I don't know. I'm a potential buyer trying to get a handle on this issue.
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Lucid Gravity Reservation Tracker: Add Your Gravity Reservation
Mobile key unlocking delay
- Thread starter Kevo
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With respect I'd suggest traveling to a Lucid studio, borrowing the car's fob and trying locking and unlocking it yourself. You can turn passive locking and unlocking on and off in the car's settings and see what you think. And/or link your phone as a mobile key and try that.
I've had my GT for over 2.5 years, and while I wish quick passive unlocking was 100% dependable, for me it's not a big issue. More of a quirk. I've never even thought about asking customer service about it.
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No.
You just don’t have a ton of owners joining online forums going “my fob works great and I have no access problems.”
That said, the fob is a known issue. No, it is not as bad as some make it seem, but it also does seem to affect people somewhat unequally.
Yes, it is bad enough that Lucid is very aware of it.
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1) I don't think the Air has an OBDII port.
2) The fob itself is not the problem.
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True....but there is actually a OBDII to Ethernet converter. And the new FOB will have a couple of years of battery life!
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After 9 months of almost daily driving (‘24 AT) I’ve had one occasion in January when the car didn’t unlock immediately when I pressed in the door handle while having a phone or fob in my pocket. Holding the fob up to the B-pillar unlocked the car. I needed to replace the fob battery and my phone as key wasn’t very reliable with the older app.
Science
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Your post makes it sound like the problem is with the fob on the Lucid Air. If so, how do you explain the fact that the problem happens when customers use their phone as a key. Same problem.
Lucid should make a very clear statement about what the problem is. We are not adding fuel to the fire when all we want is a "fix" so that we can get into our cars. That's it! That's all. Tell us why it's happening and that you are working on fixing it.
It's not just the fob, it's the access module in the car which both the fob and the mobile key (app) talk to. We can't just get fancy updated Gravity fobs for our Airs, because it's an entirely different technology on the car's side.
Science
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Makes sense. I get it that everything should be focused on getting Gravity out the door by the end of April. But, if new hardware is needed so that Air customers can get into their cars, we expect Lucid to do the right thing and recall cars that have annoying (and probably dangerous) lockouts.
mellonc00@yahoo.
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any of you file a lemon law suit on this? Clearly it's a huge issue. (been lurking for a while.... contemplating a purchase)
It's not clear that it is a huge issue, and I don't think anyone would consider it a reasonable application of lemon law. It does not stop you from using the car, it is a minor annoyance. Grating, but minor.
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I’m not a lawyer, but I would be very very surprised if any attorney agrees this is a lemon law issue. Even if the fobs don’t work (which they do, perfectly fine, with a fresh battery), the mobile key and key card do.
Mobile key isn’t a lemon law issue as the fobs work.
Proximity lock/unlock isn’t a lemon law issue as you can just use the button.
A lemon law issue does not include “minor inconveniences”, which proximity lock/unlock failing would be.
Now, if you couldn’t lock or unlock the car with the fob at all, by pushing the button, and Lucid didn’t fix that… sure. To my knowledge, nobody is in that situation. It’s inconvenient, but not broken.
I’m not saying it’s good, I’m just saying that’s why I suspect the answer to your question is a big no.
Science
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It's reasonable to expect fairness in marketing. Lucid has a problem with unlocking. I don't know if Lemon Laws would cover such a thing. Why doesn't Lucid simply tell customers about this problem? They lose credibility by staying mum.
Science
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Segbrk may think it's minor...maybe because it happens less frequently to them. BUT, if it is a minor problem, why doesn't Lucid tells us what's going on and if a fix is in the works or if we have to live with this for the life of the car?
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I was getting super annoyed by this as well. Coming from Tesla, where my mobile key worked flawlessly, I couldn't really stomach making the switch back to a fob or a card... i'm just not used to grabbing my keys before I leave these days, and I often end up just leaving them in my car after i get back.
I set up a shortcut on the Action Button of my iPhone to lock / unlock my car, with the hopes that I could use it like a key fob when the proximity sensing refuses to work. Not sure how well it'll work yet but it's a little easier than having to dig my phone out, open the app, wait for the car to wake up, then clicking unlock.
I set up a shortcut on the Action Button of my iPhone to lock / unlock my car, with the hopes that I could use it like a key fob when the proximity sensing refuses to work. Not sure how well it'll work yet but it's a little easier than having to dig my phone out, open the app, wait for the car to wake up, then clicking unlock.
Science
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Borski: You write that the fobs work. I can tell you that they work some of the time. Maybe yours work all of the time. We finally had the service center look into our unlocking problems. They had the car for a week or so. We got the car back and the fobs work about 2/3 of the time. The service center even gave us a couple of suggestions: put the fob in a faraday cage (didn't help), turn off Wi-Fi (Wi-Fi has been turned off for months). And, because Wi-Fi was turned off, it seems we missed a software update (I'm assuming that was the reason for missing the update). No-joy even after the latest software update.
Please, Borski, your posts are very helpful to the rest of us..so please keep on with your help...but please do not judge our problems by your lack of having them. Clearly, something is happening here.
It's so galling that Lucid has not addressed the unlocking problems publicly. Am I wrong? Is there a public statement about this? I am not a litigious person and I do not recommend any kind of Lemon Law or class action. Far from it. On the other hand, what are customers supposed to do when Lucid does not appear to address this persistent complaint?
I'm not a lawyer, but I seem to remember that a warranty "fails of its essential purpose" if it doesn't adequately addresses the breach of warranty. No one wants to have a jury decide if waiting 40 seconds in the rain, snow or cold for the car to unlock is not a failure of an essential purpose of a car.
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Just tried this - great idea in theory, but horrible in implementation - can only choose 1 action for the button (Lock or Unlock), has the GSM data delay, and wants to launch the app - where unlock has a Yes/No confirmation dialog. A smart API developer needs to do a WatchForTesla equivalent Lucid app.
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Huh - I haven't experienced those issues. I initially set up the action button to just be a shortcut for "unlock", but decided that i wanted both lock and unlock depending on number of presses. To that end, I used this (just for single- and double-click. I deleted the triple click part of the script):
It works better than what you experienced. You have to do a little tweaking of the shortcut scripts that are provided to replace the Actions with the Lucid-provided Unlock and Lock shortcuts and stop the menu from popping up. I've never had an issue with the app opening, though
No, they do not always work. I have about a 75% success rate in having the car just unlock as I approach. The other times, I'm left standing there for 30 seconds to 3 minutes before it opens. Sometimes in the pouring rain. And I've tried using my iPhone instead of a fob, and that's worse.
