Can anyone actually get ahold of service?

[Stephan94920]

I've had a Lucid Air for six months. Within the first month it was in service for 19 days as they attempted to fix the rear drive unit. I just received a recall notice. Any time I call service, no one ever picks up and I get redirected to customer care who only says they will call service for me and they never do. Lucid's customer service / service department is incredibly disappointing.

 

[GMan]

Have you used the app to contact service?

You can use the app to schedule service or call a Service Location. Just today, I contacted the Beverly Hills Service team today and they had the Costa Mesa service team call me back. Took 20 minutes.

 

[Stephan94920]

Tried that - no response. Might be a Bay Area issue. Only way I was able to get any help was to call the sales rep who sold me the car. He was unable to get in touch with service for over 4 hours. He tried calling and even messaging his co-workers on Teams. Seems incredibly dysfunctional that Lucid employees are not even able to get in touch with the service department. So disappointed on so many levels. Others seem to have had good experiences with Lucid, but I fear my Lucid Air is a lemon.

 

[Lucid510]

The Millbrae service center is swamped with vehicles to be serviced during the holidays. They are trying to return the Airs back to their owners and not sit on them without any work being done. I have a service appointment scheduled 3 months ago, and it had to be rescheduled to next month.

 

[Stephan94920]

The Millbrae service center is swamped with vehicles to be serviced during the holidays. They are trying to return the Airs back to their owners and not sit on them without any work being done. I have a service appointment scheduled 3 months ago, and it had to be rescheduled to next month.

I'd understand if this was my first attempt at service. In July, had my Lucid Air for two months and 547 miles driven (see pic). Car died in SFO's parking garage. Completely inoperable. Tried desperately to contact anyone at service before boarding a flight. Took two days for service to respond and their response was "how are we supposed to get your car out of the parking garage". Incompetent service and impossible to get in touch with a human.

 

[borski]

I'd understand if this was my first attempt at service. In July, had my Lucid Air for two months and 547 miles driven (see pic). Car died in SFO's parking garage. Completely inoperable. Tried desperately to contact anyone at service before boarding a flight. Took two days for service to respond and their response was "how are we supposed to get your car out of the parking garage". Incompetent service and impossible to get in touch with a human.

This has not been my experience at all. One point-of-order/request: please keep your threads contained to a single thread. It makes it harder to help when your issue is spread across multiple threads, and it's explicitly against the guidelines. Please don't take this to mean I'm trying to shut you up - I'm not. I just want to keep the forum organized so you can actually find the help you seek.

With that said, who have you spoken to at Millbrae? What have they said, specifically? What is the issue with your car? You mentioned a recall; which one? It is not like them to not respond at all.

 

[borski]

I'd understand if this was my first attempt at service. In July, had my Lucid Air for two months and 547 miles driven (see pic). Car died in SFO's parking garage. Completely inoperable. Tried desperately to contact anyone at service before boarding a flight. Took two days for service to respond and their response was "how are we supposed to get your car out of the parking garage". Incompetent service and impossible to get in touch with a human.

Just noticed yet another third thread. Please don't do this again, because it really does make it hard to track and help. I promise, really, I'm not trying to give you a hard time; you're not wrong for being upset.

 

[Batteryman]

I'd understand if this was my first attempt at service. In July, had my Lucid Air for two months and 547 miles driven (see pic). Car died in SFO's parking garage. Completely inoperable. Tried desperately to contact anyone at service before boarding a flight. Took two days for service to respond and their response was "how are we supposed to get your car out of the parking garage". Incompetent service and impossible to get in touch with a human.

Call or text service, leave a message , they will contact you. Good question, if we had a car broken in a parking garage and we are away, how would service get to the car? Without the owner, this would be impossible, unless the car ignited and it’s an emergency.

 

[Stephan94920]

Just noticed yet another third thread. Please don't do this again, because it really does make it hard to track and help. I promise, really, I'm not trying to give you a hard time; you're not wrong for being upset.

Sorry, thanks for responding. I sent a longer response with more context on the other thread. Just seeking any help possible. Will keep to one thread - thanks for your help.