Spotify "Crashes" after 15 minutes

[MacBain00]

Has anyone experienced an issue with Spotify where it simply stops playing after about 15 minutes? Leading up to this, I've noticed that the triple dots don't respond and the timer greys out for a little while.

There is definitely a software bug and I think it's linked to the triple dots sub-menu screen not popping up, but I'm not sure. This happens all the time with podcasts.

I need to do a car reset to get Spotify working again. All other inputs continue to work as normal.

Side question: Does anyone know how to remove items in the Spotify queue via the car UI?

 

[MacBain00]

I was able to confirm this is a bug with my own testing. I'm able to replicate this on demand now.

Steps: Spotify -> Pick a podcast -> click on the triple dots. This should bring up the sub-meu for 15s skip. If the triple dots does not work, after about 5 minutes (I'm assuming code timeout) Spotify will crash and no longer work. Spotify will show a server error. Logo reboot does not work to resolve it. Have not tried if steering wheel reset will resolve. A full car shut down (20+ minutes) does reset Spotify.

Anyone have details on how I can report a software bug to Lucid?

 

[Adnillien]

Anyone have details on how I can report a software bug to Lucid?

email [email protected]

 

[MacBain00]

email [email protected]

Thanks. Just submitted it customercare. I was hoping it would be a different email address.

 

[Boston Air]

Has anyone experienced an issue with Spotify where it simply stops playing after about 15 minutes? Leading up to this, I've noticed that the triple dots don't respond and the timer greys out for a little while.

There is definitely a software bug and I think it's linked to the triple dots sub-menu screen not popping up, but I'm not sure. This happens all the time with podcasts.

I need to do a car reset to get Spotify working again. All other inputs continue to work as normal.

Side question: Does anyone know how to remove items in the Spotify queue via the car UI?

I have the same issue. I'll email them and also call service.

 

[MacBain00]

The issue still happens from time to time. There really isn't a better workaround until there is a software fix for it. You can switch to bluetooth Spotify streaming if it becomes a larger issue. That's what I mostly do now. It's a bit frustrating, but I would rather it work than have to deal with a reset.

 

[lucidtouringman]

It's started happening to me as of recently. Driving from Houston to Dallas the Spotify app kept crashing and I had to keep playing the song to play by smashing the pause button on the steering wheel. Super irritating.

 

[knightsbore]

Been happening to me since getting my touring a few weeks ago. It "seems" to have to do with downloading tracks while playing. On playlists i have downloaded or play often it doesnt happen but it will happen at some point on new playlists or really long ones like "liked songs"

 

[lucidtouringman]

Been happening to me since getting my touring a few weeks ago. It "seems" to have to do with downloading tracks while playing. On playlists i have downloaded or play often it doesnt happen but it will happen at some point on new playlists or really long ones like "liked songs"

As an experiment, I played songs via Bluetooth and Spotify app on my phone. Same issue ..random stoppage etc. This, Now I'm wondering if this is bad cell reception or something..and not the app itself ..or maybe it's so broken that no matter if I use native app or mobile app, its still crashing ..more questions...