I can only speak for my region, but lately anytime I need anything I just text the service coordinator at Natick, and they get back to me very quickly. Of course I try to not bother them after hours or on weekends since they were generous enough to give me their #, or bother them for anything minor. Anytime my car has been in the shop they’ve also texted me with periodic updates. While I can’t speak for the rest of the country, and I know that it’s not easy to provide such speedy personalized service and communication, Natick could serve as a model for not just for other Lucid service centers but for the auto industry as a whole. While it’s no one’s fault, I think if you can it’s better to cut out the middle man and not use the main customer care # for calls or texts if you have access to someone at your regional center. While some customer care support people I’ve dealt with before have amazed me with how good they were (the 8pm Saturday call from one of their reps when my car went into turtle mode blew me away), a lot of times it’s going to be CS reps who may not have high level tech training or easy access to quick appointment scheduling and it may be harder to have a good experience that way than if you’re able to just text your local service person. Just try not to be a high maintenance Karen about things, as these people who work for Lucid work very hard and they’re all passionate about the car (Natick’s manager is also a Lucid owner), and they’re quite busy and they have to prioritize the bigger projects first.
has scheduled an annual service appointment for Juno 
on October 18 at Costa Mesa SC. Polar 
