That’s not true. I got 2023 model Air pure in April 2024. My app doesn’t say any free charging and states pay as you go. However EA charging is free for me. The EA charger screen displays Lucid 22 Air charging promo without any dates.
Well, he said he had it and EA charged him. So to call Lucid and complain, you should check the app.
2024 AGT, leased July 10th. No one told me anything about free charging. To my surprise, the DC station at EA said I have 24 months of free charging. I didn't push back
I called EA a long time ago about having history on EA app also. They said that if Lucid is covering the charge we will not see history in EA app. Only in Lucid app.2024 AGT, leased July 10th. No one told me anything about free charging. To my surprise, the DC station at EA said I have 24 months of free charging. I didn't push back
What I don't really get is, why the EA app doesn't show any history of charging. Do I have to use the app at the station? So far I didn't need to: I just plug in the cable, tap Start on the station's screen and it starts charging, no further authentication or app action required. So somehow EA knows that my car has 24 months of free charging just by plug it in.
I can see the free charging history in the Lucid app, but it would have been nice to have a history in the EA app as well.
Plug and Charge works irrespective of the EA app. It's a direct communication between the car and the charging station, so there will never be any evidence of the charging session through the EA app because your EA account is never used/authorized.2024 AGT, leased July 10th. No one told me anything about free charging. To my surprise, the DC station at EA said I have 24 months of free charging. I didn't push back
What I don't really get is, why the EA app doesn't show any history of charging. Do I have to use the app at the station? So far I didn't need to: I just plug in the cable, tap Start on the station's screen and it starts charging, no further authentication or app action required. So somehow EA knows that my car has 24 months of free charging just by plug it in.
I can see the free charging history in the Lucid app, but it would have been nice to have a history in the EA app as well.
Just had my first non plug-and-play EA experience (Orangetown Shopping Center Orangeburg, NY). I was presented with a guest/member selection screen after plugging in (new to me). I swapped to another charger, same thing. Logo reset, same thing. I opened the Lucid App and saw an option to 'start EA charging' (have never looked for it before), I hit the button, it authenticated, and then we were off to the races. Unsure why this step was required, it never has been at any other EA charger for me in the previous 4-5 sessions, but at least I know the flow now, just in case.
Having the same issue for the last few weeks at the same chargers that had been PNC. I now need to use the Lucid app to authenticate. Not a big deal, just slightly annoying. If it continues I might call them to refresh the certificate (or whatever it is they do).
2024 AGT, leased July 10th. No one told me anything about free charging. To my surprise, the DC station at EA said I have 24 months of free charging. I didn't push back
What I don't really get is, why the EA app doesn't show any history of charging. Do I have to use the app at the station? So far I didn't need to: I just plug in the cable, tap Start on the station's screen and it starts charging, no further authentication or app action required. So somehow EA knows that my car has 24 months of free charging just by plug it in.
I can see the free charging history in the Lucid app, but it would have been nice to have a history in the EA app as well.
For EA charging t&c select Service Summary, underneath the Charging History option. For instance, I see 3 years free charging w/ service dates.
I am he of whom thou speakest...as they say in the classics. The T&C state that it's not transferrable, or can be cancelled by Lucid at any time but it's working well and shows up with a 2025 termination date in my app. Just enjoying it while I can as the energy cost in my area is higher than I recall from the past, paying $0.20/kwh all in ($0.12 generation, which isn't awful compared to past years, and $0.08 delivery).
