Lucid Charging for EA within 3 months of delivery?

[mnaren]

As posted in another forum, I am already starting to see every one of my charging sessions being billed to my cc. It's just 3 months since I took delivery. It started when we were asked to add CC to the wallet
What's worse is, customer care thinks it's normal. They only have free charging for 2 years but apparently with a 1000kW limit. I however check and see that I have not even crossed that limit and yet I am billed for every charging session. Has anyone faced the same issue ? Hate such lack of transparency. Erodes trust in the brand.

 

[borski]

As posted in another forum, I am already starting to see every one of my charging sessions being billed to my cc. It's just 3 months since I took delivery. It started when we were asked to add CC to the wallet
What's worse is, customer care thinks it's normal. They only have free charging for 2 years but apparently with a 1000kW limit. I however check and see that I have not even crossed that limit and yet I am billed for every charging session. Has anyone faced the same issue ? Hate such lack of transparency. Erodes trust in the brand.

Do you have proof that you had free charging? If so, customer care should be able to refund you the costs.