Concerned Owner

[Steveinarizona]

I have owned several high-end Mercedes (two SLs and a MB McLaren SLR) and Audis (S6 and three R8s). Never has a car been picked up for service or delivered back to my home by those dealers. Never has a MB or Audi shop even offered to do so. With the SL55 that spent almost as much time in the shop as in my garage, I was never met -- nor did I demand or expect to be met -- by a service manager. And I have certainly never been offended that a "subordinate" was "trotted out" to return my car to me.

The same for me with BMW.

 

[Blue Lectroid]

I car is only as good as the company that supports it. I lease a Lucid air and was considering a gravity…. Your story has convinced me to stay away. You have been very patient and Lucid should have stepped up.

There are literally hundreds of positive experiences with Lucid for every disaster story...just like with most companies. The disasters, however, tend to get more airplay. I have had the best overall experience with Lucid that I have had with ANY car company (I am 57 years old). Obviously, you'll make your own decision, but one person's disaster does not (and should not) condemn a company...

 

[Adnillien]

The CEO reportedly walked off the job 2-3 weeks ago without telling anyone or naming a successor if that tells you anything. He was supposedly the creative force behind Lucid.

This is completely inaccurate. The CEO did not walk of the job, the change was agreed to by both Peter and the Board and Peter remains an advisor to the Board.

 

[hmp10]

I car is only as good as the company that supports it. I lease a Lucid air and was considering a gravity…. Your story has convinced me to stay away. You have been very patient and Lucid should have stepped up.

If you currently drive an Air and were satisfied enough with it to be considering a Gravity, I find it odd that you would stop dead in your tracks because of one owner's reported experience.

As someone who has spent many an hour on car forums -- and who read "Letters to the Editor" in car magazines for decades before the internet -- I can assure you that no car from any company has ever been put on the market without similar tales of woe being bandied about.

 

[Blue Lectroid]

The CEO reportedly walked off the job 2-3 weeks ago without telling anyone or naming a successor if that tells you anything. He was supposedly the creative force behind Lucid.

Oh come on, Peter is retiring, still earning a very sizable stipend from the Company, is a major shareholder AND is a Technical Advisor to the Chairman of the Board. It is entirely normal for an outgoing CEO NOT to name a successor and allow the management team / Board the discretion of determine what is next for the Company. Your post is as much of a "stir the pot" post as I have seen recently...

 

[joerg.maass]

I took delivery of my 2023 Air Touring last October. They shipped the car right to my doorstep and fell over themselves to make it a pleasant experience for me. Unfortunately, the car had issues with the trunk and frunk not closing properly and the front camera not working as intended. It was in service to fix these issues two times and overall the service was nice and professional, even though communication was an issue in my case as well. That was somewhat mitigated by the fact that I got a replacement car delivered to my door the first time and given to me when brought my car in at the new Frankfurt Service Center the second time.

After fixing the issues, the car has been nothing but a pleasure to drive and live with. I expected a few teething problems, but overall it was not bad at all. And the car turns heads everywhere I go. On more than one occasion, I had people kind of circle me on the freeway and taking photos, giving me the thumbs up, etc. I never had that happen with any other car except my last, an Alfa Romeo Giulia Veloce.

I, personally, can recommend Lucid wholeheartedly.

 

[Amster]

I car is only as good as the company that supports it. I lease a Lucid air and was considering a gravity…. Your story has convinced me to stay away. You have been very patient and Lucid should have stepped up.

One example does not make a car company good or bad. As @hamp said, all cars have their issues. From my point of view, the Lucid is sort of in the middle. It's had a few very small issues, but all have been fixed by a service team that is beyond anything I've ever experienced. I've had cars with no problems, like my Toyotas. And the loser by far, was that Ford F150. Of the first three months we had it, it was back at the dealer for two of them. It came home and developed different problems. But, I don't take that to mean all Ford trucks are bad and shouldn't be purchased. Just the one we happened to buy.

 

[kort6776]

I have owned several high-end Mercedes (two SLs and a MB McLaren SLR) and Audis (S6 and three R8s). Never has a car been picked up for service or delivered back to my home by those dealers. Never has a MB or Audi shop even offered to do so. With the SL55 that spent almost as much time in the shop as in my garage, I was never met -- nor did I demand or expect to be met -- by a service manager. And I have certainly never been offended that a "subordinate" was "trotted out" to return my car to me.

it must be not the custom in your part of FL, where I am I have had MB, porsche, and back before tesla opened a service center here all would send someone to collect the car and return it after servicing

 

[hmp10]

it must be not the custom in your part of FL, where I am I have had MB, porsche, and back before tesla opened a service center here all would send someone to collect the car and return it after servicing

I bought and drove the Audi S6 in Connecticut. I owned and drove the two Mercedes and the first two Audi R8s in Chicago. I bought and drove the third R8 in Naples, although I drove and serviced the second Mercedes and the second R8 in Naples for a good while. None of the Audi or Mercedes dealers in any of the three states ever offered transport of the cars for warranty work. (I got rid of the S6 after less than a year because something kept draining the battery during overnight parking. Audi could never resolve the problem. Until I dumped it, I had to carry jumper cables to jump start it every morning. Audi never offered to pick it up when it was dead.)

I bought the first R8 from a downtown Chicago dealership near where I lived. Although I was not warned of this when I purchased the car, they could not service it because their service shop was upstairs in a converted warehouse, and the drive ramp up to that floor was too steep for the R8's front overhang. For service I had to get the car out to a northwestern suburb that was over an hour away. Audi never provided transport for the car. (I bought the second R8 from that suburban dealer, as I had to take it there to get serviced, anyway.)

Tesla did provide transport for our first Model S when a mobile tech couldn't deal with the problem, but that stopped when they opened a service center in Ft. Myers, also about an hour's drive from us.

I have spent more time and effort getting premium German cars to and from service centers than I ever have with our two Lucids.

 

[Steveinarizona]

I took delivery of my 2023 Air Touring last October. They shipped the car right to my doorstep and fell over themselves to make it a pleasant experience for me. Unfortunately, the car had issues with the trunk and frunk not closing properly and the front camera not working as intended. It was in service to fix these issues two times and overall the service was nice and professional, even though communication was an issue in my case as well. That was somewhat mitigated by the fact that I got a replacement car delivered to my door the first time and given to me when brought my car in at the new Frankfurt Service Center the second time.

After fixing the issues, the car has been nothing but a pleasure to drive and live with. I expected a few teething problems, but overall it was not bad at all. And the car turns heads everywhere I go. On more than one occasion, I had people kind of circle me on the freeway and taking photos, giving me the thumbs up, etc. I never had that happen with any other car except my last, an Alfa Romeo Giulia Veloce.

I, personally, can recommend Lucid wholeheartedly.

I believe, and have always said, that within reason give me an equivalent loaner and I will give the dealer a lot of leeway on repair time. All car brands, including Lucid, will have have some cars that are problematic. Just figure the odds on thousands of parts having to integrate with each other. You have been well taken care of.

 

[elove]

I am in the same boat as you with Service and how the car is. they just had my car for 3 weeks; got it back and the seatbelt doesn't retract which (as my wife says) is a safety concern and doesn't want me driving our kids in it...Yes the car drives great, it's def a drivers car, but doesn't matter if you can't drive it.

Yes I spoke to the hire ups at lucid and they told me to bascially to kick rocks which is what i suspect the company would do. I pray it works out better for you than it did me, and yes the seatbelt is very concerning to me. You are not wrong for feeling this way. God bless you and hope it works out.