I didn’t want to be hasty, so I gave it a week. But I’m still without my car and feeling completely isolated in how this is being handled.
My vehicle was delivered from the Chicago Studio on Sunday, June 15th. I was excited to finally take delivery and immediately drove to my father’s house to show him the car. When I returned home, I was sitting in my driveway learning the system and exploring the features when, after just a few minutes, a warning appeared on the center screen: “Vehicle Not Drivable” “Do Not Tow” “Contact Customer Care”
I contacted Lucid Service first thing Monday morning the 16th. They arranged for the car to be picked up and transported to the Coldwater Service Center later that evening. The driver arrived Monday evening and had to drag my car onto a tow truck, then drag it onto a flat bed. (two trucks).
The following morning (Tuesday), the tow truck driver, who was not part of Lucid’s service team, texted me to say he stayed overnight at a hotel and had just dropped the vehicle off. Diagnostics had apparently started. Then crickets.
Since then, communication was nonexistent. I had to call the service center yesterday morning the 23rd (a week later) just to get an update. I was told by a tech that the supervisor wasn't available, but "he would get back to me later that evening". Evening? It was 9am. I asked him to check the status for me. I was then informed that the team is looking at replacing the front and rear drive units and possibly the high-voltage batteries. The three core systems of the vehicle may need to be replaced. The car has 48 miles on it. By the way I never received a call back that evening.
I did not pay for a brand-new luxury vehicle only to have it disassembled and rebuilt in its first week of ownership. I have zero confidence in this car now. I didn’t even make it to my first charging session before a catastrophic failure occurred. And now I’m supposed to trust it won’t happen again?
I expect Lucid to replace this vehicle with a new one. Same trim, same specs. I will not spend the next two years anxious every time I drive, wondering if I’ll be stranded. This situation is beyond frustrating.
Lucid is not living up to the standards it promises.
I sent an email to customer care yesterday so to have the issue in writing. No response yet.
My vehicle was delivered from the Chicago Studio on Sunday, June 15th. I was excited to finally take delivery and immediately drove to my father’s house to show him the car. When I returned home, I was sitting in my driveway learning the system and exploring the features when, after just a few minutes, a warning appeared on the center screen: “Vehicle Not Drivable” “Do Not Tow” “Contact Customer Care”
I contacted Lucid Service first thing Monday morning the 16th. They arranged for the car to be picked up and transported to the Coldwater Service Center later that evening. The driver arrived Monday evening and had to drag my car onto a tow truck, then drag it onto a flat bed. (two trucks).
The following morning (Tuesday), the tow truck driver, who was not part of Lucid’s service team, texted me to say he stayed overnight at a hotel and had just dropped the vehicle off. Diagnostics had apparently started. Then crickets.
Since then, communication was nonexistent. I had to call the service center yesterday morning the 23rd (a week later) just to get an update. I was told by a tech that the supervisor wasn't available, but "he would get back to me later that evening". Evening? It was 9am. I asked him to check the status for me. I was then informed that the team is looking at replacing the front and rear drive units and possibly the high-voltage batteries. The three core systems of the vehicle may need to be replaced. The car has 48 miles on it. By the way I never received a call back that evening.
I did not pay for a brand-new luxury vehicle only to have it disassembled and rebuilt in its first week of ownership. I have zero confidence in this car now. I didn’t even make it to my first charging session before a catastrophic failure occurred. And now I’m supposed to trust it won’t happen again?
I expect Lucid to replace this vehicle with a new one. Same trim, same specs. I will not spend the next two years anxious every time I drive, wondering if I’ll be stranded. This situation is beyond frustrating.
Lucid is not living up to the standards it promises.
I sent an email to customer care yesterday so to have the issue in writing. No response yet.
