Hey,
I picked up a new 2025 Lucid At on April 5 from Chicago. Drove the car ~ 250 miles back to my home. The car was obviously fun to drive. The ride home was smooth other than dream drive appears to simply be Adaptive Cruis control without any further functionality.
Before I picked up the vehicle, I spoke with Steve at Oakbrook. Inasked him about a charging cable. Steve explained that iw oulf get a credit to order after purchasing the vehicle. I found this to be a little sketchy based on the $79k sticker price, but I get that some EV makers are going those route. It puts us home charging owners at a disadvantage, but again, fine.
I explained to Steve that I'm coming out of a Tesla model 3 and that my wife owns an I5. He said that's great because we will be able to use her charging cable to charge the AT. I specifically asked if there could be any issues with the charging cable delivering too much or too little KW. He said that I'd be surprised by how smart the car is and that it will adjust to take only what it can handle.
So, I plugged my car in overnight using my wife's I5 charging cable. The handshake went fine. There were no warnings from the car. I set the limit at 65%.
The next morning, my son and I go out to the car. This is my first time to show it off to him. He gets in and immediately says, "what's this warning?"
The car charged from about 30% to 64%, but it had a warning stating, "charging unavailable, contact customer care." Of course, I'm not really concerned that the AT is throwing out a seemingly major warning at less than 24 hours of ownership.
I unplug the I5 charging cable, but the charge port door doesn't close. And, there is no option to close it in the car or through the app as both buttons are grayed out. Now I'm really concerned. I open the manual, which explains how to manually close the charge port door, but does not explain anything about this warning.
I attempted to manually close the charge port door but the motor for the door never activated. I essentially closed it all the way with extremely gentle pressure (I was wildly concerned by this point).
I then got in the car and completed the soft reset mentioned either in the manual or by other owners. I was looking everywhere for solutions as this was a Sunday morning. The soft reset worked, but it did not have an effect on the charging warning. The car would allow me to shift into gear and drive. So, I test drove it around my neighborhood. No issues, but still the warning.
I.callwd the roadside service. They could only offer a tow to Chicago service. I literally just picked up the car from Chicago service. I absolutely did not want my car towed 100s of miles immediately after taking delivery.
Since the car was still operable, we took it to my son's track meet. The drive is about 15 minutes. On the drive, my noticed the car would only blow cold air in the cabin. The outside temp was 45 and the cabin temp was....cold. The car warmed up after about an hour (my wife hung out in the car during the meet).
The next morning (Monday) I speak with customer care. He has me in the car telling him what's been happening. Then, he asks me to shift the car into gear. It will not shift. All systems seem normal, i.e, there are no warnings/alarms other than the charging unavailable is still there. The customer care rep immediately sounds alarmed. He said that if the car won't shift, I should be seeing a bunch of warnings in the car. He confirms the only option is for the car to be towed back to Chicago. Now, I'm irritated. This is completely unacceptable. I told him how I charged the car and that I was following the instructions from Steve that I could use my wife's charger. Customer care doesn't think that's the issue, but reiterates the car must be sent to the service center. Ouch.
To be clear, everyone I spoke with at Lucid was kind. That doesn't change the fact that they didn't have a solution that worked for me. I immediately asked to be let out of my lease. They take the car back, refund my down payment and we both walk away. Service told me they could do that and that I should speak with Sales. Sales washed their hands of me and said service will handle everything. Customer care said that they couldn't help and to speak with service.
Also, I was told I could not be given Lucid as my loaner. They don't have that option in St. Louis. I was advised that I would need to pick up a rental that they're paying for at enterprise.
I know this forum is Lucid lovers. I get it. The car is pure joy and luxury to drive. But, if the car catastrophically fails with ~ 300 miles on it, ...well I guess to echo their own.
I went and sat in the car multiple times as I awaited the towing update. For whatever reason, it decided it was willing to shift into gear again. So, it could be driven but not charged.
The two truck came yesterday. He had to drive it onto his trailer and I heard the front bumper scrape. It won't arrive at the service center until later this evening. It just all feels bad at this point.
Just my two cents as a new and extremely frustrated Lucid leaser.
I picked up a new 2025 Lucid At on April 5 from Chicago. Drove the car ~ 250 miles back to my home. The car was obviously fun to drive. The ride home was smooth other than dream drive appears to simply be Adaptive Cruis control without any further functionality.
Before I picked up the vehicle, I spoke with Steve at Oakbrook. Inasked him about a charging cable. Steve explained that iw oulf get a credit to order after purchasing the vehicle. I found this to be a little sketchy based on the $79k sticker price, but I get that some EV makers are going those route. It puts us home charging owners at a disadvantage, but again, fine.
I explained to Steve that I'm coming out of a Tesla model 3 and that my wife owns an I5. He said that's great because we will be able to use her charging cable to charge the AT. I specifically asked if there could be any issues with the charging cable delivering too much or too little KW. He said that I'd be surprised by how smart the car is and that it will adjust to take only what it can handle.
So, I plugged my car in overnight using my wife's I5 charging cable. The handshake went fine. There were no warnings from the car. I set the limit at 65%.
The next morning, my son and I go out to the car. This is my first time to show it off to him. He gets in and immediately says, "what's this warning?"
The car charged from about 30% to 64%, but it had a warning stating, "charging unavailable, contact customer care." Of course, I'm not really concerned that the AT is throwing out a seemingly major warning at less than 24 hours of ownership.
I unplug the I5 charging cable, but the charge port door doesn't close. And, there is no option to close it in the car or through the app as both buttons are grayed out. Now I'm really concerned. I open the manual, which explains how to manually close the charge port door, but does not explain anything about this warning.
I attempted to manually close the charge port door but the motor for the door never activated. I essentially closed it all the way with extremely gentle pressure (I was wildly concerned by this point).
I then got in the car and completed the soft reset mentioned either in the manual or by other owners. I was looking everywhere for solutions as this was a Sunday morning. The soft reset worked, but it did not have an effect on the charging warning. The car would allow me to shift into gear and drive. So, I test drove it around my neighborhood. No issues, but still the warning.
I.callwd the roadside service. They could only offer a tow to Chicago service. I literally just picked up the car from Chicago service. I absolutely did not want my car towed 100s of miles immediately after taking delivery.
Since the car was still operable, we took it to my son's track meet. The drive is about 15 minutes. On the drive, my noticed the car would only blow cold air in the cabin. The outside temp was 45 and the cabin temp was....cold. The car warmed up after about an hour (my wife hung out in the car during the meet).
The next morning (Monday) I speak with customer care. He has me in the car telling him what's been happening. Then, he asks me to shift the car into gear. It will not shift. All systems seem normal, i.e, there are no warnings/alarms other than the charging unavailable is still there. The customer care rep immediately sounds alarmed. He said that if the car won't shift, I should be seeing a bunch of warnings in the car. He confirms the only option is for the car to be towed back to Chicago. Now, I'm irritated. This is completely unacceptable. I told him how I charged the car and that I was following the instructions from Steve that I could use my wife's charger. Customer care doesn't think that's the issue, but reiterates the car must be sent to the service center. Ouch.
To be clear, everyone I spoke with at Lucid was kind. That doesn't change the fact that they didn't have a solution that worked for me. I immediately asked to be let out of my lease. They take the car back, refund my down payment and we both walk away. Service told me they could do that and that I should speak with Sales. Sales washed their hands of me and said service will handle everything. Customer care said that they couldn't help and to speak with service.
Also, I was told I could not be given Lucid as my loaner. They don't have that option in St. Louis. I was advised that I would need to pick up a rental that they're paying for at enterprise.
I know this forum is Lucid lovers. I get it. The car is pure joy and luxury to drive. But, if the car catastrophically fails with ~ 300 miles on it, ...well I guess to echo their own.
I went and sat in the car multiple times as I awaited the towing update. For whatever reason, it decided it was willing to shift into gear again. So, it could be driven but not charged.
The two truck came yesterday. He had to drive it onto his trailer and I heard the front bumper scrape. It won't arrive at the service center until later this evening. It just all feels bad at this point.
Just my two cents as a new and extremely frustrated Lucid leaser.
