service issues

Just had my first repair experience, at Natick (one of 2 Boston-area centers; only ones north of NYC), and came away with some concrete info on recent efforts to address service backlogs. Natick has always been more functional than most, but I imagine the other service centers are also getting...

I leased my Lucid Gravity and took delivery in September 2025. Unfortunately, during the very first week of ownership, I had to bring it back because of technical issues. Lucid kept the vehicle for approximately 15 days. In January 2026, the vehicle needed service again. This time, I was advised...

Have had my Touring for less than a year - love the drive but it is not a cold weather car (am in New Jersey). We have had snow and cold temps. And can use some thoughts and recommendations. - Even after warming car up with defrosters, etc -- unlocking the doors are a complete pain. Because of...

We own a 2022 Grand Touring (Sticker Price $140K). Incredible car, until something goes wrong. Support is nothing short of nightmarish. We are currently working through issues with the exterior camera system that went completely dark & no longer works, phone charging pad that also doesn’t work...

Hello, I currently lease a 2023 pure and about 1.5 years into the lease. I live approx 3.5 hours from the nearest service center. My first year of owning, if I had any issues, they would send someone out to repair. Recently, they have not been offering mobile service and I have had to drive...

I've had a Lucid Air for six months. Within the first month it was in service for 19 days as they attempted to fix the rear drive unit. I just received a recall notice. Any time I call service, no one ever picks up and I get redirected to customer care who only says they will call service for me...

I am coming up on 12 Months with my car. Almost 10K miles in the Philly area. 2023 AT. Looking back, this has been THE worst purchase of my life. I was holding out hope after my terrible sales experience that things would get better. But the truth is there hasn't been one month, or even two...