Gravity Delivery Discussion

[Ron_Burgundy]

I know it's laughable and most people know the CEO would literally not be on the factory floor assembling cars but it's about the optics it sends to the public when things aren't going to plan. Peter did it when Air was having delivery issues but where's Marc? nowhere near Arizona it seems.

Personally, I don't think it's a good look that Lucid can't get the Gravity out but Marc and some of the Exec team have been off traveling overseas for photo ops. Marc said in March that deliveries would begin end of April and ramp up in May. It's now almost mid-June and people still can't get delivery estimates. He should be at the factory seeing first hand what's going on and if a quick decision to change something is needed then the man with the power to do so is already onsite to make it happen not off in a different timezone.

This tactic of delivering 2 or 3 cars based on milestones they've publicly stated is wearing thin.

They’d only do that if they could have an impact. Whatever is wrong can’t be “fixed”, optics or not, by being in AZ. AND being there would raise their profile. They don’t want to be seen or speak to media, etc. Very different personality from the Tesla man. That’s both good and bad.

 

[bryway]

SA shared today that the vehicles at Casa Loma haven't been released yet, as their service team is performing additional, hopefully final, testing to ensure a smooth delivery and minimize any issues once the cars arrive. They didn't specify the exact type of testing, but did say that once the cars are approved, they' can be shipped to Socal on the same day, with potential release the day after.

Makes sense. Maybe that's why many of the cars had stickers and notes all over them during the last flyover. Perhaps a series of punch lists, or things for post-production techs to test? Really hate that we have to resort to a Ouija Board to glean anything meaningful from what we see in flyovers, but it's becoming sort of a fun game haha!

 

[borski]

Makes sense. Maybe that's why many of the cars had stickers and notes all over them during the last flyover. Perhaps a series of punch lists, or things for post-production techs to test? Really hate that we have to resort to an Ouija Board to glean anything meaningful from what we see in flyovers, but it's becoming sort of a fun game haha!

That sounds right, but I’m just another guess

 

[Californias Best]

One thing I'll say is that I hope they take their time to test and also make sure the quality control is there prior to delivery, should go without saying really. No sense in receiving delivery of a vehicle that you'll have to send to maintenance for a week or two to fix different QC issues.

 

[msaunders9430]

One thing I'll say is that I hope they take their time to test and also make sure the quality control is there prior to delivery, should go without saying really. No sense in receiving delivery of a vehicle that you'll have to send to maintenance for a week or two to fix different QC issues.

One of the major Catch 22s in this delivery discussion; Do you want it fast or do you want it right?
The answer depends.

 

[marsarbu]

One of the major Catch 22s in this delivery discussion; Do you want it fast or do you want it right?
The answer depends.

I think people want the company to provide more realistic timelines. I don't think anyone wants a half-baked car.

 

[Pragmatic]

The problem is they have missed so many start of volume delivery dates (promised, implied and inferred) with no given reason, that anything less than perfect quality will seem like a failure.

 

[msaunders9430]

I think people want the company to provide more realistic timelines. I don't think anyone wants a half-baked car.

In theory, of course. Most definitely.
In practicality, that's where Catch 22 comes into play.

"Realistic" and "half-baked"; both relative terms.

What's a more realistic timeline?
One person's realistic timeline is another person's totally unrealistic timeline.
And what happens when whatever timeline provided comes and goes?
Doesn't matter to some if it was realistic if it wasn't met.

How far past half-baked; 75% baked, 85% baked, ... ?
What does 75% baked look like? Depends on the customer.
Differing expectations in that baking.

I like the Paul Masson commercial that @boydracing posted.
I agree. And yet some are ok with Mad Dog 20/20 instead of Paul Masson.
It depends.

Ask the above questions to 10 people, you'll get 10 different answers.
I'm ok with that.
Life is about adapting.
Lucid says "No Compromise" and I believe they are doing their best, in some ways ...

 

[msaunders9430]

The problem is they have missed so many start of volume delivery dates (promised, implied and inferred) with no given reason, that anything less than perfect quality will seem like a failure.

So we talking 100%, fully baked.
Hmmm.
Sounds like a recipe for being disappointed despite having a very nice ride.
Kind of depends on your definition of "perfect quality".

There's a reason they have OTAs.

 

[HC_79]

So we talking 100%, fully baked.
Hmmm.
Sounds like a recipe for being disappointed despite having a very nice ride.

There's a reason they have OTAs.

Agree. If people think this extra time to deliver is going to give them a fully baked car then they need to lower their expectations. It’s a new model and the first off the line will always have some issues / discrepancies.

If Lucid is taking the “no compromise” approach and aiming for perfection before delivering any of the cars then they’re fooling themselves.

 

[DrZorro]

Just got a call from my SA.... My DE is on it's way to Houston and should be there tomorrow...He said it will undergo PDI and should be in Dallas by the weekend and ready to pick up! Fingers crossed. I suspect there's a big push to get things delivered by the end of the quarter.

 

[msaunders9430]

One thing I'll say is that I hope they take their time to test and also make sure the quality control is there prior to delivery, should go without saying really. No sense in receiving delivery of a vehicle that you'll have to send to maintenance for a week or two to fix different QC issues.

BTW, don't take my previous reply to your post as disagreement. I totally agree.

The question I posed was rhetorical.
The first would be nice, but if I have to chose only one, I take the latter.

 

[Kvothe89]

A question for other folks who have a VIN assigned ... Does anyone else get this message under the owner's manual/software updates tabs:

No documentation found for this VIN or not a valid VIN number.

I'm wondering if this is something I should be concerned about.

 

[aijunli]

I called my SA and tried to see the possibility to getting delivery before the end of June to take advantage of New Jersey's sales tax incentive. He was able to find a GGT with aurora green, 7 passenger configuration, 21/22 inch tires, Tahoe interior and all the upgrades except the tech package (~$121K total) ready to ship to King of Prussia now. I wanted a 5 passenger config and there are few upgrades that I don't need, so had to take a pass. Maybe somebody want this?

 

[msaunders9430]

Just got a call from my SA.... My DE is on it's way to Houston and should be there tomorrow...He said it will undergo PDI and should be in Dallas by the weekend and ready to pick up! Fingers crossed. I suspect there's a big push to get things delivered by the end of the quarter.

OK, so if everything goes as your SA suggests, we will give you 24 hrs. alone with your Gravity, excluding whatever drive time for pickup and return.
After 24 hrs. we're expecting some posts with pictures AT YOUR HOME, no studio pics.

We're starving out here man!
Don't go MIA on us!

 

[DrZorro]

OK, so if everything goes as your SA suggests, we will give you 24 hrs. alone with your Gravity, excluding whatever drive time for pickup and return.
After 24 hrs. we're expecting some posts with pictures AT YOUR HOME, no studio pics.

We're starving out here man!
Don't go MIA on us!

It should take me about 24hrs to find some white sheets and cut eye-holes in them so I can ghost the forum! Muahahaha . J/k. Yes, if I *actually* get it, I'll be happy to post as many pics as everyone wants and answer all questions. The SA said this will be the first DE in Texas. I'm surprised considering mine is Black, not Green.

 

[L-Dude]

One thing I'll say is that I hope they take their time to test and also make sure the quality control is there prior to delivery, should go without saying really. No sense in receiving delivery of a vehicle that you'll have to send to maintenance for a week or two to fix different QC issues.

My sense is that this is exactly what they're trying to do. We're talking about a brand new model that is just starting to come off the production line. They are literally learning how to build these cars right now. I'm sure there is a lot of things they are finding, fixing, and then learning how to prevent during production. That has to be a time consuming process, and one that makes it hard to predict when cars will be available.

I think people want the company to provide more realistic timelines. I don't think anyone wants a half-baked car.

I feel like communications is a big problem with Lucid. I'm in marketing, and learn a long time ago that if you don't provide information to people, they will make up their own information.
But overall, I think Lucid's customer communications are not very good. It is critical that all customer-facing people are on the same page with everything. If they aren't, then the company looks like they don't know what they're doing.
I'm not even a Gravity customer, but I can see similar communications problems with my Air GT order. The customer-facing people can't get reliable information from the factory, which leaves customers frustrated and wondering if the company knows what it is doing.

 

[johnse]

I don't think anyone wants a half-baked car.

By the time they leave the lot in Casa Grande, AZ, they will be very well baked...by weeks in >100°F sun!

 

[DrZorro]

A question for other folks who have a VIN assigned ... Does anyone else get this message under the owner's manual/software updates tabs:


I'm wondering if this is something I should be concerned about.

That's what my portal showed up until today (I rechecked today after my sales guy called and now it shows software versions). Apparently my DE is on 3.1.7. Pardon the sloppy cutout. And, in case you're curious, if you click the software version link...it takes you to an error page.

 

[Steve11ca]

A question for other folks who have a VIN assigned ... Does anyone else get this message under the owner's manual/software updates tabs:


I'm wondering if this is something I should be concerned about.

That means your vehicle hasn't been completed yet. I'm guessing the vast majority of people here waiting are getting the same message. Some have actually seen OTA updates listed. I posted about this already with a response given to my SA. You can search for that post.