Air Dream Deliveries?

[hydbob]

I mean, based off principle, this is not a good look, but it's pretty obvious that this is something they only caught in final QC which would have meant you already paid most likely. Between being invited to pay and when I got car was 2 weeks. My guess is I was invited to pay when it was in the final day of assembly.
The interest is so trivial, $150 for a month. I understand, it's the principle, but I don't really think this is something Lucid anticipated given they had already delivered quite a few vehicles using the exact same procedure and something just fell short in their final inspection.

 

[Lucidisthebest]

I mean, based off principle, this is not a good look, but it's pretty obvious that this is something they only caught in final QC which would have meant you already paid most likely. Between being invited to pay and when I got car was 2 weeks. My guess is I was invited to pay when it was in the final day of assembly.
The interest is so trivial, $150 for a month. I understand, it's the principle, but I don't really think this is something Lucid anticipated given they had already delivered quite a few vehicles using the exact same procedure and something just fell short in their final inspection.

Then maybe they should give you your money back until they have greater clarity

 

[SaratogaLefty]

I mean, based off principle, this is not a good look, but it's pretty obvious that this is something they only caught in final QC which would have meant you already paid most likely. Between being invited to pay and when I got car was 2 weeks. My guess is I was invited to pay when it was in the final day of assembly.
The interest is so trivial, $150 for a month. I understand, it's the principle, but I don't really think this is something Lucid anticipated given they had already delivered quite a few vehicles using the exact same procedure and something just fell short in their final inspection.

I have had my VIN for quite a while. Like others here I was told I would receive my car before year end. My car has completed the production process but is waiting for “fit and finish” like all the other cars. I have not been asked to pay and my Headquarters Assistant has told me she won’t ask for payment until my car is on a truck for delivery to Millbrae. Still no idea when that will happen.

 

[hydbob]

Then maybe they should give you your money back until they have greater clarity

Some people were offered, but let's be real, who would go through the hassle? Unless they told you, it won't be ready for 6 months, but based off some reports it was 2 weeks.

 

[SaratogaLefty]

Some people were offered, but let's be real, who would go through the hassle? Unless they told you, it won't be ready for 6 months, but based off some reports it was 2 weeks.

Two weeks tomorrow since year end!

 

[Lucidisthebest]

Two weeks tomorrow since year end!

Obviously they are missing a component or components. Less than 200 cars have actually been delivered

 

[steveairgt]

Obviously they are missing a component or components. Less than 200 cars have actually been delivered

Really? That wouldn’t be good for the stock. How do you know that? I’ve heard estimates from 300-400. I’m a reservation holder for a GT as well as an investor.

 

[chacha72]

Really? That wouldn’t be good for the stock. How do you know that? I’ve heard estimates from 300-400. I’m a reservation holder for a GT as well as an investor.

We are here all guessing because latest number we seen for DE# is 185. I think most production are done for DE that's why they sent order to confirm email for GT.

 

[Paladin732]

Really? That wouldn’t be good for the stock. How do you know that? I’ve heard estimates from 300-400. I’m a reservation holder for a GT as well as an investor.

Yea, there is a "fit and finish" part that they are clearly very low on.

 

[Lucidisthebest]

I am guessing on the "less than 200 delivery number" but the highest anyone has seen is 185 and they are clearly telling customers they are missing a component, related to fit and finish. There is an article on bloomberg where the chairman of lucid says they are getting hit by supply chain issues. Hopefully it all gets resolved soon.

 

[Galucidowner]

I am in the same boat -- awaiting my DE for about a month now. Except Lucid has not asked me to pay yet -I have a VIN, but they have not asked for my money. I agree with Miamicanes' attitude. Do you really want to push them to hurry up and get you a car? I think it would be far better to be patient and let them work out the bugs and get you a perfect car, whether that takes days or weeks or even months. Other car manufacturers are also having production problems, BTW. I ordered my wife a Genesis GV80 many months ago, and they still have no word as to when it might be fulfilled. This is the world in which we currently live.

Agree, but why am I paying $180k and have radio silence as to when I will actually get the car. I want them to get it right, and take all the time they need. I even had to go ahead and get the car insured as they need a proof of insurance before delivery. So it’s just really bad customer service to be left in the dark, and now in order for me to do something about it I would need to have them re-wire the funds back to me which I’m sure will be a process and then I have to send it back when the car is ready. IF They told me the car would take six more months then I would do that. But the last thing they told me is that I would receive the car in early January (After telling me a few weeks earlier that it’s going to arrive any day). It’s now mid January and they never proactively reach out to me. I have to email them and then they give me a typical canned apology letter etc. Geez…at least send me some swag or something as an apology. Anyway, I’ll stop complaining

 

[Lucidisthebest]

Agree, but why am I paying $180k and have radio silence as to when I will actually get the car. I want them to get it right, and take all the time they need. I even had to go ahead and get the car insured as they need a proof of insurance before delivery. So it’s just really bad customer service to be left in the dark, and now in order for me to do something about it I would need to have them re-wire the funds back to me which I’m sure will be a process and then I have to send it back when the car is ready. IF They told me the car would take six more months then I would do that. But the last thing they told me is that I would receive the car in early January (After telling me a few weeks earlier that it’s going to arrive any day). It’s now mid January and they never proactively reach out to me. I have to email them and then they give me a typical canned apology letter etc. Geez…at least send me some swag or something as an apology. Anyway, I’ll stop complaining

For $180K they need to be honest and straightforward with you. They need to tell you exactly what is going on so that you can decide whether or not you want your money back or whether or not you want to cancel.

 

[ThePaddyWan]

I agree on needing the better communication, though, I've seen some improvements there. I was called and told that the status of my order hasn't changed and that they're still awaiting parts to complete the vehicle. Even though it wasn't much of change in status, I really appreciated that they did call and took the time to tell me directly as opposed to continuing to guess.

 

[Lucidisthebest]

They are a public company. I don't think they can tell you any specifics without putting out a press release or something. Maybe they don't have a handle on the situation and don't know what to say.

 

[HC_79]

The communication has been so poorly managed. Like i've said in other posts, if Lucid was just upfront in the first place then they'd probably find people are a little more understanding but the radio silence is just unacceptable. They're behaving like Apple but without the Apple $$$.

I'm sure if those who have paid and got no delivery banded together and went to a media outlet it might force Lucid to actually say something publicly. Go to an outlet that favors Tesla, they would love a story like this. I can see the headline "Lucid steals money from customers only to deliver air..... LITERALLY"

 

[Lucidisthebest]

Well, many of us are Lucid shareholders, so not sure we want the media to pick up on all of this!!!

 

[HC_79]

I'm a shareholder as well but do we support management being quiet on this? Lets keep secrets to not impact the stock price is not the right approach to take. If Lucid had a decent PR team they could've fixed it quickly. They could have reached out to impacted customers immediately and offer to hand the money back due to not being able to provide a timeline. Instead, they chose to hold onto the money for weeks, not provide any updates and only now starts to offer refunds when people complain. This is all on them for how poorly they managed it and we're just willing to give them a pass on it? If it was me, I probably wouldn't have taken the money back and appreciated that they informed me about what was going on but staying silent would make the issue 10 times worse than it had to be.

 

[hydbob]

Just to play devil's advocate here, but like all companies, could it be that 1) the issue only affects a very small sample of customers and 2) that the other customers affected have been informed and that the ones here fell through the cracks? It's kind of inexcusable for such a small slate of customers, but I'm sure recently, we've all experienced something like this from much longer established companies due to the current situation. Good news is the service guys are much more forthcoming with information!

 

[chacha72]

I'm a shareholder as well but do we support management being quiet on this? Lets keep secrets to not impact the stock price is not the right approach to take. If Lucid had a decent PR team they could've fixed it quickly. They could have reached out to impacted customers immediately and offer to hand the money back due to not being able to provide a timeline. Instead, they chose to hold onto the money for weeks, not provide any updates and only now starts to offer refunds when people complain. This is all on them for how poorly they managed it and we're just willing to give them a pass on it? If it was me, I probably wouldn't have taken the money back and appreciated that they informed me about what was going on but staying silent would make the issue 10 times worse than it had to be.

Completely agree! Communication has been unacceptable specially when you spend 170K on a car! I have reached out to Lucid and asked to listen these issues so hopefully things will change. Peter is not on Twitter unlike Elon so can't communicate directly! When selling direct model, CEO and teams need to listen but I'm not Peter so let's see.

 

[CLTGT]

I have been on the other side of this as a CFO of a public Company, a multi-billion market cap, highly visible public company. They way they are handling this is just bush-league wrong, not so much from the SEC angle, but from the customer service angle. Customers are generally understanding as long as you tell them what you know and it is the truth. Every single DA should be writing their customers and telling them what caused the delay, what their status is and when they should expect delivery. If the cause of the delay is such that they can't give you a somewhat accurate delivery estimate, they should tell you that as well. They should do this and every one of the impacted customers should have a Lucid golf shirt and hat on their front door the next day. The absolute worst thing they can do is do nothing. That leaves the narrative up to those who do not know the facts, bush-league and irresponsible.

If they are worried that it will negatively impact stock price, that is even worse. They have a duty to report a material adverse event when they are certain of its' condition, not at the end of the quarter. It's a Form 8K and it is there to cover themselves as much as anything. Insider trading is real and they need to worry about it if they have anything they are not reporting. The fact that they will not come out and announce 4Q21 delivery numbers when most everyone else has is just not good. Everyone should assume it's bad or they would have announced already.

Again, their silence is the worst approach. Communication is the key to a happy customer. You cannot have one without the other. I told my DA exactly that Tuesday night.