmations. We now see people getting VINs who reserved less than 6 months ago yet not communicating anything to people who reserved over 2 years ago. That is just not right. If you told people that they could get their car sooner if it were red, or wait an extra 6 months if it is grey, we could make that decision. However, they are saying nothing.
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