mnewber1
Active Member
- Joined
- Jan 22, 2022
- Messages
- 1,512
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- Cars
- Air Touring
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I think "lies and deceit" is putting it a bit harshly. I tend to attribute the poor communication to inexperience rather than malice; Lucid has no reason to actively lie to or deceive their customers. It doesn't help their cause. However, to say that they are reacting in real-time to 'news on the ground' and have planned poorly is completely accurate. Disappointing? Sure. "Lying and deceiving"? Unlikely, at least not intentionally.
I would agree with you if it were someone like a Sales Advisor denying delays or campaigns, however, when Delivery Advisors deny delays solely to appease the customer rather than admitting something for what it is - I classify that as deceit or a lie. I would think if we knew about a delay, they know about a delay, and it’s naive to think otherwise. Once it gets to this point, it’s beyond bad communication.
My SA not knowing about the Touring delay is not what I am referring to as intention to lie or deceit.
Edit: Telling people there is no delay (when there is) is the very definition of helping their cause. Keeping people strung along saying “very soon” when they have the build schedule and can see that “very soon” is two months away is being deceitful and used to keep people from cancelling. Just today I was offered a cancelled GT to prevent me from cancelling.