A quick re-cap of my experience while it's still fresh!
My appointment was for noon, I arrived about 20 minutes early. Wandered around the showroom (it's where the Macys used to be, north end of the mall) for a few minutes before someone asked if I needed help. My DA came out and we shook hands and she handed me off to a couple guys and I never saw her again.
They had me sit and wait while they got ready (no more than 5 minutes). Refreshments were offered (they have a Nespresso machine and cold drinks).
Guys came back and took me to a fairly large garage/showroom area where my car sat alone. It was awesome seeing it for the first time! I signed maybe five papers, easily the least painful new car purchase ever (no f-ing Finance Manager pushing the extended warranty, etc.). They asked me to give the car a once over, but it was not a lot of time. I didn't use the checklist, just went over the exterior and opened the doors/trunk/frunk. The lighting in the room wasn't great for seeing any paint problems.
Then we sat in the car while one of the guys guided me through the setup. Took maybe 30 minutes? I don't know. TIme was flying by for me (overwhelming!). He knew the basics, but did not know the details. I asked him how to turn on battery pre-conditioning and he knew how and showed me. However, I asked if it would pre-condition automatically if I put an EA station into the nav. He said it would. It doesn't. I learned that here on the forum and tested it out on the way home. Got less than 20 minuted from the EA station and it didn't come on.
So that is the main negative of my experience. The main guy had worked there for two weeks. The other guy was his "trainee" and had been there days. He knew the car well, but not well enough for one of us Forumites/Enthusiasts (i.e. pains-in-the-asses) who have read everything and watched every You-Tube vid about this car.
I did complain that my trim did not have massaging seats while my much less-expensive GV-60 did. "Please move that up the chain of command" I said. I expect a free swap out with massaging seats any day now (lol).
We completed the setup, then I was ready to roll. I feel like they never would have collected my financing check if I didn't remind them. They weren't that focused on it. When I was signing the papers before the setup, I asked if they wanted it and they weren't that interested? I don't know how to describe it. I signed it just before I left.
Then all three of us drove to a local garage where the car got its VA inspection sticker. Of course, you won't do this if you live outside VA. This took maybe 15-20 minutes including the short drive. They two guys got picked up by someone from the showroom and then I drove off into the sunset.
