heat stopped working

[don]

My heat stopped working on my 2023 Touring yesterday and it is really cold here in NJ. I called customer care and they had me do a reset. It didn't work and they said someone from service would call me "when they become available". Does anyone know if there is something I can do myself to get the heat back on? Even with the seat heaters on high and steering wheel heater on it is too cold.

 

[hydbob]

Seems like you are unfortunately part of the 2000 cars that have a recall out for this.

 

[don]

Thank you. Hopefully service becomes available and they get back to me

 

[BigYtBear]

We had this happened to us a few weeks ago. We had to bring our car into service. They replaced the heating unit and a week later we were back in service.

 

[borski]

Seems like you are unfortunately part of the 2000 cars that have a recall out for this.

Just to be super clear: the recall is that 2,042 vehicles will get a software update to warn them if their high voltage coolant heater (which is a hilarious name... a coolant heater?) has failed or is failing. Of those 2,042 vehicles, only 1% are estimated to actually be affected, which would be 20-21 vehicles.

You can find the recall report here: https://static.nhtsa.gov/odi/rcl/2024/RCLRPT-24V011-9593.PDF

Talk about unlucky!

 

[hydbob]

Just to be super clear: the recall is that 2,042 vehicles will get a software update to warn them if their high voltage coolant heater (which is a hilarious name... a coolant heater?) has failed or is failing. Of those 2,042 vehicles, only 1% are estimated to actually be affected, which would be 20-21 vehicles.

You can find the recall report here: https://static.nhtsa.gov/odi/rcl/2024/RCLRPT-24V011-9593.PDF

Talk about unlucky!

Yes this! Sorry I wasn't more specific but it still seems like you are in that 1%

 

[Tâm]

My heat stopped working on my 2023 Touring yesterday and it is really cold here in NJ. I called customer care and they had me do a reset. It didn't work and they said someone from service would call me "when they become available". Does anyone know if there is something I can do myself to get the heat back on? Even with the seat heaters on high and steering wheel heater on it is too cold.

I would not wait for someone calling me back. I would call a service center directly to schedule an appointment.

In the meantime, I would buy a 12V car heater. Since the 12V outlet is in the rear right, I would buy a 12V extension cord as well.

 

[borski]

I would not wait for someone calling me back. I would call a service center directly to schedule an appointment.

In the meantime, I would buy a 12V car heater. Since the 12V outlet is in the rear right, I would buy a 12V extension cord as well.

You can trivially route the extension cable through the ski passthrough, or you can buy a 12v USB adapter on Amazon

 

[Tâm]

You can trivially route the extension cable through the ski passthrough, or you can buy a 12v USB adapter on Amazon

I think USB to 12V adapter is great for low power devices like dash cam because they can provide about 8W.

Most 12V car heaterd use hundreds of watts.