Thanks! I just texted them, let's see how it goes.
So just a quick note in case you aren't getting a response. The very first time you text them, you get this message:
Thanks for reaching out to Lucid Motors Customer Care. Reply START to opt into texts from Lucid Motors Customer Care. You can reach us anytime by texting or calling (888) 995-8243.
Make sure you reply to this with the word START
. Then, you'll get this (maybe this is a T-Mobile only thing):
NETWORK MSG: You have replied "start" and will begin receiving messages again from this number.
Then you'll receive this message:
Thanks for opting in to receive texts from Lucid Motors Customer Care. To opt out, reply STOP. We will now connect you with the Customer Care Team.
point, you can describe your issue and you'll get a response pretty quickly.
In the future, you can just message them.
When the interaction is done, you'll see this message:
Thank you for chatting with the Lucid Motors Customer Care Team today. It was our pleasure to assist you, and we look forward to seeing you on the road.
That means that the session is done. If you want to talk to them again, you need to re-message them and they'll get someone on the line again. Personally, I've found them to be pretty quick and always super helpful. I'm assuming if you text them from the same number that's registered to your Lucid account, they don't even need your VIN or email address or anything.
Hope all goes well!