I just tripped over this thread, and I'm glad to hear everyone was ok in the accident. You are right that the Air is a tank. I've been interested in hearing owners' experiences with the accident response and follow-through, both from LUCID and from any insurance companies. I was surprised to hear of the problems with State Farm (I had one house claim many years ago about extreme water damage and mold from a pinhole pipe leak while I was away for an extended period, and they covered everything except the $79.00 plumber's bill to repair the original pipe. Other than issues with their choice of contractors to remediate the mold and entirely rebuild the entire basement and first floor excluding the studs, they covered everything at full replacement value with no quibbles.) Something for me to keep in mind, should I decide change insurance companies.
I was in an accident back in early November in my AGT, when I was T-boned in the driver's side rear door at an intersection (the other car accelerated into my car with a solid impact), 100% the other driver's fault. I called the Roadside Assistance, was connected to a non-native English speaker who could not find my VIN in his system, so I hung up and called Customer Service. There was about a 5-minute wait to get someone on the line, and they took care of getting a Lucid-trained tow service, finding the closest authorized repair shop (in Hollis, MA, about 35 miles from the accident site), let me know it might take the driver a bit to get to me and texted me a link to track his progress. The driver called shortly thereafter and then about 10 minutes before he arrived (@2 hours). He knew his stuff with the Lucid (I had been able to drive my car to the side of the road - tire shredded, entire rear quarter panel/door in rough shape and part of the bumper), and texted me to let me know my car had arrived safely at Hollis. Shortly thereafter, I got a call from one of the Lucid Mobile Service Techs, Mark, to see if I was ok. Since at this time the MA Service Center was co-located with the autobody shop and had constant interactions with them, he was there when my car came in and recognized it. That was much appreciated, but everyone was fine - no airbags had been deployed and the person in the back seat had minor neck whiplash but is fine now.
Then the fun started... USAA had no experience at all with LUCIDs, so it took almost three weeks just to get an adjustor out and decide on damage. The other driver who hit me was also insured by USAA, and I think this caused a lot of the delays in establishing blame (for some reason, the other driver was not ticketed at all, although the police report cited the statute), and it took over a month and a half for USAA to determine they were 100% at fault. The official switching to all claims going against her insurance never seemed to stick, so it was a constant battle for rental car payments for the 3 months it took for repairs. At this point, parts delays seemed to be the largest issue, and by January I had reached out to a senior Lucid manager to troubleshoot and expedite parts deliveries, and things sped up. The service rates were higher than Tesla repair rates, but USAA did pay the bills finally - $49K for the initial estimate and then $30K for the follow-up. The paint on the new door and bumper/panels is a perfect match, and once the body work was done, Lucid Service picked up the car and finalized all the calibrations, adjustments, and software updates. I literally picked up a brand new car. Since then, other than the frunk issue, the car has been trouble free. I was told by the auto body shop that USAA was one of the most difficult insurance companies they dealt with, though. Since this is my first ever real luxury car and my first accident in more than 20 years, it has brought some of the realities and consequences of car choices to mind, but the car really is worth it.
Again, glad to hear everyone who has had the misfortune of an accident has come out ok. Good luck with your repairs!