Software Bugs

[SDHacker]

I am new to the forum. How do you do a reboot on the AGT? I had a Tesla Model S and I knew how to reboot it.

Just got your Air? Common questions answered!

We should really consolidate stuff into 1 post so I'll be updating this post with info for new owners on common questions we see on these forums. Please add to the information in this post and I will update it accordingly. Also, correct me if I'm wrong! Q: How to reset the car? A: Spoke with...

lucidowners.com

 

[JerseyStrong]

Great idea to put them into one easily accessible format. Thanks from a yet-to-be owner.

Just got your Air? Common questions answered!

We should really consolidate stuff into 1 post so I'll be updating this post with info for new owners on common questions we see on these forums. Please add to the information in this post and I will update it accordingly. Also, correct me if I'm wrong! Q: How to reset the car? A: Spoke with...

lucidowners.com

 

[digiboxer]

Great idea to put them into one easily accessible format. Thanks from a yet-to-be owner.

When isn't there a RESET button on the app---rather than making the owner physically take the steps, the software commands it...?

 

[joec]

When isn't there a RESET button on the app---rather than making the owner physically take the steps, the software commands it...?

If the computer is in a borked state, there’s little chance it’ll be successful in talking to your phone. A reset needs to be a physical button press of some sort. A combination of hardware presses that bypasses the OS and forces the computer to shut down.

You could have a reset function in the app, just in case it could get through to the car, but it would probably fail 80% of the times you actually want to use it.

 

[CraZ8]

Software bugs 661-665. The car has been very hard to wake up last 24 hours leaving me standing outside pushing on the door handles for 30-40 seconds. I can open it with the phone app after 20 seconds. I’m driving to the mall but stop a fedex. The car informs me when I get back in I need my PIN to drive. The battery in the key fob is about a month old, never got an indication of low battery. I get out of that screen and the message doesn’t come back. I’ll change the battery tomorrow. I then check my phone app and it says car is offline, that never I happened before either. I’m charging at the mall hopefully I can get in the car and drive away in 10-15

 

[CraZ8]

I was able to drive home. I put on my pin and the app starting to work again. The stereo the last few days has gotten more wonky,blank screens, Alexa freezing, playlists stopping and freezing after a couple of songs, volume not linear etc

 

[dawktah LucidGT]

I was able to drive home. I put on my pin and the app starting to work again. The stereo the last few days has gotten more wonky,blank screens, Alexa freezing, playlists stopping and freezing after a couple of songs, volume not linear etc

What software version are you on?

 

[CraZ8]

What software version are you on?

Up to date. Downloaded the latest version last week

 

[HC_79]

I was able to drive home. I put on my pin and the app starting to work again. The stereo the last few days has gotten more wonky,blank screens, Alexa freezing, playlists stopping and freezing after a couple of songs, volume not linear etc

I’m on 2.0.1 and things have improved dramatically!

Just kidding! I’m on 1.2.17 and the mobile key is working 90% of the time which is well above how it used to perform. Alexa I’ve found to be a little finicky. For example. I said to open the garage door, heard no response but it was waiting for input. Said the pin and then the garage opened. One thing I’ve noticed on TiDAL is that it freezes on the same songs at the same time point. These aren’t Atmos songs either. TiDAL is more stable but still some room for improvement.

I’m really hoping version 2 drops sooner rather than later as the quirks I can put up with but the lagginess, freezing, slow boot up are my biggest gripes than anything at the moment. I’ve been lucky and haven’t had blank screens but definitely looking forward to a faster, smoother system.

 

[borski]

Re: key fob battery; I’m 99% sure that Lucid has a bad batch of batteries. My fob was replaced, and the battery lasted a month. I replaced the battery with a new Energizer, and there have been zero issues.

Both when I got the car and when the fob was replaced, the battery only lasted a month or so, but subsequent battery replacements (by me) have lasted without issue.

 

[hmp10]

I got my car back from two weeks in the Riviera Service Center yesterday afternoon. My car had been having another swarm of software malfunctions: screen freezes and blackouts, A/C quitting mid-drive, white noise blasts from rear speakers.

As usual, the car did not present the same faults while they had it, as the malfunctions are usually intermittent and widely spaced (although the above trio occurred inside of 24 hours). What did surprise me is that they could find no trace of the malfunctions in the computer logs, even though I was able to give them dates and times of each event within a 15-30 minute range.

I'm fairly ignorant about computer hardware and software, but what are the chances that Lucid can chase down software malfunctions that are leaving no traces in computer logs?

 

[hydbob]

I got my car back from two weeks in the Riviera Service Center yesterday afternoon. My car had been having another swarm of software malfunctions: screen freezes and blackouts, A/C quitting mid-drive, white noise blasts from rear speakers.

As usual, the car did not present the same faults while they had it, as the malfunctions are usually intermittent and widely spaced (although the above trio occurred inside of 24 hours). What did surprise me is that they could find no trace of the malfunctions in the computer logs, even though I was able to give them dates and times of each event within a 15-30 minute range.

I'm fairly ignorant about computer hardware and software, but what are the chances that Lucid can chase down software malfunctions that are leaving no traces in computer logs?

Wait, so they had your car for 2 weeks and came back and said nothing was wrong and gave it back?

 

[hellolucid]

I'm fairly ignorant about computer hardware and software, but what are the chances that Lucid can chase down software malfunctions that are leaving no traces in computer logs?

I would say it's almost zero if there are no logs unless they can reproduce it somehow.

it's quite possible that they don't have a robust logging system. i have worked at companies where logging was an after thought and they missed critical paths so it took longer to debug an issue or find out the real root cause. as company matures, logging (usually) gets better.

 

[hmp10]

Wait, so they had your car for 2 weeks and came back and said nothing was wrong and gave it back?

Yep . . . but they did check the tire pressure and change the battery in the key fob.

I monitored the car via the app, and it just sat parked most days with no mileage change. They told me that the issues were being reviewed by the engineering team in California and they were waiting for instructions from them before returning the car.

 

[dawktah LucidGT]

I got my car back from two weeks in the Riviera Service Center yesterday afternoon. My car had been having another swarm of software malfunctions: screen freezes and blackouts, A/C quitting mid-drive, white noise blasts from rear speakers.

As usual, the car did not present the same faults while they had it, as the malfunctions are usually intermittent and widely spaced (although the above trio occurred inside of 24 hours). What did surprise me is that they could find no trace of the malfunctions in the computer logs, even though I was able to give them dates and times of each event within a 15-30 minute range.

I'm fairly ignorant about computer hardware and software, but what are the chances that Lucid can chase down software malfunctions that are leaving no traces in computer logs?

I know I am going to get attacked but its GIGO. If the software isn't written to detect these types of issues no matter what happens it won't. Car can send errors "garbage in" software isn't written to read it =null "garbage out."

Why do CAR companies have policies they can't drive your car? I had this issue with Porsche. They couldn't duplicate because they weren't allowed to drive it???

 

[hydbob]

Yep . . . but they did check the tire pressure and change the battery in the key fob.

I monitored the car via the app, and it just sat parked most days with no mileage change. They told me that the issues were being reviewed by the engineering team in California and they were waiting for instructions from them before returning the car.

I'd be pretty upset over this. 2 weeks is too long for no resolution.

 

[hmp10]

I would say it's almost zero if there are no logs unless they can reproduce it somehow.

it's quite possible that they don't have a robust logging system. i have worked at companies where logging was an after thought and they missed critical paths so it took longer to debug an issue or find out the real root cause. as company matures, logging (usually) gets better.

In an earlier visit for similar issues, Lucid told me that they installed a program in my car that would allow them to access its computer remotely in order to analyze issues. I don't have any more detail about that, though. During one of my calls to the Service Center during this recent visit, I referred to that program, and they acknowledged it was there.

 

[dawktah LucidGT]

I would say it's almost zero if there are no logs unless they can reproduce it somehow.

it's quite possible that they don't have a robust logging system. i have worked at companies where logging was an after thought and they missed critical paths so it took longer to debug an issue or find out the real root cause. as company matures, logging (usually) gets better.

Exactly

 

[dawktah LucidGT]

In an earlier visit for similar issues, Lucid told me that they installed a program in my car that would allow them to access its computer remotely ir order to analyze issues. I don't have any more detail about that, though. During one of my calls to the Service Center during this recent visit, I referred to that program, and they acknowledged it was there.

Screen freeze could be cable or bad solder joint, I built my own amp and had a tiny crackle. Went through all the solder joints a second time fixed problem.
Loud noise from speaker could be issue with DAC
A/C quitting I have this occasionally

 

[hmp10]

I'd be pretty upset over this. 2 weeks is too long for no resolution.

What was particularly annoying is that it occurred during a family visit from Poland during which we had plans to use the car frequently for outings. As the Tesla was too cramped, we were left with the Honda minivan, which soldiers ever onward problem-free.

Lucid did update the software to 1.2.17, so I'm hoping something in the three new releases they uploaded will deal with the issues I was having. Probably a long shot, though, as some posters have reported an onset of problems with the 1.2.10 installation.