Open letter to Lucid after 7 months of ownership

[Cosmo Cruz]

I still use a paper roadmap when I go up to Nude Hampster. I get lost/confused at the top of the Merritt up to Hartford and end up missing the connector every time, up and back. My paper maps have notations written at the key points "This exit has a mall with a good food court","this is the road you want", "take this exit", "there are cops here", "this is the back way if traffic/accident", that kind of stuff. I like to see the "big picture". I love maps of all kinds. I only use NAV to find chargers.

Every time I think, I get lost.

 

[larrycpa]

Larrycpa joined this group in July 24. Let's assume that's when they got their car. The implication is that they didn't have the car during a winter. Cars that take a minute or more to open in the cold, cold winter are problems.

It's been pretty cold here this winter, and snow expected. The dog keeps me out in the cold a lot longer than the car ever has. I like the dog too!

 

[msaunders9430]

I still use a paper roadmap when I go up to Nude Hampster. I get lost/confused at the top of the Merritt up to Hartford and end up missing the connector every time, up and back. My paper maps have notations written at the key points "This exit has a mall with a good food court","this is the road you want", "take this exit", "there are cops here", "this is the back way if traffic/accident", that kind of stuff. I like to see the "big picture". I love maps of all kinds. I only use NAV to find chargers.

Every time I think, I get lost.

Nude Hampster ... too funny.

 

[msaunders9430]

 

[iwilltravel2@yah]

You are overreacting....take a chill pill....Lucid software has a few issues but not as drastic as you infer....and they upgraded the 2025 hardware and Gravity will have a very different UI. No need to get all twisted.

I have a 2025 Touring and there are major upgrades in precharge of battery (for cold weather) and software.

 

[msaunders9430]

View attachment 26087

Product roadmap from July 2021 Investors presentation.

 

[SaaSManKS]

"No room for error"? So you're expecting perfection from the beginning?

Not at all, I'm saying that now that they are launching Gravity and it's UI all eyes are on this and they cannot have another ramp up like they are still in with the Air.

"If Gravity SW isn't on point, shit will go off the rails"? Not sure of your definition of "on point".

Well IMO pulling out of the garage and having your radio working instantly, but there are a million threads about the short-comings of the SW, not to say there won't be some bugs, but there are gaps in their SW today that everyone is venting about that just cannot happen anymore.

Your profile shows you own an Air Pure. Perhaps there have been no issues (errors) with it.

Ummm you must have missed my post about this car being in the SC more than any of the 2/3 previous cars I've owned...combined

Just curious; what corner has Lucid backed themselves into?
Pure curiosity on my part. We definitely don't have to agree.

Appreciate the soft approach I'm certainly not trying to enrage folks; but I was going off what Kyle in OoS was saying, he said (and I 1000% agree) their SW is not ready for GA, and he said they might hold back delivering cars until they can ensure it's where it needs to be so they don't have a negative sentiment in the market, so if someone who has been hands on with the suv is prophesizing that they should deliver cars BEFORE optimizing the SW and they are set to deliver them to customers who are not associated with employees, then I would say that is painting themselves in a corner

 

[msaunders9430]

Not at all, I'm saying that now that they are launching Gravity and it's UI all eyes are on this and they cannot have another ramp up like they are still in with the Air.

Well IMO pulling out of the garage and having your radio working instantly, but there are a million threads about the short-comings of the SW, not to say there won't be some bugs, but there are gaps in their SW today that everyone is venting about that just cannot happen anymore.

Ummm you must have missed my post about this car being in the SC more than any of the 2/3 previous cars I've owned...combined

Appreciate the soft approach I'm certainly not trying to enrage folks; but I was going off what Kyle in OoS was saying, he said (and I 1000% agree) their SW is not ready for GA, and he said they might hold back delivering cars until they can ensure it's where it needs to be so they don't have a negative sentiment in the market, so if someone who has been hands on with the suv is prophesizing that they should deliver cars BEFORE optimizing the SW and they are set to deliver them to customers who are not associated with employees, then I would say that is painting themselves in a corner

No, I've seen your posts about your issues.
That's what puzzled me.

Based on your ownership experiences, you know that errors are possible and you've "made room" for them. So you know that future owners may do the same as you. Good.
"On point" doesn't mean the absence of bugs. Good.
I do believe they are holding on deliveries. However, Peter and Eric have stated that potential quality issues have to be dealt with as part of the full ramp process. So, I don't see a corner for them. We can disagree.

Heres hoping your Pure becomes all you want it to be ... and more!

 

[Blue Lectroid]

Can someone please tell me what car makers provide lots of communication and road maps for their future features and software development?!?!? People keep throwing that around like it actually happens…yet I have not seen one car company do that!

Does Apple give a roadmap and communicate about future software? Does Microsoft? What am I missing??

So many folks are pissed at Licid for stuff no one else does…I don’t get it.

Stop fixating on what you are hoping will come and DRIVE THE CAR and if you don’t love the car, sell it and move on…really. Life is to short to torture yourself if you are unable to wait until Lucid next updates the UI…

 

[BS8899]

Can someone please tell me what car makers provide lots of communication and road maps for their future features and software development?!?!? People keep throwing that around like it actually happens…yet I have not seen one car company do that!

Does Apple give a roadmap and communicate about future software? Does Microsoft? What am I missing??

So many folks are pissed at Licid for stuff no one else does…I don’t get it.

Stop fixating on what you are hoping will come and DRIVE THE CAR and if you don’t love the car, sell it and move on…really. Life is to short to torture yourself if you are unabI think you are le to wait until Lucid next updates the UI…

I think you are embellishing what was asked by the forum readers.

We are NOT asking for a 10 year roadmap of what SW/HW will be implemented. We are asking what happened to the features that were promised and charged for are going to be implemented and by when? Examples below:

First, Lucid outlined a full page of SW features/bugs in September 2024 (Investor's Conf, I believe) they need to address (search this forum for the slide). But there was no action plan and no timeline attached to the list. Thus, we are asking, when this list will be realized.

Two, Lucid made promises on future features they intend to implement and deploy such as DDP. Current instantiation of DDP is about what other auto-makers have deployed 8-10 years ago. LIDAR/DDP, which owners paid extra for ($10k+), are no where to be found.

In short, we are asking for Lucid to come forth with a plan/schedule to inform us on what was promised. Is that too much to ask?

 

[HC_79]

Can someone please tell me what car makers provide lots of communication and road maps for their future features and software development?!?!?

Does Apple give a roadmap and communicate about future software? Does Microsoft?

WWDC, TechCon

 

[CoulombsCruiser]

So many folks are pissed at Licid for stuff no one else does…I don’t get it.

It’s the instant gratification of the world we live in today. The world has shifted from policies, rules, and regulations being cornerstones of how things operate to now everything is about how people “feel”, and if someone is upset enough and talk to people in a seat with enough power heads can roll…it’s truly disturbing. Let’s allow the CAR MANUFACTURER to actually work and IMPLEMENT a solution rather than calling them to be our personal PR office whenever we have to wait more than 60 days for an update

 

[Blue Lectroid]

WWDC, TechCon

Point taken. Thank you, that is an excellent approach. Does anyone else do that? And, that would be an excellent thing for Lucid to add to its Tech Talk series…

@HC_79, thanks for sharing!

 

[HC_79]

Point taken. Thank you, that is an excellent approach. Does anyone else do that? And, that would be an excellent thing for Lucid to add to its Tech Talk series…

@HC_79, thanks for sharing!

Tesla does it even though recently they’ve pivoted to more AI stuff than Tesla software specific stuff. Lucid has also shared roadmaps for things from its recent Tech day.

Legacy auto tends to get a free pass because they can’t even seem to figure out how to do OTA’s properly and they’ve never really been expected to do much more than build a car. Tesla, Lucid, Rivian don’t really call themselves car companies though, they’re tech companies so they do probably get scrutinized more on the software side than what legacy auto will.

 

[CoulombsCruiser]

they’ve never really been expected to do much more than build a car.

they do probably get scrutinized more on the software side than what legacy auto will.

I think this perfectly sums up the dilemma facing Lucid now and why there is so much resistance for EV by the population at large (at least in my neck of the woods). The expectation has always been to make cars, and now cars have evolved to something much more than going Point A - Point B. Well said @HC_79!

 

[BS8899]

Can someone please tell me what car makers provide lots of communication and road maps for their future features and software development?!?!? People keep throwing that around like it actually happens…yet I have not seen one car company do that!

Does Apple give a roadmap and communicate about future software? Does Microsoft? What am I missing??

So many folks are pissed at Licid for stuff no one else does…I don’t get it.

Stop fixating on what you are hoping will come and DRIVE THE CAR and if you don’t love the car, sell it and move on…really. Life is to short to torture yourself if you are unable to wait until Lucid next updates the UI…

To your other point of whether Microsoft and Apple publish roadmaps, they do. These companies might not publish their roadmaps to the general consumers, but they share their roadmaps with their key partners such as HW manufacturers. Long ago, they recognize that the SW and HW must both arrive at the same time and with the same quality in order for the eco-system to reap the benefits. It is not perfect, but it has matured a lot over the years.

Let me use a historical example that most of us are familiar with:

> Today, USB devices pretty much work flawlessly as they are intended.
> in the old days (up to early-mid 1990s), there were serial ports, parallel ports, and what have you. It was a nightmare to make your peripherals work.
> USB 1.0 was a big step forward, but still, there were many compatibility issues.
> the industry worked together, develop roadmaps, adopt standards, developed certification processes that ensure the hardware and software work well together. Now, USB is pretty much universal and plug-and-play.
> even Apple, who has a history of trying to deviate from the standards (e.g., Firewire, Thunderbolt, Lighting, etc.) are
conforming (albeit begrudgingly) to these standards,
>standards make compatibility more predictable, lower cost, and easy for the consumer to understand.

Today, Apple and Android are the two major phone standards. Everyday, we spend a lot more time with our phones than our cars. Maybe CarPlay and AA are not perfect UIs, but most users would rather have an interface they are familiar with and can use the same apps/data than to fiddle with quirks.

And EV (and ICE) manufacturers should put their energy in building cars and adopt standard interfaces (CarPlay and AA) as their baselines.

 

[msaunders9430]

Tesla does it even though recently they’ve pivoted to more AI stuff than Tesla software specific stuff. Lucid has also shared roadmaps for things from its recent Tech day.

Legacy auto tends to get a free pass because they can’t even seem to figure out how to do OTA’s properly and they’ve never really been expected to do much more than build a car. Tesla, Lucid, Rivian don’t really call themselves car companies though, they’re tech companies so they do probably get scrutinized more on the software side than what legacy auto will.

Also Rivian and Lucid are fairly new at providing cars.
They are looking for more investors/funding.
The legacy companies have been in the game longer, from an investor perspective. And yet, their investors have to be looking at the lost revenue in the Chinese and other markets outside the US and asking questions.

If Ford, GM, and Stellantis had to rely solely on their EVs, with no funding from years of ICE car sales, they'd be bad shape from an investor interest standpoint.

 

[Wilber]

I took delivery of a 2025 Air Pure in October 2024 and havent really had any software problems yet. Can someone please cite a few examples of the kind or problems you have had, or provide a link that deals with problems? I realize that back in 2023 or so, there must have been problems that have been fixed by now. Just wondering what kind of problems are likely with my 2025 car.

 

[stratus]

I took delivery of a 2025 Air Pure in October 2024 and havent really had any software problems yet. Can someone please cite a few examples of the kind or problems you have had, or provide a link that deals with problems? I realize that back in 2023 or so, there must have been problems that have been fixed by now. Just wondering what kind of problems are likely with my 2025 car.

It is difficult to predict what kind of problems a new owner may encounter, because it is just so variable. I’ve had my car for 27 months and have had very minimal issues. Some people have had a bit worse luck, but others , like me, are relatively unscathed.

Some of the more commonly encountered issues may include camera malfunctions and lags, various audio issues, screen malfunctions , and delays opening doors.
You may not encounter any of these. I have experienced all, but only occasionally, and they have not hindered my ability to drive safely or enjoy my car.

 

[momo3605]

Some of the more commonly encountered issues may include camera malfunctions and lags, various audio issues, screen malfunctions , and delays opening doors.
You may not encounter any of these. I have experienced all, but only occasionally, and they have not hindered my ability to drive safely or enjoy my car.

Pretty comprehensive list! But in my 2023 AT, Delays opening doors, delays for getting into reverse, delays for profile switching, and camera lags are things I experience almost daily. Screen malfunctions…maybe once a week

Would be interesting to see some qualitative evidence from people with 2025 vehicles on whether the delays are no longer existent with the newer CPUs