Lucid Now Charging for Mobile Service (Conditionally)

[Keithmaj]

My concern would be what would Lucid do if the mobile tech determined that the "problem" couldn't be replicated. An intermittent issue.

My other concern would be charging for driving time for non warranty work. If Lucid had a dealership network, there would be no such charge as the customer would bring in the car. If there is no Lucid service center in the area, and non warranty work is to be performed, there shouldn't be a charge for the drive time/distance; just for the work.

Sorry to hear we've hit this point, but it's somewhat expected. I agree this type of policy change needs to be clearly communicated via email. We split our time between Plano, TX and 110 miles east of Plano. That's at least a 2.5 hour drive one way to east TX from Dallas which could be a significant expense. Guess I'll start scheduling any service while in the Dallas area...

 

[Cosmo Cruz]

I know it's not in NJ, buy Lucid is opening new service center (2 - 3 weeks) in Plainview NY.

And the one in King of Prussia, PA is just a couple of weeks too!