What's new
  • Interested in local meetups and a Lucid Newsletter? Sign up HERE

Nevada

KenAir

Member
Verified Owner
Joined
Mar 16, 2023
Messages
43
Location
Las Vegas, NV
Cars
Lucid Air GT
Hi @KenAir ,

I had mobile service for a very minor issue, my driver door handle started making a friction sound when unlocking.

I contacted customer care and they had the mobile service team reach out to me, within 48 hours. I suspect if it was a more serious issue they would have reached out sooner but I didn't mind in my case.

The mobile service team ask me what day and time would be convenient for them to come to my home to address the issue.

They arrived on time, were extremely kind and professional, and took care of the handle sound.

Separate topic... If we setup a Lucid meetup, would you like to participate?
That's reassuring about the service! I have had zero problems so far, but wanted to know I can get service if needed.

Yes, I would like to participate. Maybe we can do a breakfast or lunch sometime?
 

Chiquita

Member
Joined
May 23, 2022
Messages
42
The service team here has been absolutely outstanding. They are always on point and on time. All my repairs were completed within a day or two and I hope it stays that way so I never have to rent a car.. They do not have loaners yet. Not sure if they ever will in the foreseeable future. They are all knowledgeable but I think Kyle is the the most technical. Ely is more on the logistics side and Daniel I think is mostly admin. I've only seen Daniel once on a service call. Supposedly, they have been asking the higher ups for more people and a service center here.
 

KenAir

Member
Verified Owner
Joined
Mar 16, 2023
Messages
43
Location
Las Vegas, NV
Cars
Lucid Air GT
The service team here has been absolutely outstanding. They are always on point and on time. All my repairs were completed within a day or two and I hope it stays that way so I never have to rent a car.. They do not have loaners yet. Not sure if they ever will in the foreseeable future. They are all knowledgeable but I think Kyle is the the most technical. Ely is more on the logistics side and Daniel I think is mostly admin. I've only seen Daniel once on a service call. Supposedly, they have been asking the higher ups for more people and a service center here.
Thanks for the feedback!
 

GMan

Active Member
Verified Owner
Joined
Nov 7, 2022
Messages
252
Location
Nevada
Cars
Air Touring
The service team here has been absolutely outstanding. They are always on point and on time. All my repairs were completed within a day or two and I hope it stays that way so I never have to rent a car.. They do not have loaners yet. Not sure if they ever will in the foreseeable future. They are all knowledgeable but I think Kyle is the the most technical. Ely is more on the logistics side and Daniel I think is mostly admin. I've only seen Daniel once on a service call. Supposedly, they have been asking the higher ups for more people and a service center here.
A service center and a studio would be fantastic.

Think of all the publicity and awareness a studio would generate here on the strip with all the tourists. Put the studio in an update casino mall.
 

GMan

Active Member
Verified Owner
Joined
Nov 7, 2022
Messages
252
Location
Nevada
Cars
Air Touring
@Achilles - Welcome and feel free to post in this "Nevada" forum for all local conversations, referrals, & questions
 

ZASUPITTS

New Member
Joined
Jun 22, 2022
Messages
11
Cars
Air Grand Touring
For those that want PPF and tinting I DO NOT recommend Dipped Auto in Vegas. Subpar work on my Lucid.
 
Top