Maybe you would like to have this instead:
View attachment 2758
I patiently waited 3 or 4 hours thinking it was still updating. It had gotten dark in the garage and I could finally see this message on the center panel.
The car was totally dead in that I could not unlock the doors with any method. The update progress said 0%. Luckily, I opened the rear trunk and crawled to the front and opened the front doors "mechanically." The rear doors would not open and I could see this as a problem if there were an accident.
I called customer care and they were not able to do anything. They reported this to the OTA team. After about an hour the car alarm was on and I was able to silence it using the key fob. The doors would unlock, but the error message still persisted. I was able to put it in drive and reverse in the garage, so it was probably drivable.
I got a call from customer care and they told me that the OTA team had uploaded another update. The CC person told me to disable WiFi before the update, since he was told that is the safest way to do it. I started the update from the car and in a few minutes it was at 14% after about 20 minutes it was at 24% and stayed there for another 40 minutes (1 hour total). The car again displayed the the above Software Failed message. Customer care called me back to check and I told them of the situation - which was the same as the first time. They put in a problem report and I should hear from someone tomorrow regarding a mobile tech coming out.
It was really hot here today(105º or so) and about as hot in the garage. The car fans are coming on/off, so I left the garage door open and that has helped. The car accessories are on, like interior lights and USB. Hopefully this does not run down the 12V battery – maybe the fans coming on is an indication that the DC to DC converter is kicking in and keeping the accessory battery charged.
The above is a condensed version of what happened. This all transpired in the course of about 7 hours with a lot of diagnosing with the CC person over the phone – including about a gallon of sweat in the hot garage.