service center

It pains me to type this as I am helpless and frustrated with my experience owning a Lucid. Lucid has been my dream car for many years, and when I was finally able to attain a 2023 Lucid air touring on June 12, 2026, it was one of the most happiest fulfilling moments of my life. What happens...

Hey everyone, I really need to vent and see if anyone else has experienced this level of abysmal communication with Lucid Service, specifically the Frankfurt Service Center. Before I get into the details, I want to make one thing clear: I absolutely love this car. When it is on the road, it is...

excited by Lucid plans for a highland park, IL northern suburb service center and studio.

Have had my Touring for less than a year - love the drive but it is not a cold weather car (am in New Jersey). We have had snow and cold temps. And can use some thoughts and recommendations. - Even after warming car up with defrosters, etc -- unlocking the doors are a complete pain. Because of...

After a disastrous experience with service in Millbrae right after taking delivery of my car (I chose not to recap that experience here), I decided to spend a week at our weekend home up north and send my new 2026 Air Touring to Rocklin. I chose Rocklin because (a) I heard from a Lucid insider...

Hello, I currently lease a 2023 pure and about 1.5 years into the lease. I live approx 3.5 hours from the nearest service center. My first year of owning, if I had any issues, they would send someone out to repair. Recently, they have not been offering mobile service and I have had to drive...

So, I probably just need to share here. When my car got delivered it had a single key fob. They tried to quickly program another one, but after an hour accepted that wasn't going to happen. No problem, I'll just bring it back another time. Well, that other time came on Thursday (a bit more...

I've had a Lucid Air for six months. Within the first month it was in service for 19 days as they attempted to fix the rear drive unit. I just received a recall notice. Any time I call service, no one ever picks up and I get redirected to customer care who only says they will call service for me...

Last night I blew a tire on a pothole traveling around Denver. When I called customer care they said there was no service center. Nothing shows up in their app or on Google as well. But looking on the lucid website I see Denver shows up as an option, but the number sends you to the Seattle...

Just wanted to post about me recent experience with Lucid Service, I can’t say enough Zachary from Lucid Rocklin, CA made sure my car was ready within a few days and kept me updated on the status everyday. He even had my car cleaned before my arrival. Great service compared to Tesla seems like...

Heartbroken to see that the car was damaged while in the transit from Rocklin service center to Salt Lake. Saw a body damage with big scratch on the front passenger side fender and several prominent and some light scratches. The vehicle was super dusty when being delivered so could not spot the...

Apologies in advance for the rant. Ordered a set of crossbars and based on reports on this forum called to ask for service to have them installed in order to avoid screwing it up. Service told me that they won't do a mobile service call "because risks to the paint." The center is over an hour...

Ok - from the looks of it, I'm not the only one with key fob issues - but I have been told different stories. Here's the story: Brought my car in for a questions I had. The team at the local center offered to do the latest update while I was there. After an hour observing the process from the...