Despite charging at home I spent about &1,800 with Tesla over 3 years, as we do a lot of road tripping; from Dallas to Orlando, LA, Seattle etc etc. in theory I could spend $1,200 with EA over 3 years so it’s not insignificant but honestly I don’t really care about the money part. If they didn’t offer the free charging I would still have bought it and even with free charging on EA I will use whichever network is the most convenient or has the nicest restaurant nearby…
It’s simply the principle of it.
If they include it in the deal, it expect to get it.
If they had told me the delivery day of a few days was going to be mean I didn’t get the charging and did I want to cancel I would still have proceeded with the purchase. Not telling me and letting me find out for myself and then saying “car was delivered too late, nothing we can do, you’re not entitled to it” is *not* ok. In fact it has me wondering what kind of company I’m dealing with.
So as a matter of principle I’m going to push them to add the car to the plan as a test to see if they will do the right thing, that will tell me what to expect when dealing with them going forward.
If they don’t… every time the car has a software hiccup that flashes up an error saying contact customer service I’ll have them send someone to deal with it, whereas at the money I’m trying not to waste their time and money on what I suspect are just software bugs.
