Open letter to Lucid after 7 months of ownership

[Neurio]

Just to counterpoint your statement. My brother in law owns a Rivian, and I own a Lucid. His Rivian has bricked due to a software update. Twice. My Lucid has never been bricked. His mobile key has stopped working altogether on multiple occasions. Mine has ALWAYS worked. His Rivian has been in service on multiple occasions, after multiple run arounds for a rattle in the dash they said they’ve fixed each time. It still rattles. My Lucid has been in service exactly three times, two of which are the yearly maintenance and I was provided an equal trim level loaner. It’s come out of service in perfect condition every time. His Rivian has had multiple charging and range issues while on the road and has left him stranded. My Lucid has never had either of those issues and has never left me stranded or unable to drive the car. He’s blown out a tire. I’m on 21’s with almost 23,000 miles wither zero issues. I could go on, but I think I’ve shown not everyone has a bad experience with their Lucid, and Rivian isn’t miles ahead of Lucid either. If you spend time perusing a Rivian or Tesla forum, you’ll see plenty of issues as well.

And how many coyotes has his Rivian taken out?

 

[DeaneG]

Wow, it's disheartening to see these ongoing issues with Lucid. While their engineering prowess is undeniable, it seems they're really struggling with the basics of customer service and reliability....

I think you're getting a somewhat distorted picture from the forum. My car, an early GT, has been fine since I bought it in 2022. No issues that required a service call, ever. It's been great.
Any car forum will have people with problems, looking for answers or just to vent. It's not unique to Lucid.

 

[momo3605]

Just to counterpoint your statement. My brother in law owns a Rivian, and I own a Lucid. His Rivian has bricked due to a software update. Twice. My Lucid has never been bricked. His mobile key has stopped working altogether on multiple occasions. Mine has ALWAYS worked. His Rivian has been in service on multiple occasions, after multiple run arounds for a rattle in the dash they said they’ve fixed each time. It still rattles. My Lucid has been in service exactly three times, two of which are the yearly maintenance and I was provided an equal trim level loaner. It’s come out of service in perfect condition every time. His Rivian has had multiple charging and range issues while on the road and has left him stranded. My Lucid has never had either of those issues and has never left me stranded or unable to drive the car. He’s blown out a tire. I’m on 21’s with almost 23,000 miles wither zero issues. I could go on, but I think I’ve shown not everyone has a bad experience with their Lucid, and Rivian isn’t miles ahead of Lucid either. If you spend time perusing a Rivian or Tesla forum, you’ll see plenty of issues as well.

I’m not saying Rivian doesn’t have issues. I’ve said earlier many times that Rivian has their own issues. I do think reliability wise, they are struggling more than Lucid. But as an owner of both, Rivian software is in a different league from Lucid. It’s fast, responsive, and they add features monthly. Anyway I made my point about what I like about Rivian’s strategy in the last post that you conveniently ignored to go on your own tangent about reliability

 

[AirDoll]

I’m not saying Rivian doesn’t have issues. I’ve said earlier many times that Rivian has their own issues. I do think reliability wise, they are struggling more than Lucid. But as an owner of both, Rivian software is in a different league from Lucid. It’s fast, responsive, and they add features monthly. Anyway I made my point about what I like about Rivian’s strategy in the last post that you conveniently ignored to go on your own tangent about reliability

So I’m “On a tangent” because I don’t agree with your opinion? Cute.

I was replying to this…

“I don’t see where it’s been proven that lucid isn’t the worst of the EV startup trio. Look at all the Lucid Air reviews. Every single one mentions bad buggy software”

There are plenty of positive reviews of the Air too that don’t say it has bad software. Lucid isn’t the worst of the EV startups, that’s just some people’s opinion based on FUD or for some, a bad experience with their ownership. I never said they were perfect, just that neither are the others. There is so much software in this car that is amazing, but yet people get stuck on the UI only and generalize “bad software” due to some bugs.

It’s ok to have different experiences and opinions, I was sharing mine as you shared yours.

Tangent over.

 

[Blue Lectroid]

I’m not saying Rivian doesn’t have issues. I’ve said earlier many times that Rivian has their own issues. I do think reliability wise, they are struggling more than Lucid. But as an owner of both, Rivian software is in a different league from Lucid. It’s fast, responsive, and they add features monthly. Anyway I made my point about what I like about Rivian’s strategy in the last post that you conveniently ignored to go on your own tangent about reliability

With regard to the fast and responsive part for the software? Lucid (at least starting with the 2025 model year with upgraded processor) IS fast and responsive, so an under-educated forum reader would read your post and may not realize that this issue you have with an older model year car has been resolved.

 

[Blue Lectroid]

So I’m “On a tangent” because I don’t agree with your opinion? Cute.

I was replying to this…

“I don’t see where it’s been proven that lucid isn’t the worst of the EV startup trio. Look at all the Lucid Air reviews. Every single one mentions bad buggy software”

There are plenty of positive reviews of the Air too that don’t say it has bad software. Lucid isn’t the worst of the EV startups, that’s just some people’s opinion based on FUD or for some, a bad experience with their ownership. I never said they were perfect, just that neither are the others. There is so much software in this car that is amazing, but yet people get stuck on the UI only and generalize “bad software” due to some bugs.

It’s ok to have different experiences and opinions, I was sharing mine as you shared yours.

Tangent over.

I LOVE THE SOFTWARE IN MY 2025 AGT!!!!

There, I got it out of my system!!! @AirDoll, my all caps was not directed at you — other than to emphasize (like you said) that MANY Lucid owners love their cars INCLUDING its software. It is SO much more intuitive, elegant and thoughtful than any other EV’s UI in which I have been or driven.

Yes, early versions were buggy. Yes, the early model year cars do not have the same processing power as the new ones and you may have to wait a fraction of a second for screens to change / refresh, but Jeez, the cars (ALL model years) drive AMAZINGLY and the whole concept that primary reason for a car - to DRIVE - doesn’t get far more weight in some folks’ minds than its software? Well, I guess I am old as I buy my cars to DRIVE!!