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Open letter to Lucid after 7 months of ownership

DeaneG said:
You could've said the same thing about Japanese manufacturers in 1975, or Koreans in 1990. Never underestimate the ability of a motivated, well educated group of engineers, with their country behind them, to achieve.
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Yeah, but that takes time, they are not up to German or Lucid engineering or safety.
 
BS8899 said:
I had to play with the Wi-Fi to make the Mobile Key work.
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Can you elaborate on this? I thought the mobile key connected only over Bluetooth and so I’m confused about why WiFi would matter at all?
 
RMSko said:
Can you elaborate on this? I thought the mobile key connected only over Bluetooth and so I’m confused about why WiFi would matter at all?
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You are correct that the Mobile Key connects through BT. However, multiple owners have reported difficulties with making the Mobile Key work. Other owners and moderators suggest turning off WiFi (i.e., in your house/car), suggesting that might help the Mobile Key pair. I don't think it is a fix in any way. But it seems to make my Mobile Key pair better.

I can't explain why that's the case. You can do a search and look up this issue on this forum.
 
marsarbu said:
Lol lots of fan-boy comments here didn't age well but I'm not an I-told-you-so kind of guy. Just because I leased a Lucid doesn't mean I lost my common-sense.
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Be careful, I got threatened to get kicked out of here for referring to “F-B’s”
 
marsarbu said:
I hope not. It's gonna dry the last drop of self confidence I have left.
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You’re fine. Lots of “non fanboy” comments here (and everywhere) didn’t age well either.

If we all had nickels for every time we were wrong, Elon wouldn’t be the only one becoming a trillionaire.
 
Well my-oh-my an Oh Happy Day! I think I'm finally getting to the bottom of the poor phone-as-key (Mobile Key).

NB: I've been off the forum for a while and if someone else has come to the same conclusion, I apologize for the redundancy.

Let me backup. In this thread there are numerous posts by Lucid customers complaining about the Mobile Key. I'm one of them. There is even "An Open Letter" to Lucid management. The "open letter" was scathing.

While many of us are very annoyed, others tell us to take a chill pill. You see, it's winter time and standing outside the car in minus degree weather does not generate love between the owner and the vehicle. Some even doubted that the problem exists...insinuating that people complaining about this are overreacting. Some sent us down what appears to be a blind alley with denigrating Bluetooth in general; saying that Bluetooth is inherently unreliable. Facts about no problems with T*sl*'s Bluetooth working fine being non-persuasive to theme. Yet, I know they mean well..

Well...we had a call to service today about different problem. And, the customer service rep (CSR) said, "Is there anything else?" Thinking I wouldn't get anywhere, I mentioned the Mobile Key issue just for grins.

Finally, a response that makes sense. According to the CSR, the Lucid uses, for at least part of the unlocking, a 4G network from a certain network operator (I'm not mentioning their name because maybe someone would get in trouble for being candid with me). Many of us have asked for a statement about frustrating Mobile Key from Lucid only to have those requests fall on deaf ears (dead pixels?). Maybe there is a non-disparagement clause in some contracts.

But the use of a 4G network by a specific network operator might explain why some customers have problems and others don't. Maybe we poor souls operate in a geographic area where that network operator does not have good coverage. It would also explain why some of us have worse luck when in a garage. Our particular garage is almost underground. The 4G might not be getting through.

Finally, I'm an owner and a shareholder. I have no incentive to gripe. The problem is a real nuisance and it is not a product of our imaginations. Here's hoping that Lucid comes up with a fix or, at least, a workaround and more candor.
 
Science said:
Well my-oh-my an Oh Happy Day! I think I'm finally getting to the bottom of the poor phone-as-key (Mobile Key).

NB: I've been off the forum for a while and if someone else has come to the same conclusion, I apologize for the redundancy.

Let me backup. In this thread there are numerous posts by Lucid customers complaining about the Mobile Key. I'm one of them. There is even "An Open Letter" to Lucid management. The "open letter" was scathing.

While many of us are very annoyed, others tell us to take a chill pill. You see, it's winter time and standing outside the car in minus degree weather does not generate love between the owner and the vehicle. Some even doubted that the problem exists...insinuating that people complaining about this are overreacting. Some sent us down what appears to be a blind alley with denigrating Bluetooth in general; saying that Bluetooth is inherently unreliable. Facts about no problems with T*sl*'s Bluetooth working fine being non-persuasive to theme. Yet, I know they mean well..

Well...we had a call to service today about different problem. And, the customer service rep (CSR) said, "Is there anything else?" Thinking I wouldn't get anywhere, I mentioned the Mobile Key issue just for grins.

Finally, a response that makes sense. According to the CSR, the Lucid uses, for at least part of the unlocking, a 4G network from a certain network operator (I'm not mentioning their name because maybe someone would get in trouble for being candid with me). Many of us have asked for a statement about frustrating Mobile Key from Lucid only to have those requests fall on deaf ears (dead pixels?). Maybe there is a non-disparagement clause in some contracts.

But the use of a 4G network by a specific network operator might explain why some customers have problems and others don't. Maybe we poor souls operate in a geographic area where that network operator does not have good coverage. It would also explain why some of us have worse luck when in a garage. Our particular garage is almost underground. The 4G might not be getting through.

Finally, I'm an owner and a shareholder. I have no incentive to gripe. The problem is a real nuisance and it is not a product of our imaginations. Here's hoping that Lucid comes up with a fix or, at least, a workaround and more candor.
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Mobile key works via Bluetooth though. The app would be via cellular connection. Right?
 
Science said:
Well my-oh-my an Oh Happy Day! I think I'm finally getting to the bottom of the poor phone-as-key (Mobile Key).

NB: I've been off the forum for a while and if someone else has come to the same conclusion, I apologize for the redundancy.

Let me backup. In this thread there are numerous posts by Lucid customers complaining about the Mobile Key. I'm one of them. There is even "An Open Letter" to Lucid management. The "open letter" was scathing.

While many of us are very annoyed, others tell us to take a chill pill. You see, it's winter time and standing outside the car in minus degree weather does not generate love between the owner and the vehicle. Some even doubted that the problem exists...insinuating that people complaining about this are overreacting. Some sent us down what appears to be a blind alley with denigrating Bluetooth in general; saying that Bluetooth is inherently unreliable. Facts about no problems with T*sl*'s Bluetooth working fine being non-persuasive to theme. Yet, I know they mean well..

Well...we had a call to service today about different problem. And, the customer service rep (CSR) said, "Is there anything else?" Thinking I wouldn't get anywhere, I mentioned the Mobile Key issue just for grins.

Finally, a response that makes sense. According to the CSR, the Lucid uses, for at least part of the unlocking, a 4G network from a certain network operator (I'm not mentioning their name because maybe someone would get in trouble for being candid with me). Many of us have asked for a statement about frustrating Mobile Key from Lucid only to have those requests fall on deaf ears (dead pixels?). Maybe there is a non-disparagement clause in some contracts.

But the use of a 4G network by a specific network operator might explain why some customers have problems and others don't. Maybe we poor souls operate in a geographic area where that network operator does not have good coverage. It would also explain why some of us have worse luck when in a garage. Our particular garage is almost underground. The 4G might not be getting through.

Finally, I'm an owner and a shareholder. I have no incentive to gripe. The problem is a real nuisance and it is not a product of our imaginations. Here's hoping that Lucid comes up with a fix or, at least, a workaround and more candor.
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Hate to burst your bubble but the mobile key uses Bluetooth directly on your device and nothing to do with 4G.

Think you were being fed some bs 😐
 
Science said:
Well my-oh-my an Oh Happy Day! I think I'm finally getting to the bottom of the poor phone-as-key (Mobile Key).

NB: I've been off the forum for a while and if someone else has come to the same conclusion, I apologize for the redundancy.

Let me backup. In this thread there are numerous posts by Lucid customers complaining about the Mobile Key. I'm one of them. There is even "An Open Letter" to Lucid management. The "open letter" was scathing.

While many of us are very annoyed, others tell us to take a chill pill. You see, it's winter time and standing outside the car in minus degree weather does not generate love between the owner and the vehicle. Some even doubted that the problem exists...insinuating that people complaining about this are overreacting. Some sent us down what appears to be a blind alley with denigrating Bluetooth in general; saying that Bluetooth is inherently unreliable. Facts about no problems with T*sl*'s Bluetooth working fine being non-persuasive to theme. Yet, I know they mean well..

Well...we had a call to service today about different problem. And, the customer service rep (CSR) said, "Is there anything else?" Thinking I wouldn't get anywhere, I mentioned the Mobile Key issue just for grins.

Finally, a response that makes sense. According to the CSR, the Lucid uses, for at least part of the unlocking, a 4G network from a certain network operator (I'm not mentioning their name because maybe someone would get in trouble for being candid with me). Many of us have asked for a statement about frustrating Mobile Key from Lucid only to have those requests fall on deaf ears (dead pixels?). Maybe there is a non-disparagement clause in some contracts.

But the use of a 4G network by a specific network operator might explain why some customers have problems and others don't. Maybe we poor souls operate in a geographic area where that network operator does not have good coverage. It would also explain why some of us have worse luck when in a garage. Our particular garage is almost underground. The 4G might not be getting through.

Finally, I'm an owner and a shareholder. I have no incentive to gripe. The problem is a real nuisance and it is not a product of our imaginations. Here's hoping that Lucid comes up with a fix or, at least, a workaround and more candor.
Click to expand...
I hate to break it to you, but the mobile key has absolutely nothing to do with AT&T - the carrier Lucid uses.

The only thing AT&T is used for is waking up the car remotely, as in when you hit the unlock button in the app or via the API. It then sends a “specially crafted SMS” to the car. If the car has bad service, it won’t wake up.

However, mobile key works over Bluetooth LE. It does not use the carrier at all.
 
borski said:
I hate to break it to you, but the mobile key has absolutely nothing to do with AT&T - the carrier Lucid uses.

The only thing AT&T is used for is waking up the car remotely, as in when you hit the unlock button in the app or via the API. It then sends a “specially crafted SMS” to the car. If the car has bad service, it won’t wake up.

However, mobile key works over Bluetooth LE. It does not use the carrier at all.
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Oh well. Consider me broken to. I was just posting what a Lucid CSR told me.

Or maybe we're just not communicating well. Could it be that the fob uses Bluetooth LE and the phone uses a 4G network?

Is there another explanation for why some users have no problem and some, like me, shiver in the cold?
 
Science said:
Oh well. Consider me broken to. I was just posting what a Lucid CSR told me.

Or maybe we're just not communicating well. Could it be that the fob uses Bluetooth LE and the phone uses a 4G network?

Is there another explanation for why some users have no problem and some, like me, shiver in the cold?
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The sad story here is, 4 years into the production of the Air, Lucid still has not fixed the root-cause of the door unlock issue!
 
After trying all the combos of keys (PAAK, FOB, both PAAK and Fob), I found FOB only worked pretty well. After recent updates, it now works really really well.

Has the PAAK also improved greatly of late?
 
L-Dude said:
After trying all the combos of keys (PAAK, FOB, both PAAK and Fob), I found FOB only worked pretty well. After recent updates, it now works really really well.

Has the PAAK also improved greatly of late?
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PAAK works 100% of the time for me, but sometimes it's too slow and/or requires me to wake up my phone. I don't think Bluetooth is the best protocol for locking and unlocking moving into the future. I'm hoping that they move to a better system, such as UWB.
 
the temp fix for the door to open when you walk up is to wake up your phone before approaching. if you have an iPhone, just push the right button while its in your pocket is enough. cant speak for android. it works on my 2026 Air.
 
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