New OTA?

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God Bless Hydbob!!!
I second that about Hydbob - he is super cool and usually has an answer… always trying to help out.

The problem going forward is the more cars that are delivered, the more upset people will be with the software.. Lucid needs to figure out a way to balance it out. You can see on the forums for every positive person, there will be a negative one. Somehow Tesla got away with this crap for years and many of us escaped Tesla for a better car and came to Lucid only to find the same. I am going to be patient… there is no choice.. I am not bothering CS unless a big issue. Having said that, i will say I love driving the car.
 
Oh I might as well tell you that I was offered the delivery of my second GT in 7 weeks 😂😂😂😂
 
Well since you call it politeness and I see it as hate

I was being polite. Like I was legitimately starting to feel bad for you and was starting to think that sometimes you get unnecessary criticism. But now, thanks to this post, I won't be.

and all this non-advice it’s time I just stop posting anything here because all this polite advice is trying to Patronize me

No one is patronizing you. I'm not sure you know what "patronizing" someone looks like. For some reason, other people here don't seem to find the "polite advice" as patronizing. I wonder what that says about you.

and preventing me from sharing issues that may benefits some people but not others.

Really? You're going to play the "I'm being oppressed card" because despite previously (and hypocritically, I might add) saying "I'm in no rush for updates", when you decide to badger the Lucid CS to get an update force-pushed to you within the first 48 hours of you knowing about it? Please.

Where did all this preaching come from when the discussion is about the OTA.

What "preaching"? People have posted numerous times (in some cases, on request of Lucid) that we be patient with software updates and only call in when it's been a week and you still don't have it (as that seems to be indicative of a bigger issue).

But I get it, this is now more a fanboy forum rather than share your car experience forum. Duly Noted.

Fanboy forum? Is that a joke? No one is trying to stop you from sharing your car experience. People are just tired of your doom and gloom and making things harder at Lucid (and making things harder for us). By making Lucid "prioritize" dumb things like "Sam doesn't have his OTA that we launched 48 hours ago, go make sure his car gets it", people with actual issues have to wait that much longer.

You paid $150k for this car. Great. Get over it, or sell the car. It's clearly not what you want and the company is not going in a direction you like and you don't like the CEO. So why are you still even here?

Oh I might as well tell you that I was offered the delivery of my second GT in 7 weeks 😂😂😂😂

You couldn't even decide two months ago whether to take delivery of your car or sell it before you even saw it, and you can't even keep your stance on OTAs consistent within two whole days. So I guess on top of being incredibly hypocritical and inconsistent, you're also out of your mind.

Fanboy forum...you buy 2 of the same cars from a company you clearly hate run by someone you think is incompetent, and you think we're the fanboys?

Thank you so much for letting me kick off my weekend with a laugh. I really needed that :)

it’s time I just stop posting anything here

I mean, I'm sure that would be a net win for this forum, but I'll wait 48 hours because I'm quite certain you'll change your tune on that too.

Good luck, Sam!
 
For those of you who find Sam to be...unpleasant, the forum has a great feature that I just discovered!

1663975053207.png


Since he's unlikely to follow through on his threat to "stop posting", this will have to do :)
 
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Well since you call it politeness and I see it as hate and all this non-advice it’s time I just stop posting anything here because all this polite advice is trying to Patronize me and preventing me from sharing issues that may benefits some people but not others.

Where did all this preaching come from when the discussion is about the OTA.

But I get it, this is now more a fanboy forum rather than share your car experience forum. Duly Noted.
It’s not about fanboy’ing, but about decency, respect, and assuming best intent. From your previous posts, you tend to assume malice first, then allow yourself to be logically talked into alternative interpretations that assume best intent.

I think your posts would be much better received if you simply tried to assume best intent, and think about why certain decisions might have been made, rather than assuming they were made due to malice or stupidity; it is rare that you (or me!) are going to know more or have superior knowledge to the teams at Lucid building the car and its software. Assuming they’re just dumb and incapable, or worse, intentionally making choices to piss you off, is the problem.

The secondary problem is what @copper refers to as “dumping.” You (and others) tend to have the following bad habit: when you run into a problem (really any problem) you tend to post about it on nearly every thread, related or unrelated. This leads to fatigue for everyone reading your posts, and doesn’t help anyone empathize with you or resolve your problem, and takes many discussions off topic (a problem we all generally have here). It is human nature to, when upset, want to share that fact, and we get emotional and want to shout it from the rooftops. Tempering that impulse is a useful habit to cultivate.

Please feel free to post and talk about problems, complaints, praise, or anything else. All people are asking for is just a bit of calm demeanor and assuming positive intent where possible, rather than jumping to negative conclusions, or assuming you’re being attacked. It’s easy to get defensive in a forum where you can’t read body language or facial expressions, or even hear vocal intonation, and it is natural to lean defensive because of that. Trying to take a breath and think “how else could this have been meant” would go a long way.

Furthermore, if you can’t come up with that positive intent - ask. Instead of reacting by attacking someone, ask for clarification, or ask why, or ask when, etc. Nearly every problem with your posts that others here have could have been resolved simply by you asking clarifying questions rather than getting defensive.

Just a bit of advice. And no, I’m not god or your boss or even a friend; just someone who wants to see conversation here be productive and useful, not toxic and useless.

And if you feel you have *no* blame in the matter, I’d urge you to walk away for a bit, come back, and read through your post history with fresh eyes. If you think everyone here is wrong and you’re right, fine; I’m not here to convince you. I’m just trying to put into words what I suspect most of us feel; perhaps I shouldn’t be speaking for others, and if folks disagree, they are welcome to respond as such. I’m *guessing* I’m not wrong here, but lord knows I’ve been plenty wrong about an infinite number of things before. :)

Hopefully you see this as polite, not patronizing, as polite and helpful is how I intend it.

Have a nice day.
 
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"adding more bandwidth" LOL!

It's just as bad when I see customers shit all over us and say "just add more servers. How hard is it!!" I work in IT with a background in server infrastructure, networking and data center builds outs. It drives me insane when I see such flippant comments without a clear understanding how any of this stuff works! The Apple references are amusing because whilst they've got consumer updates sorted the way they want us to mass deploy updates in business is janky so yes, even the big boys are by no means perfect. The CDN where the files reside are not the problem, they're global and are designed for mass deployment without bogging down a network so here's probably the simplest reason why they're staggered......

Every time i've deployed a mass update it's done with caution and in batches. Not because the infrastructure can't handle it or there's not enough bandwidth its simply done to make sure if the shit hits the fan I can pull it quickly and only deal with 500 machines vs 20,000. Lucid's batch sizes will probably get bigger with the more cars that hit the road but if they did a batch of 2000 today it would probably be 70% of the fleet. I can see it now, Lucid flips the switch and just pushes it to everyone to shut us all up and low and behold a critical issue happens where the car stops working. You'll be all screaming at them "why did you do this" "fix it ASAP".

Anyone who called into my team wanting to jump the queue was simply told to wait their turn and if they kept ringing and wasting my teams time I put them to the bottom of the queue. Lucid is being too nice by pushing the update upon request. God help us all when the CarPlay release comes. The CS team will be inundated with calls because people simply can't wait a few days!
 
Why do people think lucid can't handle updates to all users at once? This staggered rollout is intentional and it's because they don't want to send bugs to 1000 users all at once.

This update system can be built in several ways. At Apple, an app developer can do a slow rollout of updates so if they introduce a crash it doesn't affect all of their users. It will rollout to all users in 7 days unless the developer pauses it.

Same goes for Google although they offer more granularity when it comes to rollout.

Lucid probably has a similar system where they divide users into random buckets and send updates to each bucket every day with the largest bucket on the last day of rollout. In case people on bucket 2 complains about crashes, they can halt the updates. Only users in bucket 1 and 2 are affected. This randomization may have some properties so they can do some wide range of testing on different manufacturers similar to Google where they have different manufacturers making Android phones.
 
A prime example of what i'm referring to is we're doing a mass uninstall of software across 20,000+ machines. The testing has shown us that it doesn't interrupt the user experience nor does the machine reboot but we didn't just say "ok. Go for it". It's going to 100 users first, 500 users second and about 1000 for the third batch. Once we're satisfied and see no major issues then we'll flick switch on the remaining 18,000 machines or so.

It's just common sense to stagger software rollouts.
 
It’s not about fanboy’ing, but about decency, respect, and assuming best intent. From your previous posts, you tend to assume malice first, then allow yourself to be logically talked into alternative interpretations that assume best intent.

I think your posts would be much better received if you simply tried to assume best intent, and think about why certain decisions might have been made, rather than assuming they were made due to malice or stupidity; it is rare that you (or me!) are going to know more or have superior knowledge to the teams at Lucid building the car and its software. Assuming they’re just dumb and incapable, or worse, intentionally making choices to piss you off, is the problem.

The secondary problem is what @copper refers to as “dumping.” You (and others) tend to have the following bad habit: when you run into a problem (really any problem) you tend to post about it on nearly every thread, related or unrelated. This leads to fatigue for everyone reading your posts, and doesn’t help anyone empathize with you or resolve your problem, and takes many discussions off topic (a problem we all generally have here). It is human nature to, when upset, want to share that fact, and we get emotional and want to shout it from the rooftops. Tempering that impulse is a useful habit to cultivate.

Please feel free to post and talk about problems, complaints, praise, or anything else. All people are asking for is just a bit of calm demeanor and assuming positive intent where possible, rather than jumping to negative conclusions, or assuming you’re being attacked. It’s easy to get defensive in a forum where you can’t read body language or facial expressions, or even hear vocal intonation, and it is natural to lean defensive because of that. Trying to take a breath and think “how else could this have been meant” would go a long way.

Furthermore, if you can’t come up with that positive intent - ask. Instead of reacting by attacking someone, ask for clarification, or ask why, or ask when, etc. Nearly every problem with your posts that others here have could have been resolved simply by you asking clarifying questions rather than getting defensive.

Just a bit of advice. And no, I’m not god or your boss or even a friend; just someone who wants to see conversation here be productive and useful, not toxic and useless.

And if you feel you have *no* blame in the matter, I’d urge you to walk away for a bit, come back, and read through your post history with fresh eyes. If you think everyone here is wrong and you’re right, fine; I’m not here to convince you. I’m just trying to put into words what I suspect most of us feel; perhaps I shouldn’t be speaking for others, and if folks disagree, they are welcome to respond as such. I’m *guessing* I’m not wrong here, but lord knows I’ve been plenty wrong about an infinite number of things before. :)

Hopefully you see this as polite, not patronizing, as polite and helpful is how I intend it.

Have a nice day.
My caveat: I’m new to this section, so unfamiliar with the history that prompted the response.

I must say though, these words of clarity should be at the top of every online discussion (family holiday, intros to in-laws)…globally. :)

Well said!
 
The ignore feature can be quite effective. I've used it many times in other forums.

OTA related - I got notice this morning for 1.2.185 and promptly updated it. Just about 10 minutes ago I got notice for 1.2.19...it's updating now.

That's pretty fast!
 
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Meant to be a compliment for your logic and prose.
I'd thought all Cambridge guys would be cognizant of this reference. Ha, but he may have predated you. :)
Oh, I know who he is haha. I’m just nowhere near that level of amazing writing heh
 
Oh, I know who he is haha. I’m just nowhere near that level of amazing writing heh
As an aside, my alma mater used to have friendly, and sometimes not so friendly, rivalry with the Cambridge crowd.
Hence. compliments were usually kind of glossed over.
I guess with more gray hair, I've gotten soft.
 
Oh, I know who he is haha. I’m just nowhere near that level of amazing writing heh
@borski you are a class act. I have never met you, but hopefully will someday.
 
Damn… am I only one still on 1.2.17 ??
Nope. Still on 1.2.17 … picked up car one week ago. Have experienced Tidal issues, screen blackouts, and quirky connection with iPhone app …. All of which sound like they may be addressed with the next 2 updates. Can’t wait1
 
Nope. Still on 1.2.17 … picked up car one week ago. Have experienced Tidal issues, screen blackouts, and quirky connection with iPhone app …. All of which sound like they may be addressed with the next 2 updates. Can’t wait1
Remember, be patient!
 
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