service

I just booked my two-year service at Natick. This past summer, the earliest appointments were six weeks out. This time, they were four weeks out… did we hear they’re hoping to reduce wait times by 33 percent? That kind of rings a bell; if so, then Natick is spot on. I also got a call the very...

I posted a little while ago about my recent service experience but didn't get into details about what happened or the timing. This post is about the details. I had over 99,000 miles on my car in the middle of July. The HV battery had been replaced within several months of taking ownership...

In addition to the opening of Mission Viejo, service centers in both Downtown Los Angeles, and Dallas, TX are opening soon, too!!!

Has anyone seen this post on reddit? This guy claims he's been able to remove service mode on a few cars remotely but his account has been banned right away and his account from a few days ago when he posted something similar has also been banned. If it does end up being real though this could...

On April 17, 2026 the gas prices had finally gotten to me so my wife I decided to see what Lucid was all about at the San Diego Lucid Studio. I really knew nothing about the Lucid other than it wasn't Tesla. After a 4 mile test drive through some neighborhoods but no freeways I really liked the...

It pains me to type this as I am helpless and frustrated with my experience owning a Lucid. Lucid has been my dream car for many years, and when I was finally able to attain a 2023 Lucid air touring on June 12, 2026, it was one of the most happiest fulfilling moments of my life. What happens...

Just had my first repair experience, at Natick (one of 2 Boston-area centers; only ones north of NYC), and came away with some concrete info on recent efforts to address service backlogs. Natick has always been more functional than most, but I imagine the other service centers are also getting...

Hey everyone, I really need to vent and see if anyone else has experienced this level of abysmal communication with Lucid Service, specifically the Frankfurt Service Center. Before I get into the details, I want to make one thing clear: I absolutely love this car. When it is on the road, it is...

Newer Lucid Air owner here. My challenge: the charging cable that came with the car was defective right out of the box. No problem, right? Just contact Customer Care and they’ll get it sorted. Well apparently not with any sort of urgency or pace. In this case, we’re at nearly two weeks since...

All, I'm interested in hearing from any Lucid customers who's cars were damaged during a service transport. No, this isn't some competitor phishing, or anything like that. My Air GT was damaged on it's return trip from one of the service centers (the only time Lucid transported it on an open...

Hello, I currently lease a 2023 pure and about 1.5 years into the lease. I live approx 3.5 hours from the nearest service center. My first year of owning, if I had any issues, they would send someone out to repair. Recently, they have not been offering mobile service and I have had to drive...

So, I probably just need to share here. When my car got delivered it had a single key fob. They tried to quickly program another one, but after an hour accepted that wasn't going to happen. No problem, I'll just bring it back another time. Well, that other time came on Thursday (a bit more...

I've had a Lucid Air for six months. Within the first month it was in service for 19 days as they attempted to fix the rear drive unit. I just received a recall notice. Any time I call service, no one ever picks up and I get redirected to customer care who only says they will call service for me...

Just wanted to post about me recent experience with Lucid Service, I can’t say enough Zachary from Lucid Rocklin, CA made sure my car was ready within a few days and kept me updated on the status everyday. He even had my car cleaned before my arrival. Great service compared to Tesla seems like...

Is this how the rear view camera view looks like ? It does seem to me like the camera is misaligned but talking to Lucid service they are telling it is within the “specification” Is this the kind of view you get as well?

Hello, we're from Maryland my dad owns an Air GT. Recently someone rear-ended my dad's car and now we need to get a new rear bumper/rear lights. We tried going to the local shop in our town, and apparently they weren't able to order parts because they weren't Lucid customers. Also our insurance...

There's a small black pin, retracted and circled in red on the photo below, that extends to hold the J1772 retainer latch down, so you can't raise the latch by pressing the button on the charger. With each of the original Lucid charger, my Grizzl-E, and a few public chargers I've found myself...

I booked a mobile service appointment today and was told that as of yesterday (August 21, 2023) Lucid will start charging for mobile service appointments IF it turns out there is not a warranty issue with the vehicle. This will include charges for driving time for the mobile service van to and...

After a service do you get a list of items/problems that were worked on. If additional problems were created, do you get any document indicating a ticket has been put in for mobile service or just word or mouth? My car returned from service and besides the additional problem/mix-up, I don't...

The mute button for the audio, on the steering wheel, broke. Looks like the clasp on one end broke. Looks to me like a new part should just snap in. Service advisor tells me this is a known thing. The only solution is to replace the entire steering wheel assembly. So, instead of the 25 cent...