Quote from the video:
"It turns out the station that we picked was being serviced. But it didn't tell us that or which ones were working and which ones weren't. But finally,
through trial and error, one of them started working."
It's a disservice to hide that the info is not physically posted on the stalls but in the Navigation and Phone App.
Worse, it reported that it did "trial and error" instead of glancing at the Navigation or the Phone App as if we should copy its method of guessing instead of informed charging.
It's incomplete information to report that "It turns out the station that we picked was being serviced. But it didn't tell us that or which ones were working and which ones weren't." because, again, physically, all working and broken stalls physically look alike. You must look for the info in the Navigation or the phone app.
They reported without giving proof that their Navigation or phone app said something like "55 of 55 stalls available."
Here's another one from my phone app this morning:
It says, "66 of 76 stalls available
2A, 2D, 6A, 7C, 8C, 8D, 10D, 11A, 11D, 18D out of order"
Although 10 stalls were out of order is a huge number but there are still 66 more available.
This is also how uninformed the public think that Tesla doesn't have any broken chargers because, physically, they all look the same, whether broken or good.
They need to be informed that "trial and error" is the wrong way to assess the status of Superchargers: You need to get the info from the Navigation or Phone App!