Stuck on 1.2.6?

[davidliu]

Just got my Air GT yesterday by trading in my R1T. For some reason, the vehicle stuck on 1.2.6, I called the customer service for updating to 1.2.21, they told me will have software update team look into it. And if I don't receive notification for the update that means 1.2.6 is the latest for my vehicle. I haven't received any notification so far, I guess I'm stuck with 1.2.6?

 

[hydbob]

Just got my Air GT yesterday by trading in my R1T. For some reason, the vehicle stuck on 1.2.6, I called the customer service for updating to 1.2.21, they told me will have software update team look into it. And if I don't receive notification for the update that means 1.2.6 is the latest for my vehicle. I haven't received any notification so far, I guess I'm stuck with 1.2.6?

Sounds like you might have to possibly take it in. That's a few updates behind, and by a few I mean 11...

 

[davidliu]

Sounds like you might have to possibly take it in. That's a few updates behind, and by a few I mean 11...

Well, where do I "take it in"?

 

[DJL]

Just got my Air GT yesterday by trading in my R1T. For some reason, the vehicle stuck on 1.2.6, I called the customer service for updating to 1.2.21, they told me will have software update team look into it. And if I don't receive notification for the update that means 1.2.6 is the latest for my vehicle. I haven't received any notification so far, I guess I'm stuck with 1.2.6?

My guess is the update team is currently on a status of "All hands on deck" mode trying to get Len's 2.0 plus package ready to go out today. If you do not get your updates by Monday, push Customer Service again. You are being short changed and should have 1.2.21.

 

[Tesla2.0]

You are few months behind in OTA. Make sure customer service push to you or best to bring to Service Center have them update all day. Every time you update an increment, backoffice may need to be notified to push you again next increment.

 

[hydbob]

Well, where do I "take it in"?

Your nearest service center. Where are you located?

 

[jcook3s]

Just got my Air GT yesterday by trading in my R1T. For some reason, the vehicle stuck on 1.2.6, I called the customer service for updating to 1.2.21, they told me will have software update team look into it. And if I don't receive notification for the update that means 1.2.6 is the latest for my vehicle. I haven't received any notification so far, I guess I'm stuck with 1.2.6?

I was just one update behind , called customer service and within 24 hr, it showed up as ready for install…..BTW, previous updates had been coming via phone and Bluetooth since I hadn’t connected to my mesh router….

 

[davidliu]

Your nearest service center. Where are you located?

I live in 94086.

 

[hydbob]

I live in 94086.

Millbrae then

 

[davidliu]

Millbrae then

Thanks, is there a way to make an appointment?

 

[hydbob]

Thanks, is there a way to make an appointment?

Mmm..usually need to be done through customer service, but maybe you can call them up and speak with service directly

 

[LucidDropkick]

Thanks, is there a way to make an appointment?

In the Lucid app, you have the option to text their service directly. Slide out the sidebar to see it. The Millbrae team is extremely responsive (one of the best I've ever interacted with if I'm honest).

They may even be able to come to you.

1.2.6 is quite far behind and I would say it's highly warranted for you to push them to get that fixed.

 

[davidliu]

In the Lucid app, you have the option to text their service directly. Slide out the sidebar to see it. The Millbrae team is extremely responsive (one of the best I've ever interacted with if I'm honest).

They may even be able to come to you.

1.2.6 is quite far behind and I would say it's highly warranted for you to push them to get that fixed.

Thanks! I just texted them, let's see how it goes.

 

[LucidDropkick]

Thanks! I just texted them, let's see how it goes.

So just a quick note in case you aren't getting a response. The very first time you text them, you get this message:

Thanks for reaching out to Lucid Motors Customer Care. Reply START to opt into texts from Lucid Motors Customer Care. You can reach us anytime by texting or calling (888) 995-8243.

Make sure you reply to this with the word START. Then, you'll get this (maybe this is a T-Mobile only thing):

NETWORK MSG: You have replied "start" and will begin receiving messages again from this number.

Then you'll receive this message:

Thanks for opting in to receive texts from Lucid Motors Customer Care. To opt out, reply STOP. We will now connect you with the Customer Care Team.

At this point, you can describe your issue and you'll get a response pretty quickly.

In the future, you can just message them.

When the interaction is done, you'll see this message:

Thank you for chatting with the Lucid Motors Customer Care Team today. It was our pleasure to assist you, and we look forward to seeing you on the road.

That means that the session is done. If you want to talk to them again, you need to re-message them and they'll get someone on the line again. Personally, I've found them to be pretty quick and always super helpful. I'm assuming if you text them from the same number that's registered to your Lucid account, they don't even need your VIN or email address or anything.

Hope all goes well!