- Joined
- Jun 4, 2022
- Messages
- 290
- Reaction score
- 225
- Location
- Scroggins, TX
- Cars
- RX350, IB/Tahoe Touring
- Referral Code
- 6EDNB149
So after I installed 2.1.42, I noticed SXM stopped working, essentially was blank without providing the usual menu options for operation. Based on the 2.1.42 notes I assumed my SXM Beta version was no longer available and that a new production version was installed which required a separate SXM (one of three) streaming subscription. I thought we were going to get a 90 day free trial, but I didn't see any such option. Tried the SXM path under Settings>Applications. Drilled down to Contact SiriusXM. The phone connection to SXM CC didn't work but my Air did provide me an alpha numeric Radio ID which it instructed me to provide to SXM Customer Care. After explaining my Air doesn't have a native satellite receiver or antenna, so streaming applications rely on the car's internet for connectivity, I told the CC person I was trying to get a streaming subscription working in my Air. After traversing though several of the Application menu paths, she wasn't able to find any of the expected log-in options (Sign In or Listen Now). SXM CC came to the conclusion that although I was showing I had the latest version 11.6.3 version of SXM, it looked as though it may not have been fully installed during our OTA update.
I then called Lucid Customer Service who instructed me to do an Air Logo reset which successfully restored the SXM beta version. Unfortunately he wasn't able to determine if there had been any reported or known problems with 2.1.42's SXM updates. He said her would submit a query to SW Engineering, but wouldn't expect any feedback until after the holiday...
Anyone else experiencing these problems?
I then called Lucid Customer Service who instructed me to do an Air Logo reset which successfully restored the SXM beta version. Unfortunately he wasn't able to determine if there had been any reported or known problems with 2.1.42's SXM updates. He said her would submit a query to SW Engineering, but wouldn't expect any feedback until after the holiday...
Anyone else experiencing these problems?